Top Senior Operations Jobs

Leads regional customer experience performance across vehicle rental locations. Monitors NPS, reviews, complaints, and service recovery; identifies performance gaps; partners with field leaders on improvement plans; drives adoption of CX initiatives, technology, training, and standards; conducts location reviews; and coaches frontline and district leaders to improve service outcomes and accountability.

Leads regional customer experience performance across vehicle rental locations. Monitors NPS, reviews, complaints, and service recovery; partners with field leaders to create improvement plans; drives adoption of CX initiatives, technology, training, and operational standards; conducts location reviews; and coaches frontline and district leaders to improve service consistency and accountability.

Leads managed-services operations for global and vertical customer accounts across North America. Oversees up to 100+ employees, customer relationships, service-level performance, contracts, multi-site P&L, profitability, vendor ecosystems, risk resilience, and operational improvements. Drives implementation, digital and data-enabled services, automation, change initiatives, employee development, retention, and business growth while ensuring contract compliance, customer satisfaction, and continuous improvement.

Owns top-of-funnel strategy and revenue operations for Vanta’s Upmarket Sales organization. Responsibilities include lead routing, account assignment, territory management, AE and SDR coverage, account pairing, process optimization, data analysis, and cross-functional GTM initiatives. The role partners with Sales, Marketing Operations, GTM Systems, and Analytics to improve pipeline generation, seller productivity, territory quality, and overall go-to-market efficiency.

The Director of Revenue Operations partners with the CRO to orchestrate the B2B SaaS go-to-market engine. Responsibilities include owning forecasting and pipeline intelligence, running executive operating cadences, coordinating cross-functional execution, managing Salesforce and revenue systems, building AI-enabled automations, improving data integrity and productivity, and leading Marketing Operations and Sales Development technical resources.

Administers department operations across financial processes, technology, customer service, records, communications, and cross-department workflows. Oversees IT functions, performance metrics, budgets, procurement, recruiting and onboarding compliance, and operational quality assurance. Leads process-improvement initiatives, coordinates projects, liaises with centralized city departments, and supervises professional staff through scheduling, evaluations, training, and issue resolution.

Provide front-office operational support for Liquid Alternatives derivatives trading, managing pre-trade and post-trade processes, reference data, trade booking/validation, lifecycle events, and coordination with desks, counterparties, and middle-office to scale OTC and listed derivative capabilities.

Leads Parts and Service operations across multiple locations, coaching managers to increase revenue, efficiency, profitability, and customer satisfaction. Drives aftermarket strategies, staffing, recruitment, training, performance metrics, safety, facility, and fleet management. Ensures operational execution aligns with business plans and financial objectives while maintaining strong internal and external customer relationships.

Provide strategic and tactical oversight of online program operations for the School of Social Work. Manage staffing, budgets, enrollment projections, compliance, data reporting, vendor/partner relationships, and continuous process improvement. Supervise staff, support faculty and students, lead projects across campus, and implement operational policies to advance efficiency and service quality.

Lead Athene's New Business Operations including processing, suitability, and hybrid contact center. Drive operational excellence via process optimization, analytics, automation, cross-functional partnership, compliance, and people leadership to improve producer and policyholder experience and support growth.

Lead and scale company operations across onboarding, payroll, workspace, recruiting, finance/compliance, culture/events, branding, and strategic initiatives. Build systems, run hiring processes, manage AP/AR and forecasting, plan offsites and marketing materials, and drive cross-functional growth projects while partnering with founders and leadership.

Provide PRISM contract writing system administration and Tier 1 user support, deliver training and onboarding, produce recurring and ad hoc acquisition reports using PRISM and Delphi/FPDS data, maintain acquisition record integrity, and support FPDS reconciliation to ensure compliance and operational readiness.

Own end-to-end launch and stabilization of Ambient EHR integrations across enterprise clients. Triage production integration issues, diagnose root causes across product/configuration/client environments, route and drive fixes, build dashboards and health metrics, and codify runbooks and escalation workflows. Coordinate cross-functional stakeholders including Engineering, Implementation, Customer Success, and client IT to meet SLAs and provide executive reporting.

Supervise daily telecommunications team operations supporting the Contact Center and enterprise phone systems. Provide PBX/VoIP backup, troubleshoot issues, coordinate vendors, support system rollouts and testing, develop training materials, train staff, participate in on-call rotation, and assign tasks in the manager's absence to maintain reliable telecom services across clinics.

Provide advanced operations and ERP support across business units: perform complex ERP data entry, resolve non-routine discrepancies, manage records, contract stewardship, document control and closeout, mentor junior OSS staff, support SOP development, and serve as subject-matter expert for process improvement.

Manage day-to-day surveillance operations across California and nationwide: plan, assign, monitor, and close investigations; support investigators, vendors, sales, and clients; ensure case readiness, quality, compliance, and timely reporting; coach and hire staff; improve workflows and AI-enabled processes; act as Director when needed.

Serve as a hands-on BizOps leader partnering with the CEO and CFO to drive high-impact initiatives. Build data pipelines, run deep analyses on creator and reader economics, inform product and monetization decisions, conduct market and competitive research, design KPI and operational cadence, and lead a small team while executing frontline analytics and implementation.

Lead and grow a Payment Operations team supporting ACH, RTP, domestic and international wires, and checks. Build scalable desks, processes, controls, tooling, and AI-enabled workflows; manage exceptions, investigations, returns, and partner requirements; define metrics, partner cross-functionally, and ensure reliable, compliant money movement at increasing volume.

Lead daily flight test operations and Ground Test Operator team, ensure site readiness and safe test execution, coordinate cross-functional test campaigns, improve procedures and throughput, and act as Site Lead when needed.

Manage day-to-day letter operations for SMS Recovery, ensuring compliance with federal, state, and investor requirements. Develop and revise letters, coordinate with Compliance, Print Production, IT and Recovery Management, support loan servicing transfers, manage bulk print processes, and drive process improvements and campaign letter deployments.

Manage day-to-day health and continuous improvement of Cornell's enterprise Salesforce ecosystem. Lead a team supporting multiple Salesforce orgs and Marketing Cloud, oversee sprint planning, production support, integrations, data integrity, security, compliance (FERPA/HIPAA), and platform enhancements. Drive operational best practices, service delivery, stakeholder collaboration, and Agile change management to align platform capabilities with institutional priorities.

Lead and manage one or more fraud operations teams (vendors or inter-affiliates) to minimize fraud losses. Oversee portfolio decisions using risk/reward and customer-centric approaches, implement detection strategies, monitor operational objectives, manage budgets and resources, participate in change management, ensure compliance with laws and policies, and escalate control issues while supervising team performance.

Lead global trade support and securities lending operations across equities, fixed income, and options. Oversee options expiration events, operational risk frameworks, client relationships, workforce planning, process improvements, and cross-functional initiatives to drive efficiency, compliance, and business growth.

Lead Global Trade Support Operations across Equity, Fixed Income, and Options. Manage daily options expiration processing, operational exceptions, client relationships, KPIs, staffing and resource allocation. Drive operational risk controls, regulatory compliance, WSPs, continuity planning, process improvements and technology-enabled automation across a global team.

Lead and optimize operational processes for Casualty underwriting profit centers. Oversee workflows, SOPs, KPIs, quality assurance, resource allocation, and regulatory compliance. Drive automation and process-improvement projects with IT and vendors, provide analysis and reporting to leadership, support staff development, and partner with finance and underwriters to improve efficiency, accuracy, and profitability.