Top Senior Operations Jobs

Leads and develops a team supporting core DCS systems, including WebEOC and ArcGIS Online. Oversees system administration, configurations, access permissions, data management, tier 2 support, training, ticket workflows, vendor applications, and operational readiness. Partners with business and IT stakeholders to translate requirements into technical solutions, manage system enhancements, and resolve issues. Responsibilities also include staffing, coaching, resource allocation, testing, and supporting planned or emergency operational needs.

Own Bridge’s go-to-market operating system as its first dedicated GTM Operations hire. Responsibilities include architecting HubSpot, integrating marketing, sales, onboarding, and account management systems, automating manual workflows, building outbound processes, creating enablement resources, and delivering dashboards, forecasting, and decision support. The role partners with the Head of Growth to improve seller productivity, data quality, revenue per seller, and scalable GTM infrastructure without adding headcount.

Own and scale legal operations across technology strategy, e-billing, outside counsel management, budgeting, forecasting, contract lifecycle management, intake, knowledge management, and process improvement. Partner with the General Counsel, Legal, Compliance, Finance, Procurement, and business stakeholders to manage department-wide programs, metrics, OKRs, and strategic initiatives. Build scalable systems and reporting that improve efficiency, visibility, and risk management.

Own the company’s business and people operations infrastructure, including utilization, capacity and workforce planning, margin reporting, delivery processes, people operations, tool governance, and AI automation. Manage two operations and recruiting team members, establish operating cadences, improve reporting accuracy, optimize SOPs and workflows, and deploy production AI systems. Partner with executive leadership to support hiring, compensation, profitability, organizational planning, and scalable service delivery.

Leads day-to-day IT operations, including core banking system availability, Tanium patch and endpoint compliance, Okta identity operations, incident and change management, vulnerability remediation, operational KPI reporting, documentation, audits, and disaster recovery. Manages and develops systems administrators and engineers while partnering with cybersecurity, infrastructure, and application teams to improve reliability, compliance, and operational processes.

Monitor and process daily ACH activity, including exceptions, reversals, returns, rejects, and disputes. Support clients, financial institutions, audit and compliance teams, testing, implementations, reporting, and process improvements. Develop procedures and training materials, investigate issues, and use Excel for analysis and operational reporting.

Lead multi-site childcare operations across Long Island, overseeing School Directors, facilities, compliance, quality, budgets, KPIs, staffing, acquisitions, and school launches. Develop leaders, ensure licensing and safety standards, integrate newly acquired locations, drive continuous improvement, manage community relationships, and serve as an escalation point. The role requires frequent travel between schools, flexibility for evenings and weekends, and at least five years of progressive early education leadership experience.

Leads business operations for Quality and Mission Assurance and Environmental Health and Safety, serving as the sector vice president’s business representative. Coordinates stakeholders, manages large projects, drives strategy execution and continuous improvement, develops executive communications, and uses Power BI and Tableau dashboards for reporting. The role requires leadership, matrixed collaboration, organizational skills, and knowledge of quality functions and scheduling techniques.

Provides executive-level administrative and operational support across client intake, proposals, contracts, billing, forecasting, account receivables, data maintenance, and client-service activities. Coordinates with partners and internal teams, maintains system data, prepares reports and client materials, resolves operational issues, supports compliance, and assists with onboarding and process improvements.

Owns daily IT service delivery, reliability, cost management, and continuous improvement. Leads the help desk, implements and expands Freshservice ITSM into enterprise service management, establishes workflows, SLAs, automations, reporting, runbooks, and knowledge resources. Oversees monitoring and alerting, vendor invoices, SaaS licensing, operational budgets, and support quality. Recruits, mentors, and develops the IT operations team while managing escalations and stakeholder relationships.

Coordinates client relations operations, including case management, KPI and NPS reporting, systems support, IT ticket resolution, corporate order processing, fulfillment, stock management, knowledge-base maintenance, ambassador training, system testing, and operational planning. Partners with distribution, supply, merchandising, and digital product teams to improve workflows, resolve client service issues, and enhance the luxury client experience.

Provides high-level administrative and corporate governance support to the Deputy General Counsel and legal leadership. Manages Board and committee meeting logistics, confidential materials, board portal updates, corporate records, resolutions, action items, director onboarding, and shareholder meetings. Supports executive calendars, travel, expenses, communications, legal operations, budgeting, contracts, and vendors. Requires exceptional discretion, organization, judgment, communication, and ability to manage competing deadlines while working with executives, directors, and cross-functional teams.

