Top Customer Success Jobs in Philadelphia, PA

The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.

As a Customer Success Manager, you'll collaborate with internal teams and customers to drive value by establishing success metrics, engaging customers, and uncovering growth opportunities. You'll be responsible for managing strategic accounts in industries like Financial Services and Fashion/Retail, ensuring high adoption of Persado’s platform and leading communications with clients.

As a Senior Customer Success Manager at Superhuman, you will manage a portfolio of Mid-Market accounts, ensuring successful onboarding, product adoption, and customer satisfaction. You will work to define best practices, advocate for customer needs, and drive retention and expansion efforts while providing insights to the Product team.

The Customer Success Manager engages with customers to ensure they maximize the value of the platform. Responsibilities include driving engagement, managing accounts from onboarding to renewal, anticipating customer needs, and using tools for measuring customer experience. The CSM acts as a trusted adviser, facilitating adoption of best practices and strategic recommendations.

The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer satisfaction and utilization of the company's software platform. The role involves managing enterprise accounts, executing the customer success strategy, and conducting frequent reviews with accounts and the team.

As a Senior Customer Success Manager, you'll engage and retain customers, ensuring they maximize value from our platform. You'll drive renewals and expansion opportunities, manage accounts throughout their lifecycle, and provide insights based on customer data to recommend strategic improvements.

The Customer Success Manager will manage customer accounts, build success plans, drive customer advocacy, and collaborate with internal teams. Responsibilities include establishing trusted advisor relationships and monitoring customer performance against defined metrics while providing insights on product features and best practices.

The Customer Success Manager at DearDoc engages with clients to ensure high product adoption and satisfaction, managing a large portfolio of accounts to exceed revenue goals. Responsibilities include driving product adoption, handling cancellations, and soliciting advocacy opportunities. The role involves consistent follow-up, conducting success calls, and providing feedback to internal teams to enhance customer experience.

The Customer Success Manager at Arcadia manages non-enterprise client accounts, ensuring data quality and client satisfaction. Responsibilities include troubleshooting technical issues, leading product training, coordinating project timelines, and fostering long-term client relationships to drive success. They work closely with internal teams to meet client goals and resolve issues effectively.

The Senior Customer Success Analytics Analyst will support digital customer engagement teams, analyzing performance metrics, and providing insights to optimize customer strategies. This involves developing dashboards, forecasting, customer segmentation, and enhancing automation to improve overall customer experience and satisfaction.

As a Customer Success Manager at Workiva, you will manage the entire customer lifecycle, focusing on maximizing ROI and driving customer adoption of Workiva solutions. You'll develop relationships, ensure customers meet key milestones, advocate for customer feedback, and collaborate with various internal teams to enhance the customer experience.

As a Customer Success Manager at Drata, you will drive customer satisfaction by building strong relationships, increasing product adoption, and supporting customer journey towards compliance. Your role includes engaging with data to identify value opportunities, conducting regular meetings with customers, and collaborating across teams to optimize their experience and success with Drata. You will act as a trusted advisor, ensuring that customers achieve their compliance goals and realize continuous value.

As a Customer Success Manager, you will manage a portfolio of clients, ensuring they derive maximum value from LogicManager's risk management software. Responsibilities include conducting product demos, managing onboarding processes, developing retention strategies, and advocating for customer needs. You'll also identify expansion opportunities and work collaboratively with other teams to enhance customer experience and mitigate churn.

As a Strategic Customer Success Manager, you will oversee relationships with major clients, manage onboarding to value realization, collaborate with Account Executives on growth strategies, and monitor account health to ensure clients maximize their use of Monte Carlo's data reliability solutions.

Lead a team of Customer Success Managers to enhance client engagement and satisfaction. Develop strategies for customer adoption and retention, track performance metrics, and collaborate across teams to align goals with customer success initiatives.

The Senior Client Success Manager will lead client-facing activities for insurance clients, ensuring growth, profitability, and satisfaction. Responsibilities include managing partnerships, overseeing financial performance, influencing internal stakeholders, and delivering insights based on key performance indicators.

The Client Success Specialist will develop relationships with clients, manage operational work, troubleshoot technical issues, collaborate with teams, and deliver reporting materials. This role focuses on enhancing customer experience and achieving operational efficiencies.