Top Senior Technical Support Engineer Jobs

As a Senior Technical Support Engineer, you will provide advanced technical support to customers post-sale, addressing complex issues while fostering strong client relationships. Your responsibilities include troubleshooting, conducting root cause analysis, collaborating with cross-functional teams, and ensuring rapid resolution of technical challenges. You will also create technical documentation and possibly engage in on-site critical issues support.

As a Sr Technical Support Engineer, you will support complex OT systems, ensuring reliability and optimal system performance. You will provide remote technical support, troubleshoot issues, and mentor junior staff, while building relationships with customers and responding to technical challenges efficiently.

As a Senior Technical Support Engineer at Palo Alto Networks, you will provide expert post-sales support to clients, troubleshooting complex technical issues related to cybersecurity. You will manage support cases, perform fault isolation, file bug reports, and create technical documentation. Additionally, you'll collaborate with multi-functional teams while ensuring customer satisfaction in high-pressure situations.

The Senior Technical Support Engineer will provide post-sales technical support, including troubleshooting, configurations, and methodologies to enhance customer experience. Responsibilities include handling support cases, diagnosing complex technical issues, and collaborating with multiple teams to ensure timely resolutions and continuous improvement of product support.

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, triage customer issues, communicate via multiple channels, manage bug reporting, and maintain high customer satisfaction. They will collaborate with various teams, document support interactions, and assist in customer onboarding while staying updated on product features.

The Senior Technical Support Engineer at Mattermost will provide exceptional technical support to US Federal and Government customers, manage support tickets, troubleshoot issues, and collaborate with development teams to resolve bugs. Responsibilities include maintaining documentation, training new customers, and ensuring high customer satisfaction.

The Senior Technical Support Engineer is responsible for providing top-notch technical support for Apollo's OSS and SaaS products, managing customer support tickets, collaborating with engineering teams, and maintaining technical documentation. The role involves troubleshooting Kubernetes clusters, AWS, and GCP environments, as well as streamlining support processes while ensuring customer satisfaction.

The Senior Technical Support Engineer will provide exceptional support for customers, troubleshoot technical issues, analyze data flow within Longview Tax software, and collaborate with teams to enhance product quality and opportunities. The role involves leading calls with customers, documenting processes, and managing critical after-hours issues.

The Sr. Technical Support Engineer at Avnet provides crucial technical guidance and support, focusing on deploying and maintaining solutions for key medical customers. Responsibilities include developing custom manufacturing BOMs, analyzing design data for feasibility, resolving technical issues, documenting processes, training staff, and managing Engineering Change Orders.

The Sr. Technical Support Engineer at NICE CXone is responsible for managing high-impact technical cases for large enterprise customers. The role involves providing advanced technical support, developing relationships with key customer contacts, facilitating internal collaboration for issue resolution, and acting as a subject matter expert in specific product areas. Additionally, the engineer will engage with customers during the implementation phase to provide proactive technical consultation.

As a Senior Technical Support Engineer at Palo Alto Networks, you'll provide post-sales technical support, manage support cases, diagnose technical issues, and collaborate with multi-functional teams to enhance customer satisfaction and cybersecurity.

The Senior Technical Support Engineer provides technical guidance to customers via various communication channels, troubleshooting issues, educating end-users, and documenting solutions for escalated problems while mastering new products.

The Senior Technical Support Engineer will provide exceptional technical support to the Executive Leadership Team, solve complex IT issues, manage device onboarding, oversee security assessments, and collaborate with IT teams to optimize processes, driving innovation and enhancing employee experience.

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.

As a Systems Support Engineer, you will provide advanced technical support, manage incidents, assist with hardware and software setups, and conduct user training. Responsibilities include system maintenance, documentation, and collaboration with IT teams to resolve issues and enhance infrastructure.

As a Senior Technical Support Engineer at Russell Investments, you will provide end-user support for desktop computers and technology, resolving various technical issues. Responsibilities include monitoring desktop performance, assisting with onboarding, maintaining documentation, and advising users on best practices for hardware and software.

As a Technology Support Engineer for JPMorgan Chase, you will ensure operational stability and performance of production application flows in the Payments Technology Team. Your responsibilities include troubleshooting service interruptions, maintaining systems, monitoring production environments, and collaborating with partner teams to enhance service delivery standards and resolve issues proactively.