Top Senior Technical Support Engineer Jobs

Lead resolution of complex technical issues for high-profile customers, mentor peers, create documentation and runbooks, test releases, provide product feedback, and improve team processes.

The Senior Technical Support Engineer at Verkada provides deep troubleshooting and technical support across their product suite, ensuring customer satisfaction and facilitating product improvements through collaboration with engineering teams.

As a Senior Technical Support Engineer, you will support developers using Cloudflare's products by troubleshooting issues, guiding best practices, and collaborating with teams to enhance the developer experience.

Lead operational oversight for medical software implementations and support, ensuring availability, reliability, compliance, and quality. Provide advanced technical support, manage installations/upgrades/validation, drive scalable implementation/support processes, collaborate cross-functionally, perform root-cause analysis and CAPA, and participate in 24x7 on-call rotations for regulated healthcare systems.

Provide escalated technical support for Ping Identity products, investigate issues using knowledge bases and test labs, manage customer expectations, contribute to public community and knowledge base, participate in on-call rotation, and communicate proactively with customers.

Lead advanced customer support by triaging and resolving complex tickets, analyzing logs and environments, reproducing and escalating defects, creating knowledge articles, mentoring support staff, and collaborating with Product and Engineering to improve processes and product quality.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

The Senior Technical Support Engineer will troubleshoot customer issues on the Imply Druid platform, manage operational issues, and collaborate cross-functionally to resolve technical challenges, ensuring customer satisfaction.

As a Senior Technical Support Engineer, you will resolve technical issues for Cohesity customers, collaborating with engineering teams and documenting solutions, while providing exceptional customer service.

The Senior Technical Support Engineer delivers technical support for government cloud solutions, ensuring customer satisfaction and operational excellence while leading junior engineers and collaborating with other teams.

The Senior Technical Support Engineer will provide technical expertise, escalate customer issues, collaborate with engineering, and improve customer support processes at Zip.

Provide expert technical support, diagnose and resolve complex issues, collaborate with teams, and enhance customer satisfaction through effective troubleshooting and communication.

Manage technical support through client portal, address support tickets, troubleshoot software issues, collaborate on product improvements, and ensure data quality in cloud services.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Senior Technical Support Engineer provides expert hardware support for Onto Innovation tools, develops support plans, and trains Field Service Engineers while traveling 40% domestically and internationally.

Provide expert hardware support for Onto Innovation tools, develop action plans, improve existing support structures, and train field service engineers, with 50% travel required.

As a Senior Technical Support Engineer, you'll troubleshoot complex technical issues, manage support tickets, enhance user experience, and collaborate with teams for product improvements.

The Senior Technical Support Engineer provides technical support, diagnoses issues, collaborates on challenges, tests software, and manages customer communications effectively.

The Senior Technical Support Engineer provides enterprise-level assistance, troubleshooting hardware, software, and network issues while monitoring system health and ensuring timely resolution of incidents.

As a Senior Technical Support Engineer, you'll provide 24x7 support for critical applications, monitor performance, develop scripts, and troubleshoot issues with clients and vendors in the Cards and Payments domain.

Provide advanced technical support for Stryker Vocera solutions, investigate and resolve customer issues, coordinate communications, escalate complex problems, document defects and recommend product supportability improvements.

The Senior Technical Support Engineer resolves complex hardware and software issues, provides technical guidance, and manages critical customer issues while documenting and advocating for timely resolutions.

The Senior Technical Support Engineer will provide innovative technical support, ensure customer satisfaction, and improve products and services in cybersecurity.

As a Senior Technical Support Engineer, you will provide technical support for AI applications, troubleshoot issues, mentor other engineers, and improve internal processes and documentation.

The Senior Technical Support Engineer will troubleshoot technical issues, manage client deployments, and drive operational efficiencies while supporting healthcare technology solutions.