Top Senior Operations Jobs in Philadelphia, PA

Own cafe operational procedures, systems, SOPs, POS implementation, AI tools, and workflow automations. Drive continuous improvement through feedback analysis, guest recovery, quality assurance, training, and student leadership development. Partner cross-functionally to standardize processes, improve cafe efficiency, and support training outcomes across the organization. The role requires hospitality or foodservice operations experience, up to 25% travel, and the ability to perform physical cafe-related duties.

Manages internal operations, including risk and safety workflows, IT processes, fleet vehicles, inventory, telephony, mobile devices, and operational support. Ensures compliance with City regulations and funder requirements, oversees safety reporting and committees, troubleshoots operational issues, liaises with the Office of Information Technology, and supervises Operations and IT Coordinators.

Manages business operations through reporting, data analysis, budgeting, forecasting, variance analysis, procurement and payment oversight. Leads a team, maintains data integrity, develops reporting tools, consolidates data sources, improves processes, and communicates business requirements for system enhancements. Requires independent judgment, operational leadership, and a flexible schedule including nights and weekends.

Provides senior-level reception and switchboard support by welcoming visitors, managing communications, checking in guests, issuing badges, and maintaining visitor protocols. Prepares conference rooms, coordinates catering, reconciles invoices, verifies audio/video functionality, resolves minor technical issues, and performs light administrative duties while maintaining a professional company image.

Provides professional reception and switchboard service, welcomes and manages visitors, issues badges, supports meetings and conference rooms, coordinates catering, reconciles invoices, assists with basic technology issues, and performs administrative office support. The role requires strong communication, organization, confidentiality, customer service, telephone handling, and flexibility across standard business hours.

Leads firmwide operations for a growing CPA and advisory firm, overseeing process improvement, resource allocation, financial and operational performance, technology initiatives, organizational development, and strategic execution. Partners with firm leadership and department heads to improve efficiency, profitability, scalability, employee engagement, and client service. The role also supports workforce planning, succession, budgeting, billing, collections, compliance, and cross-functional organizational initiatives.

Supports complex BNY client operational and technical issues, resolves requests, performs quality control, identifies operational risks, supports control assessments, and improves client processes. The role requires strong analytical, organizational, communication, and problem-solving skills, along with experience in operations or client services and knowledge of BNY Mellon products and services.

Supports executive leadership, internal communications, Microsoft 365 tools, firmwide calendars, meetings, and virtual and in-person events. Responsibilities include drafting and distributing employee communications, maintaining SharePoint and communication calendars, coordinating leadership and board meetings, providing scheduling and administrative assistance, tracking engagement analytics, and supporting regional events. The role requires strong judgment, discretion, organization, communication skills, and the ability to manage multiple priorities.

Leads FP Movement’s global operations calendar and cross-functional processes from product creation through commercialization and post-consumer operations. Partners with product, sourcing, design, merchandising, marketing, and sales to improve speed, efficiency, capacity planning, and go-to-market execution. Develops operating models, dashboards, performance metrics, executive materials, and process improvements while championing analytics, automation, and generative AI across the retail organization.

Leads global fraud strategy and operations across retail, wholesale, and subscription businesses. Develops fraud and payment analytics, dashboards, KPIs, and prevention strategies; monitors disputes and revenue retention; manages external fraud-prevention and payment vendors; reviews contracts, pricing, invoices, and renewals; and partners cross-functionally to improve fraud controls, operational performance, and customer experiences.

Leads day-to-day operations for the Workforce & Strategic Partnerships division, supervising senior leaders across workforce development, community education, and corporate training. Responsibilities include financial modeling, P&L and performance analysis, budgeting, forecasting, enrollment and utilization optimization, revenue growth, business-case development, executive reporting, facilities planning, process improvement, and translating divisional strategy into accountable operational execution.

Lead and optimize operational processes for Casualty underwriting profit centers. Oversee workflows, SOPs, KPIs, quality assurance, resource allocation, and regulatory compliance. Drive automation and process-improvement projects with IT and vendors, provide analysis and reporting to leadership, support staff development, and partner with finance and underwriters to improve efficiency, accuracy, and profitability.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

Owns enterprise networking, ARC locker connectivity, security operations execution, and corporate IT administration. Responsibilities include troubleshooting Wi-Fi, Ethernet, cellular, firewall, VLAN, and router issues; supporting client installations; managing access, devices, SaaS platforms, backups, vendors, and security controls; and developing deployment standards and runbooks. The role partners with client IT teams, Operations, and SRE to resolve field failures and maintain reliable technology operations.

Lead commercial operations to drive CRM excellence, funnel optimization, and predictable revenue growth. Own Salesforce strategy, data governance, integrations, reporting, and a team of three to standardize processes, improve CRM adoption, and deliver actionable sales performance insights.

Lead operational interventions across assigned hubs to remove barriers to organic revenue growth. Use financial and operational data to identify constraints, drive targeted initiatives, improve service and installation throughput, standardize repeatable practices, and build sustainable playbooks. Partner with hub leadership, sales, and field teams to increase capacity, productivity, and customer retention while measuring impact through revenue and operational KPIs.

Manage day-to-day production operations for Java/J2EE applications, ensure 24x7 availability, troubleshoot incidents, optimize performance, automate routine tasks, participate in on-call rotation, support disaster recovery, and work with Agile/DevOps processes and monitoring tools.

Lead cross-functional business performance for Specialty Chemicals: coordinate Monthly Business Reviews, prepare management P&L, define KPIs, deliver variance analysis and executive reporting, track CI and project ROI, and drive accountability across Commercial, Operations, Finance, Supply Chain, Quality, and R&D.

Lead and optimize HubSpot-based CRM systems for outsourced sales operations. Audit, deploy, and integrate CRMs with dialers, schedulers, and reporting tools; enforce data integrity and governance; produce SOPs and documentation; support onboarding, reporting alignment, and ongoing CRM improvements to scale sales performance.

Lead and scale a centralized RFP and Business Operations function to improve sales execution, deal velocity, and revenue realization. Own RFP lifecycle, Workfront and CRM configuration, KPI frameworks, contracting/pricing/invoicing enablement, and cross-functional coordination with Sales, Finance, Legal, Product, and Delivery. Build and coach a team, standardize processes, and drive measurable commercial and operational improvements.

Lead and scale a regional water mitigation division by building systems, SOPs, and a technician career ladder. Drive revenue, profitability, crew productivity, documentation quality, on-call coverage, training, and customer experience. Oversee estimators and field teams, report KPIs, optimize equipment and labor efficiency, and align mitigation with reconstruction and executive leadership to enable scalable growth.

Manage chemical plant operations, ensuring quality and efficiency, leading teams, and participating in budgeting and safety programs.

Embed with partner firms to standardize and deploy operational playbooks, improve working capital (DSO, WIP, realization), coordinate finance/HR/legal/tech, support tuck-in integrations, and provide operational advisory to regional leadership.