Top Senior Technical Support Engineer Jobs
As a Senior Technical Support Engineer at ServiceNow, you will provide critical customer support, troubleshoot technical issues, and collaborate with teams to ensure customer satisfaction. You will utilize your skills in Java/JavaScript for problem-solving and enhance processes through your unique insights on customer experiences.
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The Senior Technical Support Engineer at Wasabi will integrate applications with Wasabi Cloud Storage, analyze root causes of technical issues, collaborate with engineers, and provide technical leadership in resolving complex problems. You'll ensure seamless customer success by supporting mission-critical systems in the cloud storage domain.
The Senior Technical Support Engineer resolves complex technical issues for customers using the ServiceNow platform. This role involves troubleshooting, building customer trust, and providing effective communication via various support channels. The engineer assists in case resolution while also contributing insights for product and process improvements.
The Senior Technical Support Engineer resolves complex technical issues for customers, ensuring effective case resolutions. This role involves using diagnostic tools, providing exceptional customer support through various channels, and contributing to product improvements via insights gained from hands-on troubleshooting.
The Senior Technical Support Engineer resolves technical issues for customers, ensuring effective case resolution and enhancing customer experience. They troubleshoot issues using various tools, manage challenging cases, and provide input for process improvements. This role requires excellent communication skills and a strong understanding of the ServiceNow platform and web application technologies.
The Senior Technical Support Engineer at ServiceNow provides crucial technical support to customers, resolving issues related to the ServiceNow platform. Responsibilities include troubleshooting, answering customer inquiries, utilizing diagnostic tools, and collaborating with other teams as needed. The role emphasizes customer experience and problem-solving to enhance operational success.
The Sr. Technical Support Engineer at NICE CXone is responsible for managing high-impact technical cases for large enterprise customers. The role involves providing advanced technical support, developing relationships with key customer contacts, facilitating internal collaboration for issue resolution, and acting as a subject matter expert in specific product areas. Additionally, the engineer will engage with customers during the implementation phase to provide proactive technical consultation.
As a Senior Technical Support Engineer at Palo Alto Networks, you will handle complex post-sales technical support for customers, including troubleshooting and configuring technical issues, managing support cases, and conducting root cause analysis. You will work in a fast-paced environment, collaborating with teams to improve products and enhance cybersecurity.
As a Senior Technical Support Engineer, you will address complex post-sales concerns for customers, providing technical support and troubleshooting assistance. You'll engage in technical discussions, manage support cases, and diagnose technical issues through fault isolation and root cause analysis while collaborating with multi-functional teams.
As a Senior Technical Support Engineer, you will address complex post-sales customer concerns, providing technical support and troubleshooting. You will analyze data, diagnose issues, collaborate with teams, and ensure timely resolution of support cases to enhance customer experience.
The Sr Technical Support Engineer will provide exceptional post-sales technical support for the Cortex XSOAR platform, managing support cases, conducting root cause analysis, and collaborating with various teams to ensure customer satisfaction and improve product operability.
Provide technical support to customers and partners, manage support cases, and deliver configurations and troubleshooting guidance. Analyze technical issues, publish support documentation, and offer 24x7 on-call support as needed.
As a Sr. Technical Support Engineer, you will provide technical support to customers, manage support cases, perform fault isolation and root cause analysis, and create documentation for technical issues. You will communicate effectively with both technical and non-technical stakeholders and provide on-call support as needed.
The Sr. Technical Support Engineer at Avnet provides crucial technical guidance and support, focusing on deploying and maintaining solutions for key medical customers. Responsibilities include developing custom manufacturing BOMs, analyzing design data for feasibility, resolving technical issues, documenting processes, training staff, and managing Engineering Change Orders.
As a Sr Technical Support Engineer at AspenTech, you will provide ongoing support for complex OT systems, ensuring reliability and optimal performance for customers. Responsibilities include troubleshooting technical issues, providing mentoring to junior staff, and maintaining excellent customer relationships through effective communication and support.
The Senior Technical Support Engineer provides technical guidance to customers via various communication channels, troubleshooting issues, educating end-users, and documenting solutions for escalated problems while mastering new products.
The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.
The Senior Technical Support Engineer provides exceptional customer support through case management and technical troubleshooting. This role involves advocating for customer needs, developing solutions for complex issues, and collaborating with various teams. Responsibilities include managing escalated customer issues, contributing to knowledge documentation, and participating in continuous training and improvement.
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The Palo Alto Technical Support Engineer provides post-sales support, managing technical issues, and guiding customers on best practices with Palo Alto Networks products. Responsibilities include troubleshooting, collaborating with engineering teams, and participating in a weekend on-call rotation.
The Palo Alto Technical Support Engineer provides post-sales technical support, managing support cases, conducting fault isolation, and collaborating with customers. Responsibilities include troubleshooting technical issues, guiding best practices, and supporting process automation efforts in a collaborative environment.
As a Senior Technical Support Engineer, you will provide exceptional support for CockroachDB customers, develop technical expertise in the product, collaborate with cross-functional teams for improvements, create documentation for resolutions, and manage customer technical issues efficiently.
Seeking a Sr. Technical Support Engineer at Podium to troubleshoot and enhance AI functionalities, collaborate with teams, and champion customer feedback for Jerry, the AI agent. Requires a customer-first mindset, programming proficiency in Python and JavaScript, experience in support engineering with AI technologies, and strong analytical and problem-solving skills.
As a Senior Technical Support Engineer, you will provide top-tier technical support to US Federal and Government customers, manage support tickets via Zendesk, triage issues, communicate with customers, document bugs, and collaborate with teams to resolve issues while maintaining high levels of customer satisfaction.
The Senior Technical Support Engineer at Mattermost will provide exceptional support to US Federal and Government customers, managing tickets effectively, debugging issues, documenting interaction insights, and collaborating with teams to maintain high service standards. This role involves on-call support and ensuring customer satisfaction while developing a deep understanding of Mattermost products.
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the m...
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