Top Tech Support Jobs in Atlanta, GA

The Senior Technical Support Specialist will become an Iterable product expert, deliver top-tier customer service, maintain strong relationships with customers, and facilitate successful business outcomes. Responsibilities include answering inquiries, writing support documentation, escalating complex issues, and leading projects to improve technical processes while collaborating with multiple internal teams.

The Technical Support Specialist will provide exceptional user support by analyzing and troubleshooting complex technical issues related to messaging APIs. Key responsibilities include creating documentation, optimizing processes, collaborating with product teams, and enhancing user experiences through data-driven improvements.

The Technical Support Specialist II resolves client issues related to software, hardware, and applications through skilled problem analysis and judgement while supporting multiple environments. They consult with clients for technical expertise, diagnose problems, document actions taken, coach team members, and manage escalations. Continuous learning