Top Technical Support Jobs

Leads a global Technical Support team serving Adyen merchants. Responsibilities include coaching and developing support engineers, handling technical escalations, establishing processes, defining objectives and key results, tracking performance, aligning global support practices, and presenting outcomes to senior leadership. The role collaborates with Operations, Engineering, Product, Account Management, and Sales while providing high-quality support for Adyen’s platform and APIs.

Maintains materials, products, and processes for regulatory and contractual compliance in Boeing’s Flight Simulations Labs. Stages materials, verifies conformance, resolves defects and discrepancies, and maintains tracking data in engineering systems. The role requires collaboration, customer service, and onsite work, along with property, logistics, or material-management experience. A U.S. Secret Clearance must be obtained after starting, and U.S. citizenship and export-control eligibility are required.

Own and resolve customer technical support cases across FloQast’s accounting platform and integrations. Troubleshoot software issues, perform backend configurations, data transformations, migrations, and account-data updates. Use logs, session replay, developer tools, and internal systems to diagnose problems across L1–L3 cases. Build product expertise, document solutions, collaborate cross-functionally, support special projects, and contribute to product feedback and knowledge-base content.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Provides senior technical support for enterprise authentication and authorization platforms, including identity solutions, workforce sign-on, federation, and cloud identity providers. Owns complex integration incidents, performs root-cause analysis, writes diagnostic code, reviews integrations, and develops durable fixes. Partners with engineering customers on secure designs, documents runbooks, supports releases, mentors engineers, and improves operational stability. Leads responsible adoption of AI-assisted engineering tools while enforcing validation, security, and compliance standards.

Provides technical product support and sales assistance to bicycle riders through phone and email. Manages consumer-direct orders, delivers accurate product information, meets channel KPIs, identifies information gaps, and provides feedback on SRAM products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with customer support and office software.

Provide technical product support and sales assistance to bicycle riders through phone and email. Manage consumer-direct orders, deliver accurate product information, meet channel KPIs, identify information gaps, and provide feedback on products and website content. The role requires strong customer service, communication, writing, problem-solving, bicycle mechanical knowledge, and the ability to work independently in a virtual team.

Provides technical product support and sales assistance to bicycle riders through phone and email. Responsibilities include answering product questions, managing direct-to-consumer orders, meeting channel KPIs, identifying information gaps, and sharing feedback on products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with relevant customer service and office software.

Provides technical product support and sales assistance to bicycle riders through phone and email. Responsibilities include answering product questions, managing direct-to-consumer orders, meeting channel KPIs, identifying information gaps, and providing feedback on products and website content. The role requires strong bicycle mechanical knowledge, customer service, communication, writing, problem-solving, and independent work skills.

Support and maintain large-scale bare-metal GPU infrastructure across data centers. Diagnose customer issues and incidents, analyze logs across firmware, drivers, and hardware, coordinate data center interventions, troubleshoot networking, and participate in on-call operations. The role also develops automation, documentation, troubleshooting processes, and reliability improvements while collaborating with customers and engineering teams supporting HPC and AI workloads.

Leads a technical support engineering team responsible for bare-metal and physical compute infrastructure. Oversees incident response, escalations, hardware diagnostics and replacement, client communications, support workflows, staffing, and operational metrics. Builds scalable infrastructure support processes, partners with engineering and product teams, and develops team members supporting GPU-intensive environments and 24/7 operations.

Provide technical support for Flywire’s Student Financial Services, eStore, and TPI products across the U.S. and Canada. Manage tickets within SLA requirements, troubleshoot web applications using research and command-line tools, communicate solutions to customers, and collaborate with product and engineering teams on escalations and enhancements. Maintain AI repositories and knowledge bases while using Claude, Gemini, and related tools to automate investigations, documentation, maintenance, and client communications.

Provides 24x7 technical support to executives and assistants by diagnosing, repairing, installing, and maintaining hardware, software, networks, and multimedia equipment. Supports Windows, macOS, mobile devices, virtual desktops, Office 365, and enterprise applications through desk-side, phone, email, and remote channels. Responsibilities include asset management, documentation, escalation, vendor coordination, disaster recovery participation, project support, executive travel assistance, and occasional weekend or on-call coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide timely technical support through email, live chat, and forums. Triage bugs and feature requests, meet customer response SLAs, troubleshoot issues with engineering and product teams, identify documentation improvements, and build expertise in the Weights & Biases product. Participate in a 24/7 weekend on-call rotation while using Python and machine learning tools to assist customers.

Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications. Build AI-powered troubleshooting tools and automation, convert recurring problems into reusable workflows, experiment with Generative AI, and share engineering practices across Technical Support. Requires strong programming, REST API, cloud, distributed systems, troubleshooting, and customer communication skills.

Lead the transformation of Payments Production Management into a mature SRE organization. Build and manage a centralized program function, establish governance and operating standards, develop a transformation roadmap, and coordinate cross-functional execution across engineering, operations, risk, and product teams. Track reliability metrics, improve incident and change management, reduce toil, expand automation, and deliver executive reporting. Lead AI-assisted production operations practices with human validation, security awareness, and auditability.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides on-site technical support for semiconductor customer applications, including product specification, solution configuration, troubleshooting, repair, and escalation of complex electro-mechanical equipment and software issues. Partners with sales, field services, and customer tool-design engineers to develop opportunities, support installations, and resolve technical challenges. Maintains opportunity logs, prepares monthly reports, provides training, and supports customers across North America, Asia Pacific, and India.

Provides high-volume technical support to university students through phone, email, live chat, and social media. Troubleshoots online classroom access, browsers, and e-learning applications; documents resolutions; meets call center and first-contact resolution metrics; escalates complex or recurring issues; and provides clear, patient guidance in a structured virtual environment. Requires schedule flexibility, strong communication, multitasking, problem-solving, and customer service skills.

Provides remote technical support for Absorb LMS clients through phone, chat, email, and desktop sharing. Responsibilities include troubleshooting, investigating root causes, documenting issues, managing response expectations, researching solutions, and communicating clearly with clients and internal teams. The role requires strong customer service, technical problem-solving, time management, and the ability to explain technical concepts simply.

Leads deployment and ongoing technical support for Direct-to-Store Delivery technology solutions. Manages implementation schedules, SLAs, technical issue resolution, integrations, documentation, customer satisfaction, and continuous improvement. Coaches support teams, coordinates with product and operations groups, oversees user acceptance testing and machine learning data integrity, and partners with customers to improve solution adoption, performance, and retention. Requires technical expertise across RFID, IoT, APIs, databases, and Linux environments, plus up to 30% travel.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Leads an onsite manufacturing team supporting antenna development, integration, assembly, testing, and production. Improves yield, cycle time, defect trends, and standardized processes using performance data. Manages technician staffing, assignments, coaching, and performance. Oversees technical support for antenna hardware, electronics, radomes, wings, assemblies, and machine shop operations while coordinating with engineering, testing, quality, and supply chain teams.

Provides white-glove technical support to executives and VIP users across endpoints, Microsoft 365, collaboration platforms, identity systems, and conference-room AV. Manages device provisioning, access, security compliance, incidents, assets, and escalations while supporting the New Jersey office. Builds trusted executive relationships, delivers onsite and remote assistance, supports high-visibility events, and improves support processes, documentation, and tooling. Requires occasional after-hours availability and support during executive travel.