Top Support Engineer Jobs

Senior MicroStrategy developer responsible for developing and supporting reports, documents and dashboards, analyzing systems, designing reporting strategy, working with IT and business users, managing offshore developers, and responding to production issues during off-peak hours and weekends.

Develop, debug, tune, and maintain high-volume .NET web applications (ASP.NET, MVC, WebForms, WCF) using MS SQL and Entity Framework. Participate in design and architecture reviews, SDLC/project lifecycle activities, production support, performance optimization, and stakeholder communication within Financial Services.

Develop, debug, optimize, and support high-volume .NET web applications. Participate in design and architecture reviews, SDLC and maintenance activities, and communicate with business stakeholders in a global delivery environment. Work involves production support, performance tuning, and using tools like VS2010+, TFS, and MS SQL.

Design, develop, test, deploy, debug and optimize high-volume .NET web applications using MS SQL, ASP.NET (WebForms), MVC, WCF, Entity Framework and JavaScript. Participate in SDLC, architecture reviews, performance tuning, and work with stakeholders in Financial Services within a global delivery model.

Senior MicroStrategy developer supporting BI/DW operations: design and implement reporting strategy, build reports/documents/dashboards, provide production support, troubleshoot issues, work with business and IT teams, and coordinate with offshore developers.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Design, develop, test, and mature Portable Life Support System hardware for Axiom EVA spacesuits. Own CAD modeling, analysis, fabrication, assembly, on-orbit demonstration, supplier reviews, manufacturing support, and project communication across the product lifecycle.

Develop and port Board Support Packages (bootloader and Linux kernel) for PowerPC/ARM, implement/modify device drivers, perform board bring-ups, hardware validation and debugging, create benchmarking utilities, run unit and integration tests, and develop multi-threaded user-space applications.

The role involves the administration and maintenance of a classified Azure environment, software management, system health monitoring, and supporting both Windows and Linux infrastructure.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Desktop Support Engineer will build, customize, and maintain Windows desktop images, manage updates, and troubleshoot issues while ensuring compliance with security standards.

Provide Level 2 technical support for hardware, software, and network issues; diagnose and resolve escalated problems; document tickets; assist with installations, configurations, upgrades; collaborate with IT teams and maintain infrastructure.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Serve as first point of contact for platform issues: triage incidents, classify impact/severity, attempt resolution, maintain ticket hygiene, track SLAs, escalate ownership, update knowledge base, and communicate incidents. Support reporting, WFM, and QM applications, monitor integrations and system health, and assist with user management, scheduling, recordings, and media troubleshooting.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.

Design, develop, and deliver environmental and thermal control systems for an artificial-gravity space station. Perform systems engineering, fluid analyses, manufacturing iteration, testing, and lead design reviews. Manage project timelines from concept through production, launch, and on-orbit operation while ensuring manufacturability, reliability, and interdisciplinary integration with avionics, software, and mission operations.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

As a Software Engineer - L3 Support, you will resolve complex Ubuntu-related issues, collaborate with teams, and participate in upstream communities to drive bug fixes and improvements.

Provide Level-2 technical support for Globus software users and research IT staff, diagnose complex multi-system issues across networking, auth, storage, and applications, escalate with full context, test releases, author documentation, and develop support policies and procedures to improve ticketing and issue resolution workflows.

Provide onsite IT support for onboarding and ongoing operations: image, configure, deploy, ship, and track laptops, mobile devices, and peripherals; manage asset inventory, telecom billing, badge access, conference AV, and structured cabling; coordinate hardware procurement and vendor relationships; assist with account provisioning, Group Policy administration, MFA, and archived data requests; work closely with remote IT teams to ensure timely deployments and a smooth employee onboarding experience.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

The AI-Native Technical Support Engineer will handle customer support for NavPro, using AI tools to resolve issues, document incidents, and improve support workflows. Responsibilities include diagnosing technical issues, escalating to engineering when necessary, and maintaining a knowledge base.

Provide GIS development, DevOps, and application support for enterprise geospatial platforms: build and maintain web GIS tools, scripts, APIs, ETL/data migrations, services, testing, documentation, and user support for federal programs.