Top Senior Technical Support Engineer Jobs
The Senior Technical Support Engineer resolves technical issues for customers related to the ServiceNow platform, using various communication methods. They troubleshoot problems, explain solutions, and collaborate with other teams as needed while striving to ensure a positive customer experience.
The Senior Technical Support Engineer at ServiceNow provides crucial technical support to customers, resolving issues related to the ServiceNow platform. Responsibilities include troubleshooting, answering customer inquiries, utilizing diagnostic tools, and collaborating with other teams as needed. The role emphasizes customer experience and problem-solving to enhance operational success.
The Senior Technical Support Engineer focuses on managing and resolving complex performance issues for the ServiceNow platform. This customer-facing role requires excellent troubleshooting skills, experience with relational databases, scripting languages, and advanced Unix/Linux knowledge. The engineer will mentor junior team members and work flexible hours to ensure client satisfaction.
The Senior Technical Support Engineer at Wasabi will integrate applications with Wasabi Cloud Storage, analyze root causes of technical issues, collaborate with engineers, and provide technical leadership in resolving complex problems. You'll ensure seamless customer success by supporting mission-critical systems in the cloud storage domain.
The Senior Technical Support Engineer II resolves customer support requests related to payment issues, assists with application functionality, manages internal training materials, drafts SQL reports, and oversees data management tasks, ensuring effective service delivery to clients.
As a Sr. Technical Support Engineer at Palo Alto Networks, you will provide post-sales technical support to customers, troubleshoot complex technical issues, and contribute to product improvements through fault isolation and root cause analysis.
The Sr. Technical Support Engineer at Avnet provides crucial technical guidance and support, focusing on deploying and maintaining solutions for key medical customers. Responsibilities include developing custom manufacturing BOMs, analyzing design data for feasibility, resolving technical issues, documenting processes, training staff, and managing Engineering Change Orders.
As a Senior Technical Support Engineer, you will provide top-tier technical support to US Federal and Government customers, manage support tickets via Zendesk, triage issues, communicate with customers, document bugs, and collaborate with teams to resolve issues while maintaining high levels of customer satisfaction.
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The Senior Technical Support Engineer at Mattermost will provide exceptional support to US Federal and Government customers, managing tickets effectively, debugging issues, documenting interaction insights, and collaborating with teams to maintain high service standards. This role involves on-call support and ensuring customer satisfaction while developing a deep understanding of Mattermost products.
The Sr. Technical Support Engineer at NICE CXone is responsible for managing high-impact technical cases for large enterprise customers. The role involves providing advanced technical support, developing relationships with key customer contacts, facilitating internal collaboration for issue resolution, and acting as a subject matter expert in specific product areas. Additionally, the engineer will engage with customers during the implementation phase to provide proactive technical consultation.
The Senior Technical Support Engineer provides exceptional customer support through case management and technical troubleshooting. This role involves advocating for customer needs, developing solutions for complex issues, and collaborating with various teams. Responsibilities include managing escalated customer issues, contributing to knowledge documentation, and participating in continuous training and improvement.
The Senior Technical Support Engineer will resolve complex customer technical issues related to VMware virtualization technologies, support the team and operations, and engage with customers and engineering teams to enhance service quality. Responsibilities include troubleshooting, training, and potentially visiting customer sites.
As a Senior Technical Support Engineer, you will work closely with customers to troubleshoot and resolve issues related to the Ditto platform. You will advocate for customer needs, provide technical support, collaborate with engineering for problem resolution, and create knowledge base articles, ensuring high customer satisfaction and 24x7 coverage.
The Sr. Technical Support Engineer will provide post-sales technical support, troubleshoot complex issues, and ensure timely resolution of customer concerns. The role involves collaborating with multi-functional teams, producing technical documentation, and delivering high-quality customer experiences under pressure.
The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.
As a Sr Technical Support Engineer at AspenTech, you will provide ongoing support for complex OT systems, ensuring reliability and optimal performance for customers. Responsibilities include troubleshooting technical issues, providing mentoring to junior staff, and maintaining excellent customer relationships through effective communication and support.
The Technical Support Engineer at Motorola Solutions is responsible for providing 24/7 technical support for the WAVE Platform, ensuring uptime and availability of critical services. Responsibilities include monitoring system performance, troubleshooting cross-platform issues, handling customer inquiries, and documenting knowledge for continuous improvement. Candidates should have strong communication skills and experience in DevOps, support, or product deployment.
The Palo Alto Technical Support Engineer provides post-sales support, managing technical issues, and guiding customers on best practices with Palo Alto Networks products. Responsibilities include troubleshooting, collaborating with engineering teams, and participating in a weekend on-call rotation.
The Palo Alto Technical Support Engineer provides post-sales technical support, managing support cases, conducting fault isolation, and collaborating with customers. Responsibilities include troubleshooting technical issues, guiding best practices, and supporting process automation efforts in a collaborative environment.
The Palo Alto Technical Support Engineer offers post-sales support to customers, managing technical issues, conducting fault isolation, and providing best practice guidance. They collaborate with engineering teams and participate in support duties, including on-call responsibilities, while developing process efficiencies.
The Palo Alto Technical Support Engineer provides technical support for Palo Alto Networks products, manages support cases, conducts fault isolation and root cause analysis, interprets technical documentation, and collaborates with customers to resolve complex technical issues while participating in a weekend on-call rotation.
The Palo Alto Technical Support Engineer will provide post-sales technical support to customers, manage support cases, conduct fault isolation and root cause analysis, and collaborate with engineering teams to enhance product operability. Responsibilities also include providing troubleshooting guidance, and supporting process automation in a 24/7 environment.
The Palo Alto Technical Support Engineer provides post-sales technical support, guiding implementations and resolving issues for customers using Palo Alto Networks products. Responsibilities include managing support cases, conducting fault isolation, collaborating with engineering teams, and contributing to process improvements. Skills in troubleshooting diverse applications, network technologies, and familiarity with cloud technologies are essential.
The Palo Alto Technical Support Engineer provides post-sales technical support, managing cases, conducting fault isolation, and collaborating with customers to resolve complex issues. Responsibilities include providing guidance on best practices, troubleshooting, and participating in process automation efforts.
The Palo Alto Technical Support Engineer will provide post-sales support, manage technical issues, offer best practice guidance, review documentation, and collaborate with engineering and sales teams. They will analyze problems, support customers, and assist in process automation while participating in a weekend on-call rotation.
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