Top Senior Operations Jobs

Lead all operations of an early childhood education center, including hiring, staff development, enrollment performance, regulatory compliance, budgeting, scheduling, and community relations. Build and coach high-performing teams, drive employee engagement and retention, implement change initiatives, analyze operational metrics for continuous improvement, and partner with senior leadership to execute strategic goals.

Manage supervisory team to optimize iron inventory, vendor selection, and recertification processes. Develop KPIs and reports, lead root-cause analysis with vendors, coordinate with Supply Chain to minimize downtime, and implement strategies to reduce non-productive time (NPT).

Lead day-to-day Fleet Safety & Recovery operations including performance, billing, P&L, KPI management, team coaching, hiring, client engagement, and driving operational improvements to scale and retain talent.

Lead end-to-end quality strategy for call centre operations, build QA frameworks, own reporting and MI dashboards, drive CSAT and mystery shopping, govern calibration, analyse data for insights, partner on learning/coaching, and collaborate with BPOs to improve customer outcomes and operational performance.

Own the full billing lifecycle for enterprise accounts: translate closed-won deals into subscriptions, manage mid-cycle changes and offboarding, reconcile billing with contracts and Finance, run audits to ensure revenue integrity, resolve invoice discrepancies, and build automation and guardrails with Engineering.

Lead and manage teams delivering commercial title services nationwide. Liaise with Examining and Underwriting to ensure compliance, policy adherence, production goals and timelines. Own team performance, resource prioritization, problem solving, and operational objectives while supporting branches to clear title.

Lead cross-functional process improvement initiatives using Lean Six Sigma/Kaizen to streamline workflows, reduce waste, and improve KPIs. Assess processes, implement SOPs and training, support change management, monitor results, and build operational capability across multiple locations with significant travel.

Provide strategic leadership and operational oversight for 10–15 clubs, develop General Managers, drive regional P&L and membership growth, ensure compliance, operational excellence, member experience, and execute corporate initiatives.

Owner/leader for commercial contracting and deal desk operations: manage end-to-end customer agreements, run the contract management system, support sales on pricing and deal structure, build repeatable processes and governance, manage outside counsel, and report contracting metrics and renewal exposure to leadership.

Lead and optimize post-sales renewals operations by aligning people, data, process, and technology. Own global renewals operating model, KPIs, seller workflows, change management, and AI-driven insights to improve predictability, reduce churn, and increase seller productivity. Partner cross-functionally with Customer Success, Support, Professional Services, and Sales and deliver executive-ready reporting for strategic planning.

Lead US launch operations for Vocca: deploy and configure AI voice clients, own post-sale success and account management, document onboarding and playbooks, and achieve ~ $1M ARR in year one while building a scalable US ops function.

Provide advanced client service for multiple complex BNY Mellon client accounts: resolve operational and technical issues, advise on products and expanded offerings, drive process improvements, support business development, and mentor junior team members. No direct reports; requires strong problem-solving and communication.

Lead a scheduling team for installations, repairs, and maintenance; manage resources, hiring, training, and conflict resolution; implement process improvements, collaborate with call centers, field and sales managers, use metrics to optimize customer experience, and drive change management while ensuring policy compliance and continuous improvement.

Lead and supervise regional port freight operations, manage 20–30 union employees, ensure safety and regulatory compliance, develop and manage budgets, coordinate maintenance and IT repairs, handle investigations, and represent the company with customers and community stakeholders.

Support the Founder & CEO and Executive Leadership Team by managing executive scheduling, inbox triage, travel coordination, visitor and headquarters logistics, expense reconciliation, and follow-up on meeting action items. Improve systems and processes, prepare briefing materials, and support special projects, offsites, and external engagement (investors, media). Requires high responsiveness, discretion, and ability to operate in a fast-paced startup environment.

The Operations Manager will oversee production processes, ensure quality, manage budgets, develop teams, and drive improvements in operational efficiency.

The IT Process Manager leads the design and optimization of production operations processes, ensuring system efficiency and data integrity across all production functions. Responsibilities include overseeing strategic projects, system maintenance, user training, and providing production support.

Lead local branch operations for commercial facilities services, managing service delivery, project execution, budgets, staffing, safety, and customer relationships. Coach and develop direct reports, set performance goals, monitor financials (revenue, gross profit, job cost, WIP), ensure compliance with safety/OSHA standards, and support branch growth and continuous improvement.

Oversee daily branch operations including inventory, loss prevention, risk management, customer service, order management and training. Drive operational efficiencies, manage P&L, support sales/marketing, develop process improvements, ensure safety compliance, and report to branch and corporate leadership.

Lead and coach Parts/Service managers across multiple locations to drive revenue, margin, profitability, staffing, training, safety, and customer satisfaction while executing aftermarket business strategies and operational processes.

Lead and coach Parts/Service Managers across a region to drive revenue, margins, profitability, and customer satisfaction. Implement aftermarket strategies and processes, oversee recruitment and staffing, ensure training and performance metrics are met, and manage safety, facility, and fleet administrative tasks to align with business objectives.

Manage and improve branch operations across a division: lead change initiatives, conduct operational assessments, coach branch staff, resolve complex branch/customer issues, partner on HR, AML/BSA, IT, security and branch lifecycle activities, and support compliance reporting and training.

Provide executive support to the Founder & CEO while acting as the company's operational backbone—managing calendars, travel, cross-functional projects, internal communications, reporting, and process improvements. Coordinate execution across global stakeholders, build tracking systems and dashboards, implement operational systems and automations, and protect confidential information to drive alignment and execution across the leadership team.

The Operations Director oversees manufacturing operations, ensuring compliance, safety, and quality. They implement business strategies, manage resources, and drive team performance across multiple facilities.

Lead Field Service Operations (Service, Installation, AMC, System Implementation) to meet financial and customer satisfaction goals. Manage forecasting, financials, subcontractors, sales support, and personnel actions while serving as escalation point for customer and technical issues.