Top Technical Support Jobs

Resolve technical cases by providing customer support for ServiceNow software. Troubleshoot technical issues, communicate effectively, and collaborate with teams to resolve complex problems. Provide input for process and product improvements based on customer interactions.

As a Technical Support Engineer at Carbon Robotics, you will be the first point of contact for customer communications, troubleshoot and resolve equipment issues, support field engineers and sales personnel, and contribute to documentation. Ideal candidates should have 2+ years of customer-facing service, proficiency in managing customer communications, and hands-on technical troubleshooting skills in a Linux environment.

The Manager, Technical Support at Kustomer is responsible for managing and mentoring the Technical Support team to meet the rapid growth of the platform. The role involves setting objectives, evaluating progress, instilling a high-performance culture, and ensuring customer satisfaction through effective problem resolution and teamwork.

Senior Manager in Technical Support Management with extensive experience in managing Support KPIs, Team Management, Operations Management, and Change Management. Responsible for overseeing critical Technical Support Metrics, driving customer escalations to resolution, evaluating processes for improvement, and leading by example to maintain a customer-focused culture.

ForeFlight is seeking a Technical Support Specialist to provide accurate and friendly support to customers worldwide. Responsibilities include analyzing customer reports, investigating complex subjects, resolving support cases, documenting technical information, and collaborating with team members.

As a Technical Support Engineer 2 at Datadog, you will engage with customers to identify and resolve technical support requests. You will also reproduce technical issues and become a specialist in Datadog's products. This role requires experience in multi-channel technical support, knowledge of Zendesk, Jira, and Confluence, and programming experience.

The Technical Support Engineer 2 at Datadog provides technical support to customers via multiple channels, resolves technical issues, and educates clients on the platform. They engage with customers to identify and resolve technical support requests, reproduce technical issues, and lead product demos. The role requires experience in multi-channel technical support, familiarity with software like Zendesk and Jira, technical troubleshooting and programming skills, and a basic knowledge of Linux. The position is based in Boston and offers a salary range of $70,000 to $95,000 per year.

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will solve technical issues and advise customers on our platform. Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management, and creating knowledge base articles.

As a Technical Support Specialist, you will oversee the delivery of a world-class support experience for Aircall's customers, handle escalated technical and functional questions, collaborate with various teams, and proactively monitor support metrics.

The Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues related to Performance and instance availability. This role involves mentoring junior team members, troubleshooting technical issues, and working with high-value customer administrators and developers. Strong technical and interpersonal skills are essential for success in this customer-facing position. The job may require working outside normal business hours as needed.

Seeking a Technical Support Associate to provide customer-oriented end user support for PC and mobile device users, both in-person and remotely. Responsibilities include setup/configuration assistance, issue resolution, IT project participation, and technical training. Qualifications include a Bachelor's degree, 2-4 years of relevant technical support experience, certifications, and strong customer service skills.

As a Technical Support Specialist at Adyen, you will operate as the first interface with Adyen’s merchants globally, providing support on the Adyen platform and APIs. You will be responsible for the merchants’ full lifecycle, act as an internal product advocate, and advise merchants on best practices for implementation. Strong problem-solving skills, technical knowledge, and customer service experience are essential for this role.

Engage with customers to resolve technical support requests, reproduce technical issues, lead demos, and provide product feedback. Work in a hybrid office environment.

The Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues related to Performance and instance availability. This role requires strong technical skills in Java, scripting languages, relational databases, Unix/Linux, web applications stack, and performance tuning. It also involves working with high-value customers and developers, providing quality customer service, and being able to work outside normal business hours.

Founding member of the technical support team in EMEA, providing technical support, troubleshooting, and guidance to customers on utilizing the platform. Collaborating with customer success managers and sales for full rollouts and upsell opportunities. Sharing knowledge through mentorship and collaboration. Offering competitive base salary, benefits, and equity.

The Staff Technical Support Engineer at ServiceNow is responsible for providing excellent customer support experiences, resolving technical cases, mentoring junior team members, and providing input for process and product improvements. The role requires strong customer-facing technical support expertise and the ability to troubleshoot and resolve issues effectively.

Lead a team of Technical Support Specialists and oversee the daily operations of a digital signage network, providing top-tier customer service in a collaborative and innovative environment.