Top Support Engineer Jobs

Lead the Physical Security thread for the Sentinel ICBM program, acting as subject-matter expert and delegated authority. Define and allocate requirements, produce architecture and interfaces, develop CONOPS and verification plans, conduct trade studies and performance analysis, mentor staff, coordinate integration and testing, and brief stakeholders throughout development, production, and deployment.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

Act as primary technical liaison for customers and internal teams to support production drilling software: troubleshoot, reproduce and root-cause defects, drive resolutions, validate releases, influence test automation, participate in UAT, and advocate product improvements to improve reliability and customer experience.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide on-premises and cloud systems support for Linux and Windows servers, workstations, Hyper-V clusters, networks, and development toolchains. Perform backups/recovery, troubleshooting, user provisioning, inventory audits, documentation, and participate in rotating 24/7 on-call support while coordinating upgrades and collaborating with internal and client teams.

Lead automation engineering support for PLC/SCADA systems (DeltaV, Rockwell, third-party) in the Foundry Lab/Admin building. Provide technical leadership, integrate analytical systems to DCS/PI, manage recipe setup/versioning/backup, support commissioning and vendor integration, ensure GMP-compliant validation and change control, and mentor junior engineers.

The Technical Support Engineer manages customer queries, maintains relationships, and assists with Luminance’s AI technology, ensuring seamless support.

The Technical Support Engineer will handle a high volume of customer support tickets, ensuring fast resolution while maintaining professional communication. Duties include documenting escalations, improving efficiency, and identifying recurring issues. The role requires a strong work ethic, resilience, and teamwork in a fast-paced environment.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Design, develop, test, deploy, and support web and other applications across the full software lifecycle using C#, .NET, JavaScript, and SQL. Collaborate with business analysts and cross-functional teams to gather requirements, size projects, ensure security, performance, scalability, and SOX compliance, and troubleshoot and optimize existing systems.

Provide technical leadership for startup, commissioning, troubleshooting, and lifecycle support of Aerzen blowers, compressors, controls and related systems. Interface with sales, service, customers and engineering to resolve complex issues, perform root cause analysis, develop engineering solutions, author technical documentation, and deliver on-site/remote training. Use CRM/ERP and engineering tools to track interactions and drive product improvements while ensuring safety and compliance.

Designs, develops, maintains, and troubleshoots software systems and infrastructure with emphasis on automation, CI/CD, testing, and operational monitoring. Builds automation tools and scripts, supports deployments, mentors engineers, and follows Agile/SAFe practices.

Deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 end-user and device support (Windows, Mac, mobile), participate in on-call rotation, lead IT projects, coordinate client IT operations, and engage with stakeholders for strategy and implementation.

Lead and guide a support engineering team to deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 support, manage desktop and network infrastructure (Windows and Mac), coordinate client IT operations, participate in on-call rotation, and support client initiatives both remotely and on-premises.

Provide regional field and customer technical support for semiconductor metrology systems: diagnose, repair, install, upgrade, and train. Collect and analyze system performance and reliability data, manage escalations, support beta/new product introduction, create technical documentation, and coordinate service activities with field teams, engineering, and operations to maximize tool uptime and customer satisfaction.

Responsible for developing automated solutions, improving customer success processes, providing technical support, and training team members on automation tools.

Provide Tier II support and escalation for MSP clients: troubleshoot servers, desktops, networks, virtualization, backups, and security; maintain documentation; perform proactive monitoring and after-hours on-call support; advise clients and resolve complex technical issues.

The role involves building AI systems to enhance technical support operations by automating workflows and providing analytical insights to improve customer experience.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

Manage and prioritize support tickets from casino operators; diagnose application, system, and data issues via logs, database queries, and code tracing; implement fixes or escalate with clear findings; coordinate with engineering on patches; build and maintain a knowledge base and documentation; communicate status and resolutions to customers.

Provide timely remote and on-site technical support for STARLIMS, owning tickets end-to-end, troubleshooting application and database issues, collaborating with engineering and stakeholders, recommending system improvements, and contributing to global support knowledge and process enhancements.