Baker Hughes

Digital Technology Senior Specialist - Application Operations Engineering

Posted 3 Days Ago

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Houston, TX, USA

In-Office

Senior level

Energy

The Role

Leads Oracle manufacturing, inventory, and planning application operations for the US timezone. Manages vendor support teams, resolves production issues, oversees change control and patch testing, tracks service metrics and SLAs, reduces recurring incidents, ensures SOX and controllership compliance, and coordinates with business, IT, security, and cross-functional stakeholders. Serves as the ERP domain expert, escalation point, and operational excellence leader while supporting implementation initiatives and coaching support personnel.

Summary Generated by Built In

Join our Baker Hughes – Oracle Application Engineer

The Oracle team is seeking an experienced Oracle Application Engineer knowledgeable of Manufacturing Inventory and Planning domain areas, including ITEM BOM PLANNING WIP and INVENTORY Oracle modules.

Fuel your passion

The role is responsible to be the Oracle MFG & Planning team contact person in the US timezone, contribute to the Oracle ERP implementation initiatives, delivering functional enhancements and supporting day‑to‑day operational activities to ensure the reliability and performance of Baker's Oracle Blueprint.

Partner with the best

As an Oracle Application Engineer you will:

Manage a vendor support team of technical and functional experts, interacting directly with other
cross-functional support teams for timely resolution of production application issues
Work with business / IT leaders and users for prioritization of critical issues and work towards
resolution
Ensure conformance to generic ERP Operations support standards / practices
Coach / monitor contingent staff in ERP Operations support standards / practices
Responsible for internal IT processes like Change Control Board, patch application testing,
coordination and communication for outages etc.
Conduct performance and Ops reviews for the leadership and stakeholders (IM and Functional)
by using and owning established Service Delivery metrics
Own and be responsible for Open cases reduction, RCAs and recurring issues reduction, SLAs,
TAT
Work with cross P&L teams ensuring system availability and minimal planned and unplanned
outages
Work with IM Risk and Security team and ensure all the SOX and controllership requirements are
met including policies, standards and documents and the ERP is compliant
Serve as domain and ERP expert and drive / be accountable for operational excellence as well as
stabilization of Operations into OM process area
Should be able to guide and direct the team in OM and Supply chain areas utilizing his/her
expertise and assisting the team for any roadblocks
Build strong team relationships with multiple stakeholders including IM owners, business SPOCS,
support teams, and end users. Stay connected with functional stakeholders through regular
meetings
Act as single point of contact for escalations ensuring they get addressed appropriately with
continuous communication
Receive and resolve Voice of the Customer (VOC) feedback and pass on to leadership
Partner with P&L and help carve out and lead mandatory compliance, productivity and business
required initiatives going beyond day-to-day operations
As required, collaborate across IM Operations team and lead initiatives as a part of Grid Solutions
Application support team
Maintain effective relationships with peers and vendors to integrate the program into the overall
Grid Solutions strategic organization objectives and activities

To be successful in this role you will:

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 6 years of professional experience.
Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally
ITIL certification

Desired Qualifications:

Business Acumen:

Previous experience in the management of cross-functional operations / initiatives and tough stakeholders
Global mindset, ability to manage and collaborate across a broad and diverse set of customers and stakeholders
Ability to quickly identify and analyze technical risks and impacts; define alternatives and
prioritizations to remove roadblocks
Proven experience with Operations management methodologies and effective usage for business
benefits
Provides status updates at all levels of the organization according to the communication plan
Significant customer facing experience

Leadership:

Ability to coach & train, motivate team to adopt standards & methodologies

Personal Attributes:

A technical engineer, with extensive experience in solving challenging issues in high pressure
environment
Demonstrated strong written and oral communication skills; Highly motivated, self-starter
Analytic, creative and business focused problem solve

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Digital Technology Senior Specialist - Application Operations Engineering

Skills Required

Bachelor's degree in Computer Science or a STEM major
At least 6 years of professional experience
Experience with agile or iterative project methodologies such as Scrum
Experience using agile project management tools such as JIRA or Rally
ITIL certification
Experience managing cross-functional operations or initiatives and challenging stakeholders
Global collaboration experience with diverse customers and stakeholders
Experience identifying technical risks, impacts, alternatives, and priorities
Experience with operations management methodologies
Significant customer-facing experience
Ability to coach, train, and motivate teams to adopt standards and methodologies
Strong written and oral communication skills

Baker Hughes Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baker Hughes and has not been reviewed or approved by Baker Hughes.

Retirement Support — Feedback suggests retirement contributions combine automatic employer funding with a dollar‑for‑dollar match, with immediate vesting on the match. This structure can meaningfully increase savings for employees who participate consistently.
Equity Value & Accessibility — Feedback suggests a discounted employee stock purchase program with regular purchase periods and no brokerage fees provides accessible ownership upside. Program parameters are clearly laid out through the benefits hub and plan materials.
Leave & Time Off Breadth — Feedback suggests exempt staff have flexible, manager‑approved time off while non‑exempt employees accrue vacation and receive paid personal time. Company‑paid holidays and paid parental leave further broaden time‑away options.