Top Senior Operations Jobs in Philadelphia, PA

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Lead design and scaling of team operations across processes, systems, and workflows. Drive cross-functional process design, system implementations, automation and AI-enabled improvements, organizational design, change management, and continuous improvement to increase efficiency, alignment, and measurable business value.

Manage client account openings and maintenance, validate and process cash transactions, execute daily control tasks, and ensure accuracy of accounts, account maintenance transactions, and cash flows while mitigating risk and meeting tight timelines.

Lead monitoring center vendor relationships and operational performance, establish SLAs and SOPs, analyze metrics, drive continuous improvement, and build a Quality Assurance function to monitor, evaluate, coach, and implement quality technologies across Member Experience.

Manage internal operations for the Office of Community Empowerment and Opportunity, overseeing IT, fleet, safety, telephony, asset/inventory management, and supervisory staff. Ensure compliance with City and funder requirements, implement workflows, troubleshoot operational issues, liaise with OIT, chair the Safety Committee, and support equitable operations across units.

Serve as a senior client operations specialist handling complex operational and technical client issues, resolving requests, advising on business needs, driving process improvements, and mentoring junior team members while supporting business development.

The Senior Manager will oversee product strategy and operations, establishing workflows and governance for scalable growth, managing partner relationships, and ensuring operational readiness for new product launches.

Lead and improve operational processes for Aeroderivative Engines engineering teams: implement Flight Deck practices, establish tracking and metrics, coach teams, support resource and budget planning, drive cross-functional initiatives, and manage moderate-risk projects.

Lead and optimize HubSpot-based CRM systems for outsourced sales operations. Audit, deploy, and integrate CRMs with dialers, schedulers, and reporting tools; enforce data integrity and governance; produce SOPs and documentation; support onboarding, reporting alignment, and ongoing CRM improvements to scale sales performance.

Lead and scale a centralized RFP and Business Operations function to improve sales execution, deal velocity, and revenue realization. Own RFP lifecycle, Workfront and CRM configuration, KPI frameworks, contracting/pricing/invoicing enablement, and cross-functional coordination with Sales, Finance, Legal, Product, and Delivery. Build and coach a team, standardize processes, and drive measurable commercial and operational improvements.

Lead and optimize operational processes for Casualty underwriting profit centers. Oversee workflows, SOPs, KPIs, quality assurance, resource allocation, and regulatory compliance. Drive automation and process-improvement projects with IT and vendors, provide analysis and reporting to leadership, support staff development, and partner with finance and underwriters to improve efficiency, accuracy, and profitability.

Lead and scale a regional water mitigation division by building systems, SOPs, and a technician career ladder. Drive revenue, profitability, crew productivity, documentation quality, on-call coverage, training, and customer experience. Oversee estimators and field teams, report KPIs, optimize equipment and labor efficiency, and align mitigation with reconstruction and executive leadership to enable scalable growth.

Build and own top-of-funnel revenue operations for enterprise GTM: design lead acquisition, ABM and nurture processes, govern campaign production and attribution, drive BDR/account prioritization, implement TOFU reporting, and serve as business process owner for Marketo/Salesforce/LeanData/ZoomInfo stack while leading change management and AI-enabled workflow improvements.

Manage chemical plant operations, ensuring quality and efficiency, leading teams, and participating in budgeting and safety programs.

Lead all operations of an early childhood education center, including hiring, staff development, enrollment performance, regulatory compliance, budgeting, scheduling, and community relations. Build and coach high-performing teams, drive employee engagement and retention, implement change initiatives, analyze operational metrics for continuous improvement, and partner with senior leadership to execute strategic goals.

Embed with partner firms to standardize and deploy operational playbooks, improve working capital (DSO, WIP, realization), coordinate finance/HR/legal/tech, support tuck-in integrations, and provide operational advisory to regional leadership.

Coordinate domestic and international travel logistics for consultants and clients, ensuring operational excellence and effective communication across teams.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

Provide operational support for CMDB processes, maintain ServiceNow Discovery, monitor data flows, and manage tool integrations while collaborating with various teams.