Own the end-to-end revenue operations strategy, GTM technology stack, analytics, forecasting, and process governance. Build dashboards and revenue forecasts, manage quotas and territories, optimize HubSpot and related systems, improve sales and marketing operations, instrument customer success metrics, and ensure data quality, attribution, routing, and handoff integrity across the buyer journey. Partner with Finance, Sales, Marketing, and Customer Success to drive predictable pipeline growth and operational excellence.

Provides clerical and administrative support to warehouse leadership, including timekeeping, payroll assistance, scheduling, equipment tracking, production reporting, spreadsheet maintenance, records management, and operational communication. The role works primarily in an office and warehouse environment, occasionally entering cooler and freezer areas, and supports accurate, efficient daily department operations while following safety procedures.

Oversee daily e-commerce operations, including online orders, product listings, inventory, deliveries, customer service, reporting, and process optimization. Lead e-commerce associates, provide training, manage budgets, ensure regulatory compliance, investigate complaints, and implement strategies that improve efficiency, customer satisfaction, and profitable sales. Collaborate with merchandising, marketing, IT, and customer service teams while analyzing performance metrics and identifying growth opportunities.

Leads program strategy and operational performance across Sports, Aquatics, Gymnastics, Teens, and Family programming. Oversees program quality, budgeting, financial sustainability, staffing, participant experience, safety, compliance, facility readiness, and continuous improvement. Builds and develops high-performing teams, collaborates with executives, volunteers, community partners, and stakeholders, and strengthens programs to advance the YMCA’s mission and community impact.

Oversee Kansas City lockbox processing and customer service teams, ensuring accurate payment processing, SLA performance, staffing, quality, regulatory compliance, risk controls, and audit readiness. Hire, train, coach, and evaluate employees; coordinate equipment support with IT and vendors; resolve client inquiries and exceptions; prepare operational reports; and lead process automation and efficiency initiatives.

Own the end-to-end lead management lifecycle, including capture, enrichment, qualification, scoring, routing, sales handoff, disposition, and recycling. Establish governance, business rules, SLAs, controls, and performance metrics; optimize workflows and integrations; resolve data quality and lead-flow issues; and partner with Sales, Marketing, Data Science, IT, and Analytics. Manage and develop a small team while overseeing operational priorities, testing, documentation, and continuous improvement.

Lead client operations initiatives to improve service delivery and client satisfaction. Ensure regulatory compliance, resolve complex client issues, collaborate cross-functionally, analyze feedback and operational data, and provide guidance to internal teams to drive efficiency and strategic improvements.

Own Clara’s AI operations strategy by identifying high-friction workflows, designing and scaling AI-powered automations, and measuring enterprise impact. Build workflows with N8N and LLM APIs, create Metabase dashboards, identify data gaps, support product launches, and collaborate with Engineering on Databricks pipelines. The role advises senior leaders across Product, Sales, Finance, and Engineering while establishing AI operations best practices and documentation.

Own IT operations for a 60-person hybrid company, including end-user support, Mac fleet and device management, identity and access administration, SaaS and vendor management, office networking and AV, onboarding and offboarding, security configurations, and process documentation. Administer AI tools, support adoption and training, evaluate technology, manage licenses and costs, and establish scalable IT workflows as the company grows.

Leads a 12-person, multi-site Asset Servicing team handling class actions, domestic and global proxy operations, and income-related processing. Oversees operational risk, escalations, regulatory compliance, vendor and stakeholder partnerships, process improvements, testing, system changes, and transformation initiatives. The manager develops employees, drives operational excellence, supports client service, and leads teams through organizational change within a custody and securities operations environment.

Directs day-to-day operations for the multi-institutional AI-BIOME research program. Responsibilities include managing budgets, grants, contracts, procurement, subawards, reporting, compliance, staff supervision, hiring, facilities, cloud laboratory support, shared core facilities, events, communications, and stakeholder coordination. The role develops operational policies and infrastructure supporting research, education, workforce development, and outreach while ensuring sponsor and institutional requirements are met.

Leads business operations teams responsible for business reviews, operational planning, forecasting, executive reporting, KPI dashboards, risk identification, and cross-functional follow-up. Coordinates commercial and operational organizations while supporting pricing, demand, supply, allocation, and capacity decisions. Requires extensive optical data transmission industry experience, senior leadership experience, strong analytical and executive communication skills, and travel to global company locations.

Lead a global fraud operations organization responsible for investigations, chargebacks, abuse monitoring, operational risk mitigation, and grey market enforcement across PlayStation. Develop scalable controls and investigative programs addressing payment fraud, account compromise, entitlement abuse, reseller activity, and marketplace manipulation. Partner cross-functionally to improve automation, policies, customer outcomes, and fraud recovery. Manage KPIs, workforce planning, executive reporting, process improvements, and team capability development.