Top Senior Operations Jobs in Philadelphia, PA

Leads global application support and managed service delivery for Pfizer manufacturing systems. Oversees incident, problem, change, and configuration management; production support performance; SLA reporting; root-cause analysis; and transition of applications from project teams to long-term support. Provides technical and functional expertise, coordinates support teams and vendors, drives continuous improvement and automation, and supports critical issue resolution across manufacturing execution, labeling, plant, and edge systems.

Leads solution operations by translating product strategy into scalable processes, service standards, operating cadences, and client-facing execution plans. Acts as a bridge across product, client service, account management, and delivery teams; drives cross-functional initiatives, risk mitigation, change adoption, training, and continuous improvement. Uses customer feedback and operational performance insights to improve service delivery, influence decisions, and support broader solution operations strategy.

Leads onsite operations for a live gaming facility, supervising employees, optimizing processes, managing budgets and resources, ensuring service quality, supporting recruitment and training, and reporting performance to local and global leadership. The role requires extensive gaming or casino industry experience, U.S. people-management experience, strong organization, and proficiency with Microsoft Office.

The Senior Ecommerce Operations Analyst monitors system health and data flows across PIM, DAM, commerce, and supplier platforms. The role automates operational checks, evaluates technology solutions, analyzes support-ticket patterns, documents SOPs, uses generative AI for troubleshooting and scripting, supports supplier integrations, and improves merchandising workflows. The analyst also provides second-level technical support and mentors junior team members.

Directs daily operations for the FamilyMatters office, overseeing service delivery, facilities, compliance, budgets, financial reporting, staff supervision, program implementation, grant tracking, and operational systems. Partners with executive, clinical, accounting, development, and board leaders to support programming, fundraising, community engagement, vendor relationships, and regulatory requirements. Responds to operational emergencies and ensures safe, efficient, mission-aligned service delivery.

Own cafe operational procedures, systems, SOPs, POS implementation, AI tools, and workflow automations. Drive continuous improvement through feedback analysis, guest recovery, quality assurance, training, and student leadership development. Partner cross-functionally to standardize processes, improve cafe efficiency, and support training outcomes across the organization. The role requires hospitality or foodservice operations experience, up to 25% travel, and the ability to perform physical cafe-related duties.

Leads firmwide operations for a growing CPA and advisory firm, overseeing process improvement, resource allocation, financial and operational performance, technology initiatives, organizational development, and strategic execution. Partners with firm leadership and department heads to improve efficiency, profitability, scalability, employee engagement, and client service. The role also supports workforce planning, succession, budgeting, billing, collections, compliance, and cross-functional organizational initiatives.

Leads FP Movement’s global operations calendar and cross-functional processes from product creation through commercialization and post-consumer operations. Partners with product, sourcing, design, merchandising, marketing, and sales to improve speed, efficiency, capacity planning, and go-to-market execution. Develops operating models, dashboards, performance metrics, executive materials, and process improvements while championing analytics, automation, and generative AI across the retail organization.

Leads day-to-day operations for the Workforce & Strategic Partnerships division, supervising senior leaders across workforce development, community education, and corporate training. Responsibilities include financial modeling, P&L and performance analysis, budgeting, forecasting, enrollment and utilization optimization, revenue growth, business-case development, executive reporting, facilities planning, process improvement, and translating divisional strategy into accountable operational execution.

Lead and optimize operational processes for Casualty underwriting profit centers. Oversee workflows, SOPs, KPIs, quality assurance, resource allocation, and regulatory compliance. Drive automation and process-improvement projects with IT and vendors, provide analysis and reporting to leadership, support staff development, and partner with finance and underwriters to improve efficiency, accuracy, and profitability.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

Owns enterprise networking, ARC locker connectivity, security operations execution, and corporate IT administration. Responsibilities include troubleshooting Wi-Fi, Ethernet, cellular, firewall, VLAN, and router issues; supporting client installations; managing access, devices, SaaS platforms, backups, vendors, and security controls; and developing deployment standards and runbooks. The role partners with client IT teams, Operations, and SRE to resolve field failures and maintain reliable technology operations.

Lead commercial operations to drive CRM excellence, funnel optimization, and predictable revenue growth. Own Salesforce strategy, data governance, integrations, reporting, and a team of three to standardize processes, improve CRM adoption, and deliver actionable sales performance insights.

Manage day-to-day production operations for Java/J2EE applications, ensure 24x7 availability, troubleshoot incidents, optimize performance, automate routine tasks, participate in on-call rotation, support disaster recovery, and work with Agile/DevOps processes and monitoring tools.

Lead cross-functional business performance for Specialty Chemicals: coordinate Monthly Business Reviews, prepare management P&L, define KPIs, deliver variance analysis and executive reporting, track CI and project ROI, and drive accountability across Commercial, Operations, Finance, Supply Chain, Quality, and R&D.

Lead and optimize HubSpot-based CRM systems for outsourced sales operations. Audit, deploy, and integrate CRMs with dialers, schedulers, and reporting tools; enforce data integrity and governance; produce SOPs and documentation; support onboarding, reporting alignment, and ongoing CRM improvements to scale sales performance.

Lead and scale a centralized RFP and Business Operations function to improve sales execution, deal velocity, and revenue realization. Own RFP lifecycle, Workfront and CRM configuration, KPI frameworks, contracting/pricing/invoicing enablement, and cross-functional coordination with Sales, Finance, Legal, Product, and Delivery. Build and coach a team, standardize processes, and drive measurable commercial and operational improvements.

Manage chemical plant operations, ensuring quality and efficiency, leading teams, and participating in budgeting and safety programs.

Embed with partner firms to standardize and deploy operational playbooks, improve working capital (DSO, WIP, realization), coordinate finance/HR/legal/tech, support tuck-in integrations, and provide operational advisory to regional leadership.