Top Support Engineer Jobs

Provide instrumentation and controls plant support: troubleshoot systems, issue engineering changes, support outages, liaise with Operations/Maintenance, implement corrective actions, and maintain qualifications.

Support Anti-Tamper efforts by reviewing plans, developing databases, and collaborating with senior experts to enhance program protection in defense technologies.

As a Desktop Support Engineer, you'll support internal teams by resolving technical issues, onboarding new hires, managing device lifecycles, and improving support processes.

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.

Support cybersecurity engineering and authorization activities for Army CPE IEW&S systems. Review RMF packages in eMASS/Xacta, manage A&A documentation and APMS portfolio tracking, advise PMs on cybersecurity strategy and ATO/IATO/IATT/ATC processes, lead vulnerability management and POA&M review, develop training and templates, and coordinate cybersecurity policy and exceptions across stakeholders.

Lead design, development, and maintenance of custom websites and web applications. Produce front-end and back-end functionality, manage server operations, integrate analytics and marketing tools, support SharePoint/CMS graphics, ensure DoD/Army cybersecurity and accessibility compliance, create technical documentation, and provide digital media and graphics backup support.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

Own deployment, tuning, and operations of a containerized workspace streaming platform on Kubernetes: build and maintain container and VM images, manage clusters and cloud resources, run networking and ingress (TLS/cert-manager), build CI/CD for image and chart deployments, monitor and troubleshoot platform health, and partner with Security/IT for identity, logging, and compliance integration.

Provide technical support for Beckhoff IO and EtherCAT products: troubleshoot control systems, support TwinCAT features, diagnose EtherCAT/EDP hardware and embedded software issues, document cases, perform on-site and remote support, create knowledgebase articles, and assist with training and demos. Requires use of engineering tools and escalation of complex issues.

Provide technical support for a B2B SaaS product: manage support queue across channels, assist Success Architects on customer calls, triage and debug issues with engineering, contribute product feedback and documentation, participate in incident response, and help improve customer operations and processes.

Provide break-fix and premium technical support for Splunk Observability Cloud customers. Troubleshoot issues, reproduce problems, file bug reports, escalate to engineering, and collaborate with Customer Success. Communicate clearly with customers via phone/Webex, contribute to knowledge content, and develop expertise in cloud, Kubernetes, REST APIs and development languages.

The System Engineer Support Principal designs, develops, and tests FPGA systems, translates requirements into hardware architectures, and collaborates on complex solutions, ensuring design closure and mitigating risks.

The Global Product Support Engineer IV resolves complex escalations for Sculpta systems, collaborates with multiple teams, and leads root cause analyses to enhance system reliability and customer satisfaction.

Develop and document procedures to maintain and install products, conduct failure analysis, and train customer engineers on new products.

The Global Product Support Engineer III will develop service procedures, partner with engineering and quality teams, conduct failure analysis, and train engineers on new products. Responsibilities include creating technical documentation and participating in new product final tests.

The Network Engineer will support DARPA by managing DCO capabilities, troubleshoot networks, and deploy sensor platforms in various environments.

The role involves providing Level 1 technical support for customers, focusing on troubleshooting network-related issues, issue triage, and ensuring excellent customer service.

The Technical Support Engineer manages customer queries, maintains relationships, and assists with Luminance’s AI technology, ensuring seamless support.

The PLSS Mechanical Engineer will develop and mature spaceflight hardware for EVA Spacesuits, managing projects from design to on-orbit operations.

The Technical Support Engineer will handle a high volume of customer support tickets, ensuring fast resolution while maintaining professional communication. Duties include documenting escalations, improving efficiency, and identifying recurring issues. The role requires a strong work ethic, resilience, and teamwork in a fast-paced environment.

Lead design and delivery of large-scale ML and AI systems for Airbnb Community Support products. Develop and productionize LLM-based solutions (fine-tuning, RAG/search, evaluation automation, feedback learning, guardrails), collaborate cross-functionally with product and design, and shape early-stage AI initiatives through to production to improve customer support experiences.

The Staff GenAI Backend Engineer leads engineering for intelligent routing systems, collaborates with teams to enhance customer support, and maintains architectural integrity in a high-availability environment.