Top Technical Support Jobs

Primary contact for mid/large business clients using Spectrum's data, voice, video and managed services. Troubleshoot WAN/LAN, fiber, voice and corporate hardware/software; document issues, coordinate fixes with internal/external teams, track escalations, and maintain client records to uphold service standards.

Lead technical support teams for incident management and operational stability. Design and maintain CI/CD pipelines, administer Kubernetes (EKS), manage AWS infrastructure, implement observability with Splunk/Dynatrace, automate workflows using AI/agentic tools, and oversee 24x7 production support and problem management.

Provides technical support for Flywire’s SFS, eStore, and TPI products by managing tickets, troubleshooting web applications, researching issues with command-line tools, and meeting SLA requirements. Communicates solutions to clients, bridges escalations with engineering teams, maintains AI and knowledge repositories, and uses Claude and other AI tools to automate investigations, documentation, bug reports, and client communications.

Provides technical support for Flywire’s financial services and eStore products across the U.S. and Canada. Responsibilities include managing tickets within SLAs, troubleshooting web applications using MySQL, regex, command-line tools, and protocols, communicating solutions to clients, escalating issues to engineering, and maintaining AI-assisted knowledge repositories. The role also uses Claude, Gemini, and related tools to automate workflows, investigate issues, draft communications, and improve operational efficiency.

Owns the end-to-end technical support function for a B2B SaaS platform, including triage, troubleshooting, root-cause analysis, customer communication, knowledge-base development, self-service enablement, SLA definition, proactive monitoring, and product feedback. The role builds tiered support programs, documents resolutions, partners with engineering and product teams, and uses issue data to reduce recurring customer problems.

Provide technical support to Cloudflare customers through chat, email, and phone. Troubleshoot Internet, networking, and application performance issues with senior engineers; manage support tickets; test releases; report bugs; update documentation and AI conversational workflows; and provide product feedback. The role requires expertise in Internet protocols, Linux command-line tools, web servers, scripting, and related networking technologies.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Provides pre- and post-sales technical support for cross-domain security products. Responsibilities include requirements capture, architecture recommendations, CDS implementation, customer training, technical documentation, remote and on-site assistance, and collaboration with sales, testing, and development teams. The role interprets NCDSMO Raise-the-Bar requirements, supports government and contractor customers, and applies critical thinking to identify technical security needs. Hybrid work and domestic and international travel are required.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Provides technical support for customers using KPA software, products, and services. Responsibilities include troubleshooting issues, documenting and prioritizing tickets, escalating complex problems, reviewing ticket quality, communicating recurring issues, supporting product releases, and guiding customers through resolution. The role requires strong computer knowledge, Windows and MacOS familiarity, customer service skills, multitasking, organization, and clear communication across phone, chat, and email.

Provide technical support for GovCloud customers integrating, deploying, and maintaining CrowdStrike services. Own troubleshooting from issue intake through resolution or escalation, identify root causes, document bugs, manage escalations, and create knowledge-base documentation. The role requires troubleshooting Windows, Unix, networks, containers, cloud platforms, infrastructure tools, and REST APIs, while delivering strong customer communication and process improvements in a fast-paced technical environment.

Provide advanced multichannel technical support to enterprise restaurant clients. Troubleshoot hardware, payment transactions, API integrations, menu configurations, networks, and third-party systems. Manage case queues, prioritize urgent issues, communicate with restaurant staff and corporate IT stakeholders, de-escalate difficult situations, and own cases through resolution. Collaborate with Customer Success, Engineering, Onboarding, and Product while documenting solutions and supporting less experienced teammates.

Serve as the senior escalation point for complex technical support issues, diagnosing root causes through diagnostic tools and codebase investigation. Coordinate with Engineering, R&D, and Product to resolve bugs and recurring customer problems. Mentor support engineers, manage customer escalations, communicate with technical and senior stakeholders, improve support processes and tooling, and help achieve quality, response-time, and resolution KPIs.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Troubleshoot customer technical support cases, reproduce issues in a lab spanning Windows, Linux, macOS, VMware, Active Directory, AWS, and Azure, and document resolutions clearly. Manage high-volume caseloads, follow up on open cases, meet SLAs, maintain documentation in Confluence, Jira, and Salesforce, and eventually support severity-one and enterprise customers. The role requires strong networking, systems administration, virtualization, cloud, SQL, communication, and organizational skills.

Own customer technical inquiries from initial question through resolution, troubleshooting SaaS and mobile product issues, integrations, configurations, and best practices. Serve as a product expert, drive adoption, collaborate with Customer Success, Account Management, Product, and Engineering, and identify opportunities to improve customer satisfaction. Document solutions, share knowledge, and contribute to support process improvements while managing high inquiry volumes and escalations.

Provides technical customer support for a SaaS platform by resolving product, integration, configuration, and troubleshooting inquiries. Owns complex cases end-to-end, guides best practices, supports product adoption, collaborates with Customer Success, Account Management, Product, and Engineering teams, and contributes to process improvement and knowledge sharing.

Provides end-to-end technical support for SaaS customers, resolving product, integration, configuration, and troubleshooting issues. Acts as a product expert, guides best practices, drives adoption, manages escalations, and communicates technical concepts clearly. Collaborates with Customer Success, Account Management, Product, and Engineering teams while documenting knowledge and improving support processes.

Provides end-to-end technical support for SaaS customers by diagnosing product, integration, configuration, and troubleshooting issues. Acts as a product expert, answers questions, recommends best practices, supports adoption, manages escalations, and collaborates with Customer Success, Account Management, Product, and Engineering. Documents knowledge, improves support processes, and communicates complex technical concepts clearly while managing high inquiry volumes.

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate users, run health checks, create documentation, participate in demos and calls, and escalate complex issues while working in a hybrid office schedule.