Company Description
Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities.
Job Summary
IPConfigure, Inc. is searching for a Software Technical Engineer Intern to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.
Duties/Responsibilities
- Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
- Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
- Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.
- Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
- Identify and report both software bugs and customer suggestions.
Additional Responsibilities
- Build servers that customers have ordered and install required software.
- Cycle new cameras through the lab for testing.
- Install network switches and run cables.
- Visit customer sites and troubleshoot issues if remote access is not available.
- Limited travel may be required to support company events.
Required Skills/Abilities
- Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
- Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
- Networking background.
- Experience with Linux OR Windows system administration.
- Debugging, troubleshooting skills are required.
- Strong problem solving skills are essential.
- Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
- Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures.
- All associates will perform duties as requested by management.
Education
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
Bonus Experience
- Helpdesk experience.
- Cloud or hosted infrastructure experience.
- Ability to write scripts for automation.
- Experience with RESTful Web APIs.
IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
Skills Required
- Excellent written and spoken English skills
- Self-motivated, target oriented, able to work independently and in a team
- Networking background
- Experience with Linux OR Windows system administration
- Debugging and troubleshooting skills
- Strong problem solving skills
- Experience with Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, Electrical Engineering, or related field
- Helpdesk experience
- Cloud or hosted infrastructure experience
- Ability to write scripts for automation
- Experience with RESTful Web APIs
IPConfigure Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IPConfigure Inc. and has not been reviewed or approved by IPConfigure Inc..
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Leave & Time Off Breadth — Time off is positioned as unusually generous, including 24 days of PTO, 10 holidays, and a month-long sabbatical every third year. Limited-duration remote work flexibility and small lifestyle perks like provided breakfast further add to perceived total rewards.
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Healthcare Strength — Core coverage is described as comprehensive, spanning medical, dental, and vision along with life and short- and long-term disability insurance. Access to both FSA and HSA options broadens how healthcare costs can be managed.
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Retirement Support — Retirement support includes a 401(k) with an employer match up to 4%. The offering is framed as solid or market-aligned for a smaller tech company, even if not positioned as best-in-class.
IPConfigure Inc. Insights
What We Do
IPConfigure is a video surveillance solutions company offering products that support single to multi-site configurations locally or via the cloud. Based on open standards, Orchid offers a full featured web-browser user interface and an open API for 3rd party integrations.
