Top Senior Operations Jobs

Oversees daily operational workflow, transaction processing, documentation, servicing-system setup, and service-level performance. Serves as a subject-matter expert and first escalation point for complex operational issues, supporting relationship managers, business development officers, customers, vendors, and legal counsel. Reviews and approves transaction documentation, booking, funding, tax setup, and payments within delegated authority. Manages risk, regulatory compliance, reporting, process improvements, training, and small initiatives while maintaining strong customer and partner relationships.

Own revenue funnel performance analysis from lead through admission, translate insights into operational decisions, and support forecasting. Partner with the VP of GTM Strategy & Operations on annual and quarterly planning, OKRs, business reviews, operating cadence, and cross-functional initiatives. Lead workstreams improving admissions coverage, operating frameworks, and patient and referral-source journeys. Present executive-level analyses and coordinate organizational projects.

Lead Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention analytics, health scoring, workflow, and reporting frameworks. Partner with senior leaders on planning, business reviews, investment cases, tooling, and process design. Connect implementation and CS activities to churn, retention, customer lifetime value, and expansion revenue. Govern Freshdesk operations, Success AI performance, data integrity, and cross-functional improvements while developing analysts and influencing executives.

Own revenue operations for the Affiliates organization, including GTM planning, forecasting, analytics, process design, affiliate program tracking, payout coordination, ROI measurement, and tech-stack management. Partner with leadership through business reviews and recommendations, automate operational workflows, and manage and develop a small analyst team in a high-growth SaaS environment.

Leads operational support for alternative investment products across onboarding, servicing, reconciliations, valuations, redemptions, commissions, controls, and issue resolution. Acts as a senior subject matter expert and escalation resource for advisors, fund sponsors, leadership, and internal teams. Reviews and coaches associates, identifies operational risks, develops procedures and training, and leads cross-functional technology, reporting, workflow, and process improvement initiatives.

Leads Scorpion’s revenue operations and analytics function, including revenue data architecture, reporting, forecasting, pipeline inspection, Salesforce administration, marketing operations, and AI enablement. Partners with Sales, Marketing, Finance, Customer Success, and Product to improve revenue predictability, process efficiency, data quality, and retention insights. Presents recommendations to executives and leads Salesforce Administration and Marketing Operations teams while remaining hands-on with analytics, systems, and operational processes.

Leads company-wide operations across laboratory, sales, and collaboration implementation. Develops strategic plans, KPIs, and process improvements; manages operational teams; ensures regulatory, quality, and safety compliance; collaborates cross-functionally with R&D, lab operations, QA, HR, external partners, and supply chain; and reports performance insights to senior leadership.

Build and lead the US revenue operations function across direct enterprise and partner-led sales motions. Own forecasting, pipeline management, partner attribution, territories, quotas, compensation, CRM and GTM systems, deal desk processes, lead-to-cash operations, data governance, and executive reporting. Establish scalable processes and infrastructure for revenue visibility, channel operations, commercial approvals, and sales performance.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Leads remote teams handling premium processing, cash application, and group billing operations for employer-sponsored benefits. Oversees team objectives, performance management, billing exceptions, payment discrepancies, escalations, and partnerships with BPO providers, brokers, customers, and internal stakeholders. Uses operational reporting to monitor performance, guide decisions, and implement process improvements while ensuring compliance with company standards.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Lead global workplace technology and end-user support strategy across desktop, field support, and TechBar. Drive automation, self-service, and ITSM improvements; govern KPIs/SLAs/CSAT; manage large, dispersed teams and contingent workers; oversee Microsoft 365 platforms, enterprise asset and mobility programs, vendor and financial stewardship; provide executive reporting and serve as senior escalation for critical issues.

Lead end-to-end dispute operations across marketplace, fulfillment, and lending: manage chargebacks, representment, buyer/seller adjudication, regulatory error-resolution, vendor relationships, and team performance. Optimize win-rates, meet network SLAs, maintain audit-ready records, and drive metrics and root-cause reductions with Product, Payments, and Fraud.

Lead and scale fraud operations across marketplace, packs, and lending. Own real-time decisioning, manual review, investigations, AML/KYC alert disposition, tooling and vendor management, metrics, and cross-team coordination to minimize fraud loss while preserving customer experience.

Lead and develop a team of operational professionals supporting strategic partners. Manage complex client relationships, drive cross-functional process improvements, oversee strategic projects, analyze operational metrics, and deliver training. Client-facing role with approx. 25% travel and requires Spanish-English fluency.

Leads customer operations across onboarding, account maintenance, service handoffs, support processes, issue resolution, and performance measurement. Builds playbooks, dashboards, KPIs, and operating routines; partners cross-functionally to improve service quality, efficiency, scalability, and customer experience. Drives AI, automation, process, and system improvements while managing and developing the customer operations team.

Leads dealership service and parts operations, facilities management, OEM relationships, compliance, customer satisfaction, profitability, and continuous improvement. Oversees up to 50 associates and managers, monitors operational KPIs, manages vendors and maintenance projects, ensures warranty and safety compliance, develops staff, and drives Lean and Kaizen initiatives.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Provides operational, executive, analytical, and project support to the Provost’s Office. Manages academic processes including faculty advancement, handbook updates, accreditation activities, policy implementation, strategic-plan monitoring, course evaluations, faculty credentialing, and reporting. Coordinates stakeholders, maintains confidential records, develops dashboards and databases, analyzes institutional data, prepares executive materials, and troubleshoots evaluation and information-management issues.

Directs executive operations for the President’s Office, managing complex calendars, travel, meetings, events, Board of Trustees logistics, correspondence, briefings, records, and office administration. The role integrates presidential and strategic priorities, tracks decisions and commitments, coordinates stakeholders, improves workflows, and maintains confidential governance materials. It requires independent judgment, discretion, strong communication, proactive problem-solving, and responsible use of technology and AI. The position is full-time, in-office, highly visible, and requires occasional evening and weekend availability.

Leads a regional 24/7 Safety Response team, manages high-risk safety cases and escalations, and owns utilization, SLA, backlog, and quality outcomes. Partners with Product, Policy, Legal, Investigations, and regional teams to execute safety decisions, improve workflows and automation, identify emerging risks, and translate frontline insights into policy, product, and enforcement recommendations. Provides rotating on-call leadership during incidents and regulatory or reputational events.

Manage executive and business-function priorities, budgets, planning, risk management, stakeholder relationships, communications, and strategic initiatives. Support senior leadership with presentations, meetings, events, and decision-making materials. Lead multiple projects, coordinate cross-functional execution, measure business priorities, and contribute to workforce planning, efficiency reviews, and change management.

Drive cross-functional execution for Dispatch Intelligence initiatives, establish operating processes, track milestones and dependencies, and provide leadership visibility. Build scalable onboarding processes for flexible energy assets, monitor portfolio performance, identify blockers and underperformance causes, and coordinate improvements across customer, product, engineering, data science, commercial, and external teams. Develop metrics, reporting, and operating cadences that improve execution and enable scalable operational performance.

Leads Customer Success business operations by defining and managing KPIs, standardizing reporting, coordinating cross-functional Geo interlock activities, supporting deployment modeling and go-to-market planning, and delivering actionable performance insights to leadership. Develops metrics roadmaps and dashboards using Power BI, Salesforce, Certinia, and similar tools. Drives operational improvement initiatives, leads cross-functional projects, and advises teams on reporting, performance gaps, and improvement plans.