Top Support Engineer Jobs

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify and escalate to Tier-II, liaise with Tier-II, document issues, and create support knowledgebase content.

Provide escalated technical support for complex hardware, software, and networked systems. Troubleshoot, diagnose, repair, and debug issues unresolved by first-line support. Communicate status to customers and internal teams, document findings, analyze logs, and report bugs to engineering. May assist with installations and upgrades.

Provide Level-2 desktop and laptop support, troubleshoot hardware/software, maintain images and configurations, resolve LAN/VPN connectivity, coordinate OEM repairs, ship replacement parts, and escalate complex issues while meeting SLAs and supporting end users (including remote VPN users).

Provide Level-2 support for desktops, laptops and peripherals: troubleshoot hardware/software, LAN/VPN and AD issues; create and maintain images; coordinate vendor repairs; perform installs, maintenance, moves/changes, and remote support while meeting SLAs and documenting procedures.

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot networking, OS, hardware, and malware issues; document solutions; deliver technical training; communicate status to customers, sales, and management; work after hours for critical incidents.

Provide Level-1 desktop/laptop/peripheral support including troubleshooting, imaging, hardware repairs, part returns, software installation/configuration, Active Directory administration, phone and remote VPN support, escalation to higher teams, and occasional on-call and travel duties to meet SLAs and customer satisfaction.

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Systems Support Engineer, you will interface with customers to troubleshoot issues, manage ticket escalations, perform repairs in the field, and collaborate with sales and engineering for product improvement.