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Top Senior Technical Support Engineer Jobs

292+ Job Results
2 Days Ago
Orlando, FL, USA
Remote
Hybrid
26,000 Employees
3-5 Years of Experience
26,000 Employees
3-5 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Technical Support Engineer resolves technical issues for customers related to the ServiceNow platform, using various communication methods. They troubleshoot problems, explain solutions, and collaborate with other teams as needed while striving to ensure a positive customer experience.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+63 More
4 Days Ago
Orlando, FL, USA
Remote
Hybrid
26,000 Employees
5-7 Years of Experience
26,000 Employees
5-7 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Technical Support Engineer at ServiceNow provides crucial technical support to customers, resolving issues related to the ServiceNow platform. Responsibilities include troubleshooting, answering customer inquiries, utilizing diagnostic tools, and collaborating with other teams as needed. The role emphasizes customer experience and problem-solving to enhance operational success.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+63 More
11 Days Ago
San Diego, CA, USA
Remote
Hybrid
26,000 Employees
109K-186K Annually
5-7 Years of Experience
26,000 Employees
109K-186K Annually
5-7 Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Technical Support Engineer focuses on managing and resolving complex performance issues for the ServiceNow platform. This customer-facing role requires excellent troubleshooting skills, experience with relational databases, scripting languages, and advanced Unix/Linux knowledge. The engineer will mentor junior team members and work flexible hours to ensure client satisfaction.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+63 More
9 Days Ago
Boston, MA, USA
Remote
400 Employees
7+ Years of Experience
400 Employees
7+ Years of Experience
Cloud • Information Technology
The Senior Technical Support Engineer at Wasabi will integrate applications with Wasabi Cloud Storage, analyze root causes of technical issues, collaborate with engineers, and provide technical leadership in resolving complex problems. You'll ensure seamless customer success by supporting mission-critical systems in the cloud storage domain.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+25 More
17 Days Ago
Boston, MA, USA
Hybrid
1,200 Employees
94K-174K Annually
5-7 Years of Experience
1,200 Employees
94K-174K Annually
5-7 Years of Experience
Fintech • Payments • Software
The Senior Technical Support Engineer II resolves customer support requests related to payment issues, assists with application functionality, manages internal training materials, drafts SQL reports, and oversees data management tasks, ensuring effective service delivery to clients.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+44 More
7 Hours Ago
Plano, TX, USA
15,289 Employees
94K-152K Annually
1-3 Years of Experience
15,289 Employees
94K-152K Annually
1-3 Years of Experience
Cybersecurity
As a Sr. Technical Support Engineer at Palo Alto Networks, you will provide post-sales technical support to customers, troubleshoot complex technical issues, and contribute to product improvements through fault isolation and root cause analysis.
4 Days Ago
Chandler, AZ, USA
11,000 Employees
5-7 Years of Experience
11,000 Employees
5-7 Years of Experience
Hardware • Internet of Things • Logistics • Software
The Sr. Technical Support Engineer at Avnet provides crucial technical guidance and support, focusing on deploying and maintaining solutions for key medical customers. Responsibilities include developing custom manufacturing BOMs, analyzing design data for feasibility, resolving technical issues, documenting processes, training staff, and managing Engineering Change Orders.
Top Benefits:
401-K
Adoption Assistance
Company Outings
+14 More
3 Days Ago
Atlanta, GA, USA
Remote
165 Employees
88K-110K Annually
5-7 Years of Experience
165 Employees
88K-110K Annually
5-7 Years of Experience
Software
As a Senior Technical Support Engineer, you will provide top-tier technical support to US Federal and Government customers, manage support tickets via Zendesk, triage issues, communicate with customers, document bugs, and collaborate with teams to resolve issues while maintaining high levels of customer satisfaction.
Top Benefits:
401-K
Dental Insurance
Health Insurance
+3 More

