Top Support Engineer Jobs

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

The Senior Infrastructure Engineer provides deskside and infrastructure support for business systems in diverse locations, ensures operational health of IT systems, and leads projects and teams for improvements.

The role involves providing front line support for Axon software products to Law Enforcement customers, troubleshooting issues, and collaborating with engineering teams.

The Technical Support Engineer will resolve complex technical issues for customers in a fast-paced environment, providing excellent support and fostering customer satisfaction while mastering the Salesforce Platform.

Own escalated technical support cases for an enterprise data-security SaaS platform: reproduce issues, analyze logs and configs, develop workarounds, prepare Tier 3/Engineering escalations, document runbooks and KB articles, mentor Tier 1, and participate in on-call rotation to ensure timely resolution and product feedback.

Provide deep technical resolution for escalated support cases for a data security/SaaS product: reproduce issues, analyze logs, validate workarounds, prepare engineering escalations, create documentation and runbooks, mentor Tier 1, and participate in on-call rotations to drive timely customer outcomes.

Provide Tier 2 system management, monitoring, and troubleshooting across virtual platforms, Windows/Linux servers, networking and security devices to meet SLAs. Support VMware, AD, IIS/Apache, databases, firewalls, and customer incidents; document procedures, participate in on-call rotation, and assist projects and process improvements.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.

Own deployment, tuning, and daily health of a containerized workspace streaming platform on Kubernetes. Build and maintain Docker and VM images, scale clusters and agents, manage networking and TLS, create CI/CD pipelines, monitor and resolve incidents, integrate identity and security systems, and document runbooks while mentoring support staff.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Provide advanced technical support and escalation management for a customer's fleet, including installations, calibration, troubleshooting, ECO reviews, performance reporting (MTBF/MTBI/Availability), Alpha/Beta site support, documentation (CENs, BKMs), and leading small improvement projects. Requires customer presentations and international/domestic travel (~50%).

Provide third-level hardware and software escalation and field support for semiconductor equipment, drive failure analysis and ECOs, support alpha/beta site installs and calibration, generate performance reports (MTBF/MTBI/Availability), create technical documentation and training, and ensure field implementation and customer communication.

Provide hands-on end-user support for desktops, mobile devices, and conference room tech; manage MDM and print platforms (Intune, Jamf, PrinterLogic); use ServiceNow for incident management; support projects, system integrations, and vendor escalations; participate in on-call executive support rotation; create knowledgebase and deliver user training.

Provide hands-on Linux software engineering and technical user support for classified HPC R&D: onboard users, troubleshoot access, scripts, and workflows, support modeling and simulation, maintain and document code, develop tutorials, coordinate with operations and security, and mentor junior staff.

The Lead Engineer will oversee tooling, GSE, and testing for the Neutron Launch Vehicle, manage engineers, coordinate projects, and ensure robust planning and training.

Serve as a Level 5 Thread Support Staff Systems Engineer for Sentinel Ground Systems. Lead technical execution, requirements allocation, architecture and interface definition, verification/validation, integration and test, TPM reporting, trade studies, and stakeholder briefings. Act as delegated authority for assigned threads, mentor team members, and coordinate cross-functional integration to deliver complex defense system capabilities.

Lead the Physical Security thread for the Sentinel ICBM program, acting as subject-matter expert and delegated authority. Define and allocate requirements, produce architecture and interfaces, develop CONOPS and verification plans, conduct trade studies and performance analysis, mentor staff, coordinate integration and testing, and brief stakeholders throughout development, production, and deployment.

Provide SME leadership for Microsoft Copilot Studio and Power Platform governance, security, compliance, and operational support. Define guardrails, standards, runbooks, and Responsible AI controls; partner with Enterprise Architecture, InfoSec, Risk, Legal, and regulatory stakeholders; mentor junior engineers; lead communities of practice and trainings; monitor industry trends and Microsoft roadmap to improve platform controls and enterprise adoption.

Design, build, and maintain internal tooling and platforms for the support organization (diagnostics, dashboards, automation). Act as subject-matter expert on support practices, partner with support and engineering to close tooling gaps, own reliability and usability, and iterate based on real usage and feedback.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

Provide advanced 3rd-level technical support for optical and X-ray processing equipment, troubleshooting electrical, controls, networking, software, and mechanical issues; coordinate cross-functional resolution, support commissioning and field visits, maintain documentation, train service personnel, and participate in NPI and after-hours rotating support.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.

Provide Tier 3 lab infrastructure engineering and systems engineering support for government lab environments: design Windows domain architectures, deploy and maintain VMware virtual machines, manage Active Directory and PKI, administer RHEL/Oracle systems and Infoblox IPAM, troubleshoot hardware/software/network issues, perform data center server configuration, and engage stakeholders. Ensure security/compliance and support enterprise testing and lab tool procurement. Ansible experience preferred.

Provide instrumentation and controls plant support: troubleshoot systems, issue engineering changes, support outages, liaise with Operations/Maintenance, implement corrective actions, and maintain qualifications.