Top Technical Support Jobs

The Palo Alto Technical Support Engineer provides post-sales technical support, guiding implementations and resolving issues for customers using Palo Alto Networks products. Responsibilities include managing support cases, conducting fault isolation, collaborating with engineering teams, and contributing to process improvements. Skills in troubleshooting diverse applications, network technologies, and familiarity with cloud technologies are essential.

As a Palo Alto Technical Support Engineer, you will provide technical support and best practice guidance for customers, manage support cases, conduct troubleshooting, and assist in increasing product operability. You will collaborate with cross-functional teams, offer input on new service offerings, and ensure effective communication of complex technical issues.

As a Technical Support Engineer at Datadog, you will engage with customers through various channels to resolve technical issues and educate them on the platform. You'll reproduce technical problems, lead product demos, and contribute to product discussions based on client interactions while working from a Datadog office.

As a Technical Support Engineer at Datadog, you will engage with customers to resolve technical support requests, reproduce issues, conduct demos, and provide feedback to internal product teams. You will become a certified demo specialist and work collaboratively in a hybrid office setting.

As a Technical Support Engineer 2 at Datadog, you'll engage with customers to address technical issues through multi-channel support, reproduce issues, lead product demos, and collaborate with internal teams based on client feedback.

The Technical Support Specialist will provide technical service and support for game development including console teams, manage internal/external requests, maintain PCs, and assist with network services and inventory documentation.

The Sr. Manager, Integrations & Technical Support at ezCater is responsible for leading a team that supports and implements API integrations while collaborating with cross-functional teams. The role entails building processes for technical support, managing relationships with partners, and providing strategic consultations. The manager will also ensure that the team meets implementation milestones and continues to improve operations.

The Senior Technical Support Agent is responsible for interpreting, evaluating, and resolving incoming technical requests from customers via various channels. The role involves supporting network connectivity and various software applications, as well as analyzing inquiries to determine resolutions or escalations. The agent must document customer requests, interact effectively with customers, and provide input for knowledgebase updates and procedure improvements.

The Technical Support Supervisor oversees the Tier 2 Support team, ensuring quality service and performance accountability. Responsibilities include managing team resources, fostering collaboration with internal teams, handling escalations, and improving support processes. The role emphasizes mentoring team members and maintaining high-quality delivery while actively participating in recruitment and onboarding initiatives.

As a Technical Support Specialist, you will handle support requests through multiple channels, educate clients on product use, document technical issues, and assist in product enhancements, all while contributing to customer satisfaction and team KPIs.

The IT Technical Support role involves assisting with the maintenance of technology equipment at Aulani Resort, ensuring effective operation of communication systems, Point of Sale systems, and various guest technologies. Responsibilities include problem identification, troubleshooting, and coordinating technical support efforts to resolve issues effectively.

The Associate Technical Support Engineer provides remote technical support for MiPACS customers, troubleshooting issues related to SQL queries, network configurations, and product setups. Responsibilities include assisting with QA testing, maintaining customer records, and ensuring adherence to DICOM standards and healthcare IT best practices while collaborating with other teams.

The Associate Technical Support Engineer provides remote technical support to MiPACS customers, troubleshooting issues related to SQL queries, PowerShell scripts, and medical imaging. Responsibilities include assisting customers with product setup, conducting QA testing, maintaining CRM records, and collaborating with teams for project handoffs.

Provide post-sales technical support for Palo Alto Networks products, manage cases from ticketing to resolution, conduct troubleshooting, provide configurations, and assist customers with best practices. Collaborate with internal teams and participate in on-call rotations as needed.

The Palo Alto Technical Support Engineer will provide technical support to customers and partners, manage support cases, conduct fault isolation, and offer troubleshooting guidance. They will collaborate with engineering teams and work on process automation, while also participating in on-call support.

The role involves providing technical support and problem resolution for customers and partners focused on Palo Alto Networks Cortex. Responsibilities include managing support cases, conducting fault isolation, and providing troubleshooting and best practice configurations. The engineer will also collaborate with various teams and participate in after-hours support as needed.

The Palo Alto Technical Support Engineer will provide technical support, manage support cases, conduct fault isolation, and offer best practice guidance for customers using Palo Alto Networks products. Responsibilities include troubleshooting software issues, collaborating across teams, and maintaining process automation.