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The bull market is coming home
The Role
Provide in-person desktop and end-user support at Dallas HQ, administer Microsoft identity and 365 services, manage endpoints with Intune/SCCM/Jamf, automate tasks via PowerShell and Graph API, enforce security standards, document processes, and escalate issues per ITIL.
Summary Generated by Built In
IT End User Services & Desktop Support Engineer
Overview
The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting.
Responsibilities
- Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.
- Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems.
- Managing endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment.
- Supporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job).
- Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency.
- Documenting and refining support processes to improve service quality and reduce recurring issues.
- Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency.
Required Skills
- Bachelor’s degree required; Computer Science, Information Systems, or related field preferred.
- 2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.
- Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365.
- Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes.
- Hands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar).
- Strong communication skills with proven ability to support users onsite.
- Ability to lift and move IT equipment up to 50 lbs.
Beneficial Skills
- Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS).
- Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar).
- Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar).
- Knowledge of software packaging, scripted installations, and deployments.
- Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery.
- Chocolatey Software Packages
- Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent).
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or related field
- 2+ years of IT support experience in enterprise environments
- Strong knowledge of Windows OS and hardware
- Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365
- Proficiency with PowerShell and Microsoft Graph API for orchestration and automation
- Familiarity with code versioning and change control processes
- Hands-on experience with endpoint management platforms (Intune, SCCM, Jamf)
- Experience with ITSM platforms (Jira Service Management or similar)
- Strong onsite communication and customer service skills
- Ability to lift and move IT equipment up to 50 lbs
- Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS)
- Scripting and automation beyond core requirements (Python, Ansible, Terraform)
- Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams)
- Knowledge of software packaging, scripted installations, and deployments
- Experience running technology product initiatives and full project delivery
- Familiarity with Chocolatey software packages
- Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent)
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The Company
What We Do
The Texas Stock Exchange (TXSE) aims to revitalize competition for issuers, establish the premier venue for listings, and create a world-class trading platform for all market participants. TXSE Group Inc is the parent company of the Texas Stock Exchange LLC. TXSE is headquartered in Dallas and plans to serve U.S.-based and international issuers, investors, and market participants. TXSE will offer both primary, dual, and ETP listings. With an initial capital raise of $161 million, TXSE is the most well-capitalized exchange to ever file a Form 1 with the U.S. Securities and Exchange Commission. TXSE is on track to receive SEC approval later this year and to begin trading in early 2026, with listings by the end of the same year.
