Top Senior Operations Jobs

Own Clara’s AI operations strategy by identifying high-friction workflows, designing and scaling AI-powered automations, and measuring enterprise impact. Build workflows with N8N and LLM APIs, create Metabase dashboards, identify data gaps, support product launches, and collaborate with Engineering on Databricks pipelines. The role advises senior leaders across Product, Sales, Finance, and Engineering while establishing AI operations best practices and documentation.

Own IT operations for a 60-person hybrid company, including end-user support, Mac fleet and device management, identity and access administration, SaaS and vendor management, office networking and AV, onboarding and offboarding, security configurations, and process documentation. Administer AI tools, support adoption and training, evaluate technology, manage licenses and costs, and establish scalable IT workflows as the company grows.

Leads a 12-person, multi-site Asset Servicing team handling class actions, domestic and global proxy operations, and income-related processing. Oversees operational risk, escalations, regulatory compliance, vendor and stakeholder partnerships, process improvements, testing, system changes, and transformation initiatives. The manager develops employees, drives operational excellence, supports client service, and leads teams through organizational change within a custody and securities operations environment.

Directs day-to-day operations for the multi-institutional AI-BIOME research program. Responsibilities include managing budgets, grants, contracts, procurement, subawards, reporting, compliance, staff supervision, hiring, facilities, cloud laboratory support, shared core facilities, events, communications, and stakeholder coordination. The role develops operational policies and infrastructure supporting research, education, workforce development, and outreach while ensuring sponsor and institutional requirements are met.

Leads business operations teams responsible for business reviews, operational planning, forecasting, executive reporting, KPI dashboards, risk identification, and cross-functional follow-up. Coordinates commercial and operational organizations while supporting pricing, demand, supply, allocation, and capacity decisions. Requires extensive optical data transmission industry experience, senior leadership experience, strong analytical and executive communication skills, and travel to global company locations.

Lead a global fraud operations organization responsible for investigations, chargebacks, abuse monitoring, operational risk mitigation, and grey market enforcement across PlayStation. Develop scalable controls and investigative programs addressing payment fraud, account compromise, entitlement abuse, reseller activity, and marketplace manipulation. Partner cross-functionally to improve automation, policies, customer outcomes, and fraud recovery. Manage KPIs, workforce planning, executive reporting, process improvements, and team capability development.

The Director of Operations manages regional operations, oversees staff, ensures high-quality service, monitors KPIs, and drives process improvements in a healthcare setting.

Lead post-sales operations for Professional Services, Customer Support, and Customer Success Engineering. Manage forecasting, utilization, margins, capacity, headcount, systems implementations, AI workflows, metrics, close activities, cross-functional handoffs, and customer experience improvements. Lead a small operations team while partnering with Finance, Sales, R&D, HR, and customer leadership to improve performance and operational execution.

Leads the renewal operating model, process transformation, reporting, forecasting, and AI-enabled automation. Builds trusted dashboards, improves data quality and forecast accuracy, reduces manual work, and drives cross-functional change across Renewals, Customer Success, Sales, Finance, Data & Analytics, and Information Systems. Establishes governance, controls, documentation, and responsible AI practices while delivering actionable insights and communicating operational progress, risks, and recommendations to senior leaders.

Own strategy and daily operations for Vanta’s mid-to-late funnel upmarket sales motion. Lead opportunity management, forecasting, complex deal structuring, contracting workflows, Rules of Engagement, and cross-functional process improvements. Partner with Sales, Deal Desk, Finance, Legal, and GTM Systems teams to improve seller effectiveness, conversion, sales efficiency, and revenue predictability. Diagnose funnel friction, guide complex deals, align stakeholders, and implement scalable operating-model improvements.

Manage design, deployment, maintenance, and security of the bank's network infrastructure. Lead network engineers, technicians, and Help Desk; troubleshoot outages; enforce security best practices; forecast capacity and budgets; monitor performance and unified communications; ensure policy compliance and continual service improvements.

Develop and implement client service strategies, improve operational efficiency and satisfaction, ensure regulatory compliance, resolve complex client issues, advise internal teams, and analyze feedback and operational data to support strategic decisions.

