Top Senior Technical Support Engineer Jobs

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and API debugging. Manage tickets through escalation, communicate clearly with customers, support incident response, and partner with engineering on systemic fixes. Own a technical platform domain, maintain investigation playbooks and knowledge documentation, evaluate AI tooling, analyze recurring failures, and mentor support team members.

Provides advanced technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing defects, documenting bugs, and coordinating resolutions with Engineering, SRE, Product, and Customer Success teams. Leads escalations, mentors support staff, improves processes and documentation, manages urgent cases, and participates in on-call and holiday coverage. Requires strong communication, cloud and Linux expertise, troubleshooting ability, and knowledge of identity and access management technologies.

Manage and resolve technical customer support cases across chat, email, and video; provide technical support to Success Architects; diagnose and triage bugs with engineering; communicate during incidents; incorporate customer feedback into product improvements; and enhance documentation, processes, and knowledge bases. The role requires deep Salesforce and marketing automation knowledge, web technology familiarity, JavaScript and API troubleshooting skills, and 5+ years of B2B SaaS support experience.

Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications. Build AI-powered troubleshooting tools and automation, convert recurring problems into reusable workflows, experiment with Generative AI, and share engineering practices across Technical Support. Requires strong programming, REST API, cloud, distributed systems, troubleshooting, and customer communication skills.

Provides technical support and integration leadership for Pinterest’s strategic partners and enterprise advertisers. Owns API integrations, partner relationships, technical projects, monitoring systems, bug fixes, and on-call support. Collaborates with Product and Engineering on launches and customized solutions, defines support processes and documentation, leads AI-driven automation, and mentors junior team members. Requires experience with partner or support engineering, scalable API integrations, scripting, technical client calls, and AI experimentation.

Provide deep technical resolution for escalated support cases, troubleshooting data-security and SaaS issues, reproducing and isolating root cause, producing Tier 3/Engineering escalations, creating runbooks and knowledge articles, mentoring Tier 1, and participating in on-call rotations to resolve customer-impacting incidents.

Own escalated technical support cases for an enterprise data-security SaaS platform: reproduce issues, analyze logs and configs, develop workarounds, prepare Tier 3/Engineering escalations, document runbooks and KB articles, mentor Tier 1, and participate in on-call rotation to ensure timely resolution and product feedback.

Provides advanced technical support for a cybersecurity SaaS platform, resolving complex customer issues involving AI security, DLP, endpoint agents, policies, logs, APIs, and networking. Builds diagnostic automation, performs root-cause analysis, creates runbooks, partners with Product and Engineering, and improves escalation processes. The role also mentors junior support engineers, communicates with technical and executive stakeholders, manages high-priority tickets, and participates in an on-call rotation.

Provide technical support for customer security devices and cloud deployments. Analyze network configurations and packet captures, recommend corrective actions, troubleshoot connectivity and routing issues, and conduct remote customer sessions. Recreate issues in a lab while collaborating with engineering to validate workarounds and fixes. Apply expertise in networking protocols, operating systems, firewalls, intrusion prevention, mail security gateways, authentication, and dynamic routing.

Provides advanced technical support, troubleshooting, training, consulting, and pre-sales guidance for AspenTech supply chain, refinery scheduling, blending, planning, and optimization software. Resolves customer issues, manages escalations, develops training materials, supports software testing and deployments, identifies growth opportunities, and serves as a subject matter expert. Requires chemical engineering knowledge, process-industry experience, familiarity with linear and nonlinear programming, strong communication skills, and willingness to travel occasionally.

Provides advanced technical support for robotic surgical capital equipment through phone, email, and call center channels. Troubleshoots complex product issues, coordinates resolutions with field and cross-functional teams, supports customers during emergency on-call coverage, manages product processes and projects, mentors technical support staff, reports performance metrics, and maintains quality procedures. The role also serves as a product specialist and supports customer training, with approximately 20% domestic travel.

Provide expert-level technical support and failure analysis for probe card products in production, drive root-cause investigations using ATE, microscopy and electrical measurements, collaborate with engineering and manufacturing on corrective actions, support NPI and onsite customer troubleshooting, and analyze wafer test data to produce technical reports and optimize yield.

Provides advanced technical support for enterprise customers using Chainguard Images. Responsibilities include triaging complex issues, investigating container and cloud environments, coordinating engineering escalations, meeting SLAs, communicating with technical and nontechnical stakeholders, documenting solutions, contributing to knowledge bases, prioritizing support queues, and participating in after-hours on-call rotations.

Provides advanced technical support for robotic systems during commissioning and 24/7 customer operations. Diagnoses hardware, software, controls, Linux, network, and automation failures; analyzes logs and telemetry; develops integrations and support workflows; leads major incidents; coordinates engineering, field service, and customer teams; manages cases and corrective actions; validates AI-assisted diagnostics; and mentors engineers while improving system reliability and recovery times.

Provides L2 technical escalation support for enterprise GPU servers, storage, networking, and hardware systems. Troubleshoots x86, BMC, OS, PCIe, CPU, memory, motherboard, and connectivity issues using logs and diagnostic tools. Performs root-cause analysis, lab testing, postmortems, documentation, and escalation management while collaborating with L1/L3 teams, engineering, customers, and partners. Creates SOPs, knowledge-base articles, training materials, and test plans, and mentors junior engineers.

Provides field-based technical support for semiconductor equipment software and automation systems. Installs, configures, and upgrades software, hardware, drivers, and peripherals; troubleshoots software and automation issues; manages field configurations; supports SECS/GEM compliance; and coordinates with customers and software engineering teams. Requires substantial domestic and international travel, including up to 50% routinely and up to 80% during initial training.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Owns frontline technical support for robotic medical systems, including issue intake, remote and on-site troubleshooting, customer communication, escalation, and field service. Partners with Engineering on serviceability, reliability, root-cause investigations, CAPA, and product changes. Builds support workflows, knowledge bases, training, KPIs, and documentation. Maintains demo and service fleets, manages repairs, RMAs, spare parts, configuration control, and logistics. Requires hands-on electromechanical troubleshooting, Linux diagnostics, quality-system discipline, and up to 25% travel.

Provides advanced technical support for AspenTech supply chain, production planning, scheduling, blending, and optimization software. Troubleshoots customer issues, manages escalations, delivers training, supports pre-sales consultations, develops training materials, performs software testing, and advises customers on operational improvements. The role also involves account health checks, onsite support, solution deployment, technical documentation, cross-functional collaboration, and coaching team members. Experience with chemical engineering, refining or process industries, and linear or nonlinear programming is valuable.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.