Featured Jobs

3 Days Ago
Alexandria, VA, USA
Remote
165 Employees
88K-110K Annually
5-7 Years of Experience
165 Employees
88K-110K Annually
5-7 Years of Experience
Software
The Senior Technical Support Engineer at Mattermost will provide exceptional support to US Federal and Government customers, managing tickets effectively, debugging issues, documenting interaction insights, and collaborating with teams to maintain high service standards. This role involves on-call support and ensuring customer satisfaction while developing a deep understanding of Mattermost products.
Top Benefits:
401-K
Dental Insurance
Health Insurance
+3 More
5 Days Ago
Sandy, UT, USA
10,130 Employees
5-7 Years of Experience
10,130 Employees
5-7 Years of Experience
Cloud • Software • Analytics
The Sr. Technical Support Engineer at NICE CXone is responsible for managing high-impact technical cases for large enterprise customers. The role involves providing advanced technical support, developing relationships with key customer contacts, facilitating internal collaboration for issue resolution, and acting as a subject matter expert in specific product areas. Additionally, the engineer will engage with customers during the implementation phase to provide proactive technical consultation.
3 Days Ago
Michigan, USA
7,347 Employees
5-7 Years of Experience
7,347 Employees
5-7 Years of Experience
Information Technology • Internet of Things • Software • Virtual Reality
The Senior Technical Support Engineer provides exceptional customer support through case management and technical troubleshooting. This role involves advocating for customer needs, developing solutions for complex issues, and collaborating with various teams. Responsibilities include managing escalated customer issues, contributing to knowledge documentation, and participating in continuous training and improvement.
10 Days Ago
Broomfield, CO, USA
38,985 Employees
71K-113K Annually
5-7 Years of Experience
38,985 Employees
71K-113K Annually
5-7 Years of Experience
Semiconductor
The Senior Technical Support Engineer will resolve complex customer technical issues related to VMware virtualization technologies, support the team and operations, and engage with customers and engineering teams to enhance service quality. Responsibilities include troubleshooting, training, and potentially visiting customer sites.
8 Days Ago
Boston, MA, USA
Remote
114 Employees
5-7 Years of Experience
114 Employees
5-7 Years of Experience
Information Technology • Software
As a Senior Technical Support Engineer, you will work closely with customers to troubleshoot and resolve issues related to the Ditto platform. You will advocate for customer needs, provide technical support, collaborate with engineering for problem resolution, and create knowledge base articles, ensuring high customer satisfaction and 24x7 coverage.
12 Days Ago
Santa Clara, CA, USA
15,289 Employees
94K-152K Annually
1-3 Years of Experience
15,289 Employees
94K-152K Annually
1-3 Years of Experience
Cybersecurity
The Sr. Technical Support Engineer will provide post-sales technical support, troubleshoot complex issues, and ensure timely resolution of customer concerns. The role involves collaborating with multi-functional teams, producing technical documentation, and delivering high-quality customer experiences under pressure.
12 Days Ago
Washington, DC, USA
Remote
165 Employees
88K-110K Annually
5-7 Years of Experience
165 Employees
88K-110K Annually
5-7 Years of Experience
Software
The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.
Top Benefits:
401-K
Dental Insurance
Health Insurance
+3 More
17 Days Ago
Medina, OH, USA
2,466 Employees
1-3 Years of Experience
2,466 Employees
1-3 Years of Experience
Software • Energy
As a Sr Technical Support Engineer at AspenTech, you will provide ongoing support for complex OT systems, ensuring reliability and optimal performance for customers. Responsibilities include troubleshooting technical issues, providing mentoring to junior staff, and maintaining excellent customer relationships through effective communication and support.
An Hour Ago
Allen, TX, USA
Hybrid
21,000 Employees
3-5 Years of Experience
21,000 Employees
3-5 Years of Experience
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Technical Support Engineer at Motorola Solutions is responsible for providing 24/7 technical support for the WAVE Platform, ensuring uptime and availability of critical services. Responsibilities include monitoring system performance, troubleshooting cross-platform issues, handling customer inquiries, and documenting knowledge for continuous improvement. Candidates should have strong communication skills and experience in DevOps, support, or product deployment.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+43 More
5 Days Ago
MN, USA
Remote
22,000 Employees
98K-165K Annually
3-5 Years of Experience
22,000 Employees
98K-165K Annually
3-5 Years of Experience
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales support, managing technical issues, and guiding customers on best practices with Palo Alto Networks products. Responsibilities include troubleshooting, collaborating with engineering teams, and participating in a weekend on-call rotation.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
5 Days Ago
NE, USA
Remote
22,000 Employees
98K-165K Annually
3-5 Years of Experience
22,000 Employees
98K-165K Annually
3-5 Years of Experience
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales technical support, managing support cases, conducting fault isolation, and collaborating with customers. Responsibilities include troubleshooting technical issues, guiding best practices, and supporting process automation efforts in a collaborative environment.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
5 Days Ago
OH, USA
Remote
22,000 Employees
98K-165K Annually
3-5 Years of Experience
22,000 Employees
98K-165K Annually
3-5 Years of Experience
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer offers post-sales support to customers, managing technical issues, conducting fault isolation, and providing best practice guidance. They collaborate with engineering teams and participate in support duties, including on-call responsibilities, while developing process efficiencies.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
5 Days Ago
OR, USA
Remote
22,000 Employees
98K-165K Annually
3-5 Years of Experience
22,000 Employees
98K-165K Annually
3-5 Years of Experience
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides technical support for Palo Alto Networks products, manages support cases, conducts fault isolation and root cause analysis, interprets technical documentation, and collaborates with customers to resolve complex technical issues while participating in a weekend on-call rotation.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
5 Days Ago
NJ, USA
Remote
22,000 Employees
98K-165K Annually
3-5 Years of Experience
22,000 Employees
98K-165K Annually
3-5 Years of Experience
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer will provide post-sales technical support to customers, manage support cases, conduct fault isolation and root cause analysis, and collaborate with engineering teams to enhance product operability. Responsibilities also include providing troubleshooting guidance, and supporting process automation in a 24/7 environment.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
5 Days Ago
WI, USA
Remote
22,000 Employees
98K-165K Annually
3-5 Years of Experience
22,000 Employees
98K-165K Annually
3-5 Years of Experience
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales technical support, guiding implementations and resolving issues for customers using Palo Alto Networks products. Responsibilities include managing support cases, conducting fault isolation, collaborating with engineering teams, and contributing to process improvements. Skills in troubleshooting diverse applications, network technologies, and familiarity with cloud technologies are essential.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
5 Days Ago
IL, USA
Remote
22,000 Employees
98K-165K Annually
3-5 Years of Experience
22,000 Employees
98K-165K Annually
3-5 Years of Experience
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer provides post-sales technical support, managing cases, conducting fault isolation, and collaborating with customers to resolve complex issues. Responsibilities include providing guidance on best practices, troubleshooting, and participating in process automation efforts.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
5 Days Ago
IA, USA
Remote
22,000 Employees
98K-165K Annually
3-5 Years of Experience
22,000 Employees
98K-165K Annually
3-5 Years of Experience
Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
The Palo Alto Technical Support Engineer will provide post-sales support, manage technical issues, offer best practice guidance, review documentation, and collaborate with engineering and sales teams. They will analyze problems, support customers, and assist in process automation while participating in a weekend on-call rotation.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+34 More
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