Top Senior Technical Support Engineer Jobs

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow. Troubleshoot AI responses, agentic workflows, API integrations, and observability data; reproduce and document bugs; perform configuration changes; triage and escalate issues; ensure SLA adherence; contribute to knowledge bases and communicate technical findings to customers.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provide global second-line support for Vizrt graphics customers: troubleshoot inbound cases via phone/chat/email/portal, escalate when needed, mentor Level I engineers, visit customer sites, manage KPIs, contribute to QBRs, run knowledge-sharing and cover manager duties during absences.

Provide advanced technical support and training for AspenTech APC products, troubleshoot complex process control issues, consult on pre-sales and deployments, develop training materials, engage in pre-release testing, coach team members, and collaborate cross-functionally to drive customer adoption and product quality.

Lead design and delivery of scalable AI and production software systems to resolve complex customer support issues. Own architecture, model pipelines (training, fine-tuning, RLHF), agent platforms, evaluation and telemetry, CI-driven production rails, privacy-preserving data redaction, and intelligent case-routing. Drive roadmap, governance, and customer supportability across cross-functional teams.

Own and resolve complex customer technical issues and lead end-to-end AI initiatives: architecture, model selection, RAG and agentic pipelines, prompt and tooling design, safety guardrails. Drive roadmap, releases, and governance (Responsible AI, model-risk, privacy, compliance), validate outcomes with telemetry, and own the customer supportability experience while collaborating with applied science and engineering.

Provide high-touch technical support and troubleshooting for Trend AI products (on‑prem and SaaS), resolve complex customer issues, interface with engineering, set up lab environments, mentor junior engineers, participate in projects and on‑call rotations, and maintain knowledge of current and beta product releases.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Provide expert-level technical support for Smarsh enterprise and SaaS products, diagnose and resolve complex issues, manage escalations, collaborate with SRE/Engineering, maintain case documentation in Salesforce, publish KCS knowledge, and mentor peers to improve support processes and customer satisfaction.

Provide advanced enterprise technical support for NodeZero customers, troubleshoot cloud, networking, and infrastructure issues, perform root cause analysis, assist deployments and IaC/container optimization, collaborate with engineering, mentor junior staff, maintain SLAs, and document solutions to improve support processes.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.

Lead technical partner integrations and provide expert support for Pinterest APIs and business products. Own end-to-end engineering projects, on-call support, monitoring, tooling, and cross-functional partner relationships while mentoring junior team members and driving AI-driven automations.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Provide Tier 2 technical support and advocacy for enterprise SaaS customers: troubleshoot integrations, REST APIs, workflows, authentication, certificates, and performance; query databases with SQL; write Jinja2 automation; collaborate with Engineering/SRE and CSMs; document resolutions and update customers during incident response.

Own escalated technical support cases for an enterprise data-security SaaS platform: reproduce issues, analyze logs and configs, develop workarounds, prepare Tier 3/Engineering escalations, document runbooks and KB articles, mentor Tier 1, and participate in on-call rotation to ensure timely resolution and product feedback.

Provide deep technical resolution for escalated support cases for a data security/SaaS product: reproduce issues, analyze logs, validate workarounds, prepare engineering escalations, create documentation and runbooks, mentor Tier 1, and participate in on-call rotations to drive timely customer outcomes.

Provide advanced technical support for high-performance electron microscopy systems (SEM/TEM/EFA), troubleshoot electronics/mechanics/optics/vacuum/software, lead technical initiatives, train and mentor team members, liaise with R&D/field service/customers, support new product introductions, and travel internationally 25-50%.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

Provide technical support for a B2B SaaS product: manage support queue across channels, assist Success Architects on customer calls, triage and debug issues with engineering, contribute product feedback and documentation, participate in incident response, and help improve customer operations and processes.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.