Top Senior Operations Jobs in Philadelphia, PA

Leads global credentialing, re-credentialing, onboarding, product enablement, data stewardship, and account-maintenance operations for B2B credit customers. Manages approximately 40–50 associates through people leaders, improves speed and compliance, monitors KPIs and productivity, strengthens controls, and drives process and technology improvements. Partners with Sales, Compliance, Legal, Support, and technology teams to resolve onboarding issues, improve customer outcomes, and communicate operational requirements.

Leads company-wide finance and business operations, including leadership cadence, recurring performance reporting, project lifecycle management, invoicing coordination, operational templates, access management, process improvement, and AI automation. Partners with business leaders and project managers, translates commercial and delivery metrics into insights, and manages an Operations Analyst.

Oversee day-to-day operations, service delivery, process improvement, performance management, budgeting, resource allocation, vendor relationships, compliance, and operational risk mitigation. Lead cross-functional teams, analyze KPIs and dashboards, prepare reports for leadership and clients, support workforce planning and strategic initiatives, and promote operational excellence across programs, projects, and support functions.

Supports banking systems and software applications, advises department managers on technology solutions, evaluates system changes, coordinates testing and releases, maintains procedures and documentation, troubleshoots errors, and leads system-related projects. The role also supports operational production teams, identifies process improvements, performs necessary processing, and provides training and guidance to personnel.

Leads end-to-end eCommerce operations for GSK’s US vaccine ordering and payment channels. Oversees compliance, production support, testing, reporting, ticket management, vendor coordination, issue triage, and platform content. Partners with technology, market access, commercial, and business stakeholders to maintain channel performance and customer experience. Owns Power BI dashboards, supports Agile initiatives and business case reviews, manages operational risks, and ensures adherence to controls, audits, policies, and service-level targets.

Drives business and organizational performance through process harmonization, operational efficiency, analytics, and data-driven decision-making. Develops reports, dashboards, workforce demand analyses, process improvements, and transformation plans. Supports demand management automation, SAP data integrations, AI and analytics solutions, business requirements, compliance, stakeholder collaboration, and moderately complex subprojects.

Manages end-to-end debit card operations, including card lifecycle processing, disputes, chargebacks, fraud coordination, servicing, vendor and processor relationships, controls, compliance, incident management, and continuous improvement. Oversees SLAs, operational metrics, audits, business continuity, automation initiatives, and process changes while leading a team of card operations specialists and ensuring strong customer outcomes.

Leads ClearDrive’s centralized remote scanning operation, including technician hiring, training, scheduling, coverage, performance management, scan quality, OEM compliance, KPI reporting, and escalation handling. Coordinates remote technicians with shop staff during pre- and post-repair scans, supports new-location rollouts, troubleshoots connectivity and hardware issues, and drives process improvements across the distributed team.

Leads high-throughput environmental laboratory operations, including technical activities, workflow, staffing, equipment, facilities, quality systems, regulatory compliance, and client support. Manages more than 50 personnel, tracks performance indicators such as turnaround time and backlog, drives process improvements, supports audits, and collaborates on LIMS and automated reporting. Requires laboratory management experience, environmental laboratory expertise, and knowledge of ISO 17025 and analytical methods.

Manage settlement operations across mass tort matters by standardizing intake, tracking, reporting, quality assurance, data synchronization, payment records, and system protocols. Serve as the subject matter expert for case management and settlement platforms, translate practice needs into technology requirements, coordinate with vendors and external parties, validate claims data, and train settlement teams under attorney supervision.

Supervises Workday production operations, including configuration, troubleshooting, support intake, prioritization, testing, documentation, release planning, vendor coordination, and escalation management. Maintains issue backlogs, operational reporting, production-readiness controls, and support procedures. Coordinates cross-functional stakeholders, assigns work, supports knowledge transfer, and drives continuous improvement across Workday processes and production support.

