Provide Tier 1 technical and product support for CardPointe/CardConnect gateway solutions (terminal, mobile, integrations). Troubleshoot issues via phone, email, and tickets, document cases, escalate to Tier 2, deliver merchant training/demos, capture feature requests, follow SLAs, and participate in an on-call rotation.

The role involves leading pre-sales efforts, solution design, and technical qualifications for Acumatica, while collaborating with various teams to ensure client success.