Top Support Engineer Jobs

This role focuses on improving manufacturing capabilities through control system design, troubleshooting, and process improvement initiatives.

As a Technical Support Engineer, you'll ensure system performance, handle support requests, troubleshoot issues with Python and SQL, and collaborate with teams to improve robotic solutions.

Contribute across the software lifecycle: develop, build/release, support and troubleshoot systems; implement CI/CD and GitHub migrations; create Helm packaging and Kubernetes deployments; containerize apps; set up monitoring with Prometheus/Grafana; and collaborate with Infrastructure & Security.

Provide phone and web technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configs and packet captures, reproduce issues in lab, recommend fixes, escalate cases, and educate customers until case closure.

Provide phone and web technical support for Fortinet switching and wireless products. Troubleshoot WiFi, LTE, TCP/IP, routing, and security features; analyze configs, packet traces, and network data; reproduce issues in lab, recommend corrective actions, escalate and manage cases, and educate customers until case closure.

Provide web and phone technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configurations and packet traces, recommend fixes, reproduce issues in lab, escalate and manage cases, and educate customers on networking and security topics until case closure.

Design, build, and maintain full‑stack services and tooling that power Stripe's global support operations. Expand live channel integrations (voice/messaging) including Greater China platforms, debug production issues, collaborate cross‑functionally, and improve engineering standards and processes.

Design, develop, and document automated and component test equipment (ATE/CTE) and test software to validate spacecraft electronic hardware. Create requirements, test plans, instrument scripts/drivers, perform lab integration, debug hardware/software, support certification, and lead junior engineers to meet cost, schedule, and technical goals.

Support government analytics for integrated combat and weapons systems using MATLAB or Python. Analyze test data, develop automation scripts, produce technical reports and visualizations, collaborate with multidisciplinary teams, and improve data analysis workflows under government direction.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat. Troubleshoot and resolve issues, manage cases in CRM, meet SLA/KPI targets, collaborate with internal teams, and maintain high customer satisfaction. Support spans Windows, networking, mobile OS and SaaS environments.

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat; troubleshoot issues, manage CRM cases, meet SLAs/KPIs, collaborate with internal teams, and maintain high CSAT.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Provide technical and billing support for cloud and SaaS platforms, troubleshoot webserver and database issues, manage incidents and events, triage and escalate to engineering or vendors, document cases, and drive operational improvements while delivering excellent customer service.

This role involves troubleshooting network issues in EX/QFX switching, mentoring team members, coordinating with engineering, and managing escalations.

Provide advanced technical support for AVEVA Unified Supply Chain software to oil and gas customers, troubleshoot complex modelling problems, coordinate investigations across teams, deliver training and materials, and liaise with Sales, R&D, Services and Project Management to resolve customer queries efficiently.

Design, develop, and support the Data Warehouse and reporting systems. Build and optimize SSRS reports, Power BI dashboards, and SQL ETL/queries. Ensure data accuracy, maintain documentation, and mentor team members while collaborating with business units to translate requirements into scalable data solutions.

Provide advanced technical expertise for diagnosis, troubleshooting, and performance review of diesel engines and auxiliary systems fleet-wide. Act as technical escalation for shipboard teams, develop SOPs and technical work instructions, specify and verify vendor work, support condition-based maintenance, lead technical projects, and ensure compliance with safety, quality, and environmental policies to improve reliability and reduce downtime.

Provide advanced technical expertise for diesel engines and auxiliary systems: troubleshoot shipboard issues, support planned/unplanned maintenance, develop SOPs and work instructions, define vendor scopes and quality criteria, lead technical projects, and support condition-based maintenance to improve fleet reliability and reduce downtime.

Provide world-class technical support for Qualys security applications in a FedRAMP environment. Troubleshoot networking, OS, and security issues via phone/email/Teams, collaborate with Development and QA, and resolve customer incidents for SaaS product modules.

Provide installation, commissioning, maintenance, evaluation, and remote/onsite user support for customer equipment and systems. Prioritize and schedule technical tasks, improve internal tools/processes, adhere to regulations, and may manage subcontractors and monitor deliveries.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

Provide Tier 2 technical support and advocacy for enterprise SaaS customers: troubleshoot integrations, REST APIs, workflows, authentication, certificates, and performance; query databases with SQL; write Jinja2 automation; collaborate with Engineering/SRE and CSMs; document resolutions and update customers during incident response.

Provide technical support for application/system elements, participate in design and development, estimate features, plan migrations from legacy tools, implement unit and system testing with secure coding, troubleshoot and enhance features, document processes, report status to stakeholders, and train or mentor junior team members.

Provide advanced technical and operational support for mission-critical power systems (UPS, batteries, STS) via remote troubleshooting, escalation coordination, commissioning and onsite support. Reinforce procedural compliance, coach field teams, document escalations, recommend parts, and coordinate with engineering and leadership during high-risk service events. Support travel, after-hours response, and contribute to training and operational readiness.