Supervise the dividends operations team, oversee corporate action processing, reconciliations, notifications, workflow, training, and service standards. The role assigns work, reviews performance and timekeeping, supports staffing decisions, troubleshoots escalations, and acts as a subject matter expert. It also leads operational projects, writes business requirements, recommends process improvements, and makes team decisions in the department manager’s absence.

Own the commercial reporting cadence, forecasting, pipeline and performance analytics for a B2B clinical trial technology business. Serve as the Revenue Operations Salesforce expert, improve reporting automation, design sales compensation plans, connect commercial systems, support executives and sales teams, and translate ambiguous initiatives into measurable adoption. The role requires advanced modeling, executive communication, healthcare technology experience, and daily use of AI tools.

Supports daily operations for an SAP consulting organization, including business systems administration, time and expense support, equipment and access provisioning, documentation, office logistics, leadership assistance, onboarding, and cross-functional project coordination. The role also drives process improvements, coordinates proposals and company events, and ensures efficient collaboration across internal teams, Reply companies, and external partners.

Leads solution operations by translating product strategy into scalable processes, service standards, operating cadences, and client-facing execution plans. Acts as a bridge across product, client service, account management, and delivery teams; drives cross-functional initiatives, risk mitigation, change adoption, training, and continuous improvement. Uses customer feedback and operational performance insights to improve service delivery, influence decisions, and support broader solution operations strategy.

The Senior Ecommerce Operations Analyst monitors system health and data flows across PIM, DAM, commerce, and supplier platforms. The role automates operational checks, evaluates technology solutions, analyzes support-ticket patterns, documents SOPs, uses generative AI for troubleshooting and scripting, supports supplier integrations, and improves merchandising workflows. The analyst also provides second-level technical support and mentors junior team members.

Own cafe operational procedures, systems, SOPs, POS implementation, AI tools, and workflow automations. Drive continuous improvement through feedback analysis, guest recovery, quality assurance, training, and student leadership development. Partner cross-functionally to standardize processes, improve cafe efficiency, and support training outcomes across the organization. The role requires hospitality or foodservice operations experience, up to 25% travel, and the ability to perform physical cafe-related duties.

Leads firmwide operations for a growing CPA and advisory firm, overseeing process improvement, resource allocation, financial and operational performance, technology initiatives, organizational development, and strategic execution. Partners with firm leadership and department heads to improve efficiency, profitability, scalability, employee engagement, and client service. The role also supports workforce planning, succession, budgeting, billing, collections, compliance, and cross-functional organizational initiatives.

Leads FP Movement’s global operations calendar and cross-functional processes from product creation through commercialization and post-consumer operations. Partners with product, sourcing, design, merchandising, marketing, and sales to improve speed, efficiency, capacity planning, and go-to-market execution. Develops operating models, dashboards, performance metrics, executive materials, and process improvements while championing analytics, automation, and generative AI across the retail organization.

Leads day-to-day operations for the Workforce & Strategic Partnerships division, supervising senior leaders across workforce development, community education, and corporate training. Responsibilities include financial modeling, P&L and performance analysis, budgeting, forecasting, enrollment and utilization optimization, revenue growth, business-case development, executive reporting, facilities planning, process improvement, and translating divisional strategy into accountable operational execution.

Lead and optimize operational processes for Casualty underwriting profit centers. Oversee workflows, SOPs, KPIs, quality assurance, resource allocation, and regulatory compliance. Drive automation and process-improvement projects with IT and vendors, provide analysis and reporting to leadership, support staff development, and partner with finance and underwriters to improve efficiency, accuracy, and profitability.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

Manage day-to-day production operations for Java/J2EE applications, ensure 24x7 availability, troubleshoot incidents, optimize performance, automate routine tasks, participate in on-call rotation, support disaster recovery, and work with Agile/DevOps processes and monitoring tools.

Manage chemical plant operations, ensuring quality and efficiency, leading teams, and participating in budgeting and safety programs.