Top Technical Support Jobs

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate users, run health checks, create documentation, participate in demos and calls, and escalate complex issues while working in a hybrid office schedule.

Provide intermediate-to-advanced technical support for treasury and e-commerce applications on the Wells Fargo Vantage platform. Troubleshoot browser, OS, networking, and transaction issues; resolve or escalate incidents; monitor production trends; liaise with product and technology teams; and deliver a positive client experience measured by user surveys.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Provide phone, chat, and ticket-based technical support to Waystar clients—troubleshoot issues, use internal systems to research solutions, document interactions, and continually learn product features to maximize client success and satisfaction.

Serve as primary technical contact for mid/large business clients, troubleshoot and document incidents across fiber, Ethernet, WAN/LAN, voice/VoIP, WiFi and managed services, coordinate fixes with internal teams, manage escalations, and maintain accurate client records and updates during service-impacting events.

Primary contact for mid/large business clients using Spectrum's data, voice, video and managed services. Troubleshoot WAN/LAN, fiber, voice and corporate hardware/software; document issues, coordinate fixes with internal/external teams, track escalations, and maintain client records to uphold service standards.

Serve as primary technical contact for mid/large business clients, troubleshoot and document issues across fiber, Ethernet, voice, VoIP, WAN/LAN, managed and security services, coordinate fixes with internal teams, manage escalations, and maintain client records.

Lead technical support teams for incident management and operational stability. Design and maintain CI/CD pipelines, administer Kubernetes (EKS), manage AWS infrastructure, implement observability with Splunk/Dynatrace, automate workflows using AI/agentic tools, and oversee 24x7 production support and problem management.

As a Customer Success Associate, you'll drive customer adoption and retention, manage accounts, collaborate internally, and focus on strategic relationships.

Provide frontline technical support to traders via phone, email, and chat. Diagnose and resolve hardware, OS, networking, connectivity, and platform issues across desktop, web, and mobile. Document tickets in Salesforce and JIRA, escalate complex problems to Engineering, test updates in staging, and help educate users on platform navigation and customization.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide hands-on technical support for FloQast integrations, owning L1–L3 cases, troubleshooting APIs and authentication, configuring customer environments, using tools like Postman and log/session replay, collaborating cross-functionally, contributing knowledge-base articles, and driving successful integration outcomes for customers.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Serve as a Tier 3 technical escalation lead: diagnose complex platform issues, produce RCAs, liaise with Engineering/Product, improve observability and tooling, mentor support staff, analyze ticket patterns, and drive systemic product fixes using SQL, scripting, and monitoring tools.

Provide Tier 1 technical product support for internal and external clients via ticketing, orders, phone, and email. Troubleshoot escalations, monitor/fulfill orders and tickets, coordinate team communications and meetings, and ensure timely, high-quality deliverables while maintaining exceptional customer service and documentation.

Provide pre- and post-sales technical support for BAE Systems CDS products, interpret NCDSMO RTB requirements, create implementation documentation, and deliver on-site and remote customer assistance while collaborating with sales, development, and testing teams.

Lead and grow an infrastructure support team to maintain and optimize physical data center and GPU-based compute environments. Own incident and escalation management, improve support processes, manage ticket workflows and 24/7 shift logistics, and collaborate with product and engineering to ensure reliable hardware delivery and client communication.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.

Provide technical support for Flywire's SFS, eStore, and TPI products: manage tickets, troubleshoot web and command-line issues, research root causes, escalate to engineering, communicate with clients, and maintain/automate TSE knowledge and workflows using AI tools.

Provide technical support and troubleshooting for Flywire SaaS products (SFS, eStore, TPI). Manage tickets to SLA, research issues via web and command-line tools, communicate solutions to customers, escalate to engineering, and maintain AI-driven knowledge repositories and automations to streamline workflows.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.