Top Support Engineer Jobs

Act as a senior technical resource for sales, distributors, and customers: troubleshoot escalated issues, specify product fit, create assemblies, review CAD, perform discovery and onsite support, train others, assist Engineering and oversee lower-level support, deliver technical presentations, and manage projects with account managers.

The role requires leading a small team while providing production support and debugging production issues using Core Java and Unix.

As an Associate Technical Support Engineer, you will support customers using proprietary products, respond to inquiries, manage cases, and provide feedback to improve products and processes.

The Level 3 Network Engineer will manage all aspects of network operations, ensuring systems remain operational 24/7, with responsibilities including design, implementation, troubleshooting, and team coordination to enhance network performance and security.

Seeking a C++ Engineer for production support with experience in troubleshooting production software, strong scripting skills, and understanding of SQL and OOP.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

The role involves troubleshooting system and networking issues, reproducing customer problems, managing documentation, and testing updates.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.

The Oracle Developer will support FDW with database application development, performance tuning, and database design while providing production support and solutions to user queries.

Develop Oracle database applications, optimize queries, manage Oracle objects, and provide production support in a dynamic project environment.

As a Tech Support Engineer at Nagarro, you will provide technical assistance and resolve issues related to digital product engineering while collaborating with various teams.

As an Associate Engineer in Tech Support at Nagarro, you will assist in solving technical challenges and work with advanced technologies in a dynamic team environment.

Provide telephone and email technical support for PV inverters, troubleshoot to root cause using monitoring data, create ServiceMax cases and work orders, dispatch and schedule field technicians, update service documentation, coordinate with Engineering on product issues, and occasionally perform onsite repairs.

Provide technical support for enterprise video management: troubleshoot/debug issues, write automation scripts, build and configure servers, test cameras and network hardware, create knowledge base content, and work directly with integrators and customers. May perform on-site troubleshooting and limited travel; collaborate with product teams to report bugs and improve products.

Provide front-line post-sales technical support for Scale Computing customers: answer calls and tickets, troubleshoot hyper-converged clusters, gather logs, escalate to Tier 2, participate in on-call rotation, and maintain product knowledge and customer satisfaction.

Provide on-site hardware and software desktop support for laptops/desktops and printers. Troubleshoot Windows OS and Office suite, Adobe and Java issues, map network printers, resolve network and patching issues, and support conference room hardware. Strong diagnostics, communication skills and industry certification required.

Provide Level-1 desktop and laptop support for hardware, software, peripherals and VPN users. Troubleshoot, image and configure systems, manage warranty/vendor RMA, perform maintenance/changes, escalate complex issues, and communicate status to users and service desk. Support may include after-hours on-call work.

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot OS, networking, hardware, and malware issues; document solutions; deliver technical training; communicate status to stakeholders; work after hours for high-severity incidents.

Provide bilingual (Portuguese/English) Level 1 technical support: triage, troubleshoot and reproduce issues for McAfee Scan Alert; log and escalate cases in MAX; communicate with Tier II and customers; produce knowledgebase articles and troubleshooting guides; document testing and resolutions; maintain professional customer-facing communication.

Provide Level-2 desktop/laptop and peripheral support, troubleshoot hardware, software, LAN and VPN connectivity, create and maintain system images, coordinate OEM warranty repairs, install/configure approved software, escalate incidents per SLAs, and recommend hardware/software solutions.

Provide global first-response support for a mission-critical Windows tool: triage and reproduce issues, monitor logs, restart services/servers/databases, file bugs in TFS/Rally, and maintain user documentation and FAQs.

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify and escalate to Tier-II, liaise with Tier-II, document issues, and create support knowledgebase content.

Provide escalated technical support for complex hardware, software, and networked systems. Troubleshoot, diagnose, repair, and debug issues unresolved by first-line support. Communicate status to customers and internal teams, document findings, analyze logs, and report bugs to engineering. May assist with installations and upgrades.

Provide Level-2 desktop and laptop support, troubleshoot hardware/software, maintain images and configurations, resolve LAN/VPN connectivity, coordinate OEM repairs, ship replacement parts, and escalate complex issues while meeting SLAs and supporting end users (including remote VPN users).

Provide Level-2 support for desktops, laptops and peripherals: troubleshoot hardware/software, LAN/VPN and AD issues; create and maintain images; coordinate vendor repairs; perform installs, maintenance, moves/changes, and remote support while meeting SLAs and documenting procedures.