Top Senior Technical Support Engineer Jobs

The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers through critical technical issues and ensuring timely resolution. They must have strong customer service skills, technical troubleshooting abilities, and expertise in Java, JavaScript, SQL, and Oracle. The role involves resolving technical cases, providing support through various channels, and collaborating with teams to address complex issues. The engineer also contributes to process and product improvements based on customer feedback.

Seeking a talented Senior Technical Support Engineer to support US Federal and Government customers. Responsibilities include providing exceptional technical support, debugging, triaging customer issues, and collaborating with various teams. Qualifications include enterprise-level technical support experience, proficiency in bug triaging and documentation, and expertise in Linux System Administration and technical operations. Remote position.

As a Senior Technical Support Engineer at Palo Alto Networks, you will work directly with customers to address complex post-sales concerns, provide technical support, troubleshoot issues, and contribute to technical documentation. Your impact will involve managing support cases, conducting fault isolation, and ensuring timely resolutions. This role requires expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, and excellent communication skills. The position may involve flexible shift times, including weekends and evenings.

Mattermost is seeking a talented Senior Technical Support Engineer based on the East Coast to support US Federal and Government customers. Responsibilities include providing technical support, triaging issues, communicating with customers, submitting bug reports, and engaging with support and development teams. Qualifications include enterprise-level technical support experience, strong communication skills, and proficiency in various technical operations.

Join our Workplace Technology team as a Senior Technical Support Engineer responsible for end-user support in a Global Financial Services company. Provide technical support for desktop computers, applications, and AV technology. Assist with hardware and software setups, maintenance, troubleshooting, and documentation. Act as the trusted advisor to the end-user community on their computing experience.

As a Senior Technical Support Engineer specializing in SIEM capabilities, you will provide expert support for SIEM solutions, including the Cortex XSIAM platform. Your role involves deep technical analysis, troubleshooting, and collaboration with internal teams to enhance product performance and customer satisfaction.

As a Sr. Technical Support Engineer at Palo Alto Networks, you will provide post-sales technical support to Platinum customers, troubleshoot complex technical issues, and ensure a positive customer experience. Responsibilities include meeting enhanced response SLA's, resolving support cases, collaborating with other teams for issue resolution, and contributing to user documentation.

Seeking a Sr. Technical Support Engineer with expertise in Python, Linux, and Networking to provide technical support, troubleshoot issues, and manage escalations effectively for global customer base. Collaborate with multi-functional teams to enhance cybersecurity solutions and create technical documentation.

Cambridge Mobile Telematics (CMT) is seeking a Senior Technical Support Engineer to provide technical assistance and support on mobile technologies, SDK integration, and deployment of CMT's platform. Responsibilities include troubleshooting customer issues, creating test cases, training team members, and collaborating with Engineering and Product Management.

Senior Technical Support Engineer at PTC providing world-class technical support to clients, analyzing and solving technical issues, creating knowledge articles, and ensuring SLA compliance. Requires 5-7 years of experience in technical product support solutions, Bachelor's Degree in Information Technology, and proficiency in Java, JavaScript, databases, and IoT infrastructure.

Resolve global customer and partner service requests promptly in a highly secured environment. Collaborate with cross-functional teams for high customer satisfaction. Provide top-tier support via phone, email, and MS Teams for Security Applications over the SaaS platform. Act as the main point of contact for technical issues and lead in delivering world-class support and technical solutions.

Seeking a Senior Technical Support Engineer with 5 years of experience in semiconductor manufacturing equipment. Responsibilities include providing customer support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment. Requires a Bachelor's degree in electrical or mechanical engineering. Full-time presence at assigned office/worksite. Anticipated salary range: $92,210 - $138,080.

Senior Technical Support Engineer at Ditto, responsible for providing technical support to customers, debugging and resolving issues, and ensuring customer satisfaction. Requires 5+ years of experience in technical support or software engineering roles, a Bachelor's degree in Computer Science, and strong communication skills. Must have a detailed technical understanding in SQL, Cloud computing, or Distributed databases.

Provide technical support to customers and partners, troubleshoot and resolve issues, publish technical documentation, and provide on-call support as needed.

Looking for a Senior Technical Support Engineer to provide extraordinary service for customers using CockroachDB. Responsibilities include assisting users, developing technical expertise, recognizing patterns in user issues, collaborating with various teams, and improving support processes.

Verkada is seeking Technical Support Engineers to assist enterprise customers with troubleshooting and advising on their cloud-managed building security products. Responsibilities include full-stack troubleshooting, providing design expertise, communicating with customers, collaborating with teams, and creating knowledge base articles. Bachelor's or Master's degree in a related technical discipline is required, with coursework focusing on specific technical areas. Strong problem-solving and communication skills are essential.

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers. Handle support cases, diagnose and tackle complicated technical issues, and work closely with cross-functional teams to improve products and cybersecurity.