Operations Manager

Location: Fayette County, Kentucky

The Parking Operations Manager runs day-to-day parking operations in Lexington, Kentucky, covering on-street metered parking, off-street garages and surface lots, parking enforcement, and facility and equipment maintenance. The role leads frontline supervisors and staff, keeps parking available and safe for residents, businesses and visitors, and protects the revenue the system generates.

Item

Detail

Job title

Parking Operations Manager

Location

Fayette County area

Reports to

General Manager

Direct reports

Enforcement Supervisor, Facilities & Maintenance Supervisor, Garage/Lot Operations Supervisor

Employment type

Full time, exempt

Schedule

Monday–Friday business hours, plus evenings, weekends and special events as needed; on call for emergencies

High Energy individual is needed to lead and manage a fast-paced operation. Manager can expect to be hands on with learning, be open to leaning new things and be able to hold staff accountable on performance and actions.

• Manage the downtown and neighborhood on-street system: meters, pay stations, mobile-pay zones, loading zones and time-limited spaces.
• Oversee residential permit parking programs, including eligibility, permit issuance and zone changes.
• Monitor occupancy and turnover data; recommend changes to rates, time limits and zone boundaries.
• Coordinate curb-space use with traffic engineering, public works, police and businesses for construction, events, street closures and snow removal.
• Manage temporary meter bagging, and loading-zone permits, and Residential permits

• Direct daily operations of garages and surface lots, including access control, pay-on-foot and gated equipment, and attendant staffing.
• Manage monthly permit and contract parker programs, waitlists and validation programs.
• Plan and staff special-event parking, including traffic flow, pricing and post-event clearance.
• Oversee third-party operator contracts where applicable, monitoring performance against service standards.
• Ensure accurate revenue collection, cash handling, audit controls and daily reconciliation.

• Lead the enforcement team: schedule beats, set performance standards, and ensure fair, consistent and courteous enforcement of local parking ordinances.
• Oversee citation issuance, handheld devices and license plate recognition (LPR) systems.
• Manage booting, towing and impound coordination, and abandoned or scofflaw vehicle procedures.
• Oversee the citation appeals and hearing process and resolve escalated customer complaints.
• Track citation volume, collection rates and compliance trends; recommend ordinance or policy changes.

• Run preventive and corrective maintenance programs for garages, lots, meters, pay stations, gates, signage, lighting, cameras and striping.
• Conduct regular facility inspections for safety, cleanliness, ADA compliance and structural concerns; coordinate structural condition assessments.
• Manage snow and ice removal, sweeping, power washing and landscaping, using in-house crews or contractors.
• Scope, bid and oversee repair and capital projects, such as garage restoration, lighting upgrades and equipment replacement.
• Manage equipment inventory, spare parts and vendor warranties.

• Hire, train, schedule, coach and evaluate supervisors and frontline staff; foster a customer-service culture.
• Develop and manage the operations budget; track expenses and revenue against targets.
• Write and maintain standard operating procedures, safety programs and emergency response plans.
• Prepare monthly reports on occupancy, revenue, citations, maintenance and staffing for leadership and the board.
• Evaluate and implement parking technology, such as mobile payment, LPR, occupancy sensors and permit software.
• Represent the organization at community meetings and with businesses, neighborhood associations and city departments.
• Perform other related duties as assigned.

Salary range: $50,000-60,000 DOE per year, depending on experience. Bonus potentials each year

Benefits: health, dental and vision insurance; retirement plan; paid time off and holidays; professional development and certification support.

• Bachelor's degree in business, public administration, transportation, urban planning or a related field. Equivalent experience may substitute year for year.
• 5 years of progressively responsible experience in parking, transportation or facility operations, including at least 3 years’ supervising staff.
• Experience with parking enforcement programs and garage or lot operations.
• Valid driver's license and an acceptable driving record.

• Certified Administrator of Public Parking (CAPP) or a related certification, or willingness to obtain it within 2 years.
• Experience in a municipal, parking authority or university setting.
• Experience managing operator contracts, capital projects or structural maintenance programs.

• Parking industry best practices, revenue control and audit procedures.
• Parking technology: PARCS, mobile pay, LPR, citation management and permit systems.
• Budget development, data analysis and clear written reporting.
• Calm, professional handling of upset customers and difficult situations.
• Working knowledge of ADA requirements, OSHA safety practices and local ordinances.
• Strong communication with staff, elected officials, businesses and the public.

• Regular fieldwork in garages, lots and on street, in all weather conditions.
• Ability to walk and stand for extended periods, climb stairs and lift up to 25 lbs.
• Evening, weekend and event work; on call for emergencies such as equipment failures, weather and security incidents.