Supports branch offices, financial advisors, and division management by researching and resolving escalated account, operational, technology, registration, and administrative issues. Serves as a liaison between branches and home-office departments, coordinates vendor due diligence and audits, provides policy and systems education, supports advisor onboarding and firm initiatives, and tracks matters through resolution while maintaining service standards.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Own the systems, data, forecasting, and processes powering the SaaS go-to-market engine. Responsibilities include optimizing HubSpot and the broader revenue technology stack, improving attribution and data quality, managing PLG-to-sales-assist funnels, developing forecasts and scenario models, automating lead-to-cash and renewal workflows, building dashboards, supporting pricing and packaging tests, and aligning Marketing, Sales, Customer Success, Product, Payments, and Finance around revenue growth.

Lead and partner with franchise owners to drive operational excellence, profitability, and brand consistency across multi-unit locations. Conduct business reviews, develop improvement plans, coach leadership, support new openings, and collaborate cross-functionally to improve KPIs, customer experience, and long-term franchise growth.

Leads 24x7x365 operations across secure Microsoft SOC environments, overseeing workforce management, service delivery, customer engagement, operational readiness, metrics, SLAs, risk mitigation, and continuous improvement. Manages teams, subcontractors, staffing, resource planning, budgets, operational reporting, customer escalations, and executive briefings. Supports Microsoft cloud operations, program execution, site activities, business growth, and capability expansion in highly secure environments.

Processes new policies, renewals, endorsements, and cancellations; enters and validates insurance data; resolves system errors; prepares policy documents, certificates, and reports; adjusts billing status; and identifies process improvements. The role requires insurance operations experience, knowledge of excess and primary lines, strong analytical and organizational skills, and may provide guidance to junior employees. It is primarily on-site in Downtown Los Angeles.

Oversee branch and business operations by managing safety, training, standard operating procedures, KPIs, fleet and labor utilization, inventory, deliveries, and customer satisfaction. Lead operational assessments, continuous improvement, capacity planning, and strategic initiatives while coordinating with branch, regional, corporate, executive, and field leadership. Ensure safe, timely, cost-effective, and high-quality service delivery.

Leads operational readiness and day-to-day production support for a mission-critical platform. Coordinates incident, problem, change, release, escalation, deployment, monitoring, and post-release activities across operations, engineering, security, DevSecOps, and support teams. Defines operational metrics, SLAs, runbooks, dashboards, and documentation; drives root-cause analysis and continuous improvement; communicates operational status and risks to stakeholders; and ensures compliance with security, continuity, and federal reporting requirements.

Provides executive oversight of entertainment-focused system operations within a PEO environment. Leads support and system expert teams, manages escalations, testing, documentation, training, service levels, and operational risk. Partners with Technology, Product, Compliance, Legal, Client Services, and vendors to ensure reliable payroll, timekeeping, onboarding, and workforce management systems supporting complex entertainment workforce requirements.

Leads global fundraising strategy and development operations for a distributed nonprofit team. Responsibilities include prioritizing the funding pipeline, coordinating multi-country proposals, managing team capacity and performance, standardizing processes and collateral, overseeing CRM data quality, and producing leadership dashboards and reports. The role translates funder and field intelligence into strategy, supports country and program teams, and partners with senior leadership to improve fundraising effectiveness.

Lead operational workflows for EBT and prepaid debit cardholder servicing. Manage vendor performance, incident/problem management, SLAs, settlement processes, and operational documentation. Partner cross-functionally with product, technology, risk, and clients to drive service improvements and ensure regulatory and financial controls.

Develop and operate business intelligence and AI-agent solutions for strategic decision-making. Own KPIs, dashboards, reports, data models, and ad hoc analyses; translate ambiguous business questions into recommendations; identify automation opportunities; validate data quality; and monitor and improve deployed agents. Partner with leadership and cross-functional teams across Operations, Finance, Product, Marketing, and Data Engineering while documenting capabilities and enabling responsible adoption.

Manages internal operations for CHEST’s Business Development Division, including contract processing, budget development and tracking, funded-program reporting, milestone monitoring, supporter communications, marketing materials, recognition compliance, Annual Meeting program execution, and centralized pipeline and performance tracking. Coordinates across Finance, Legal, Marketing, project management, and business development stakeholders while identifying risks, resolving operational issues, and supporting program renewals and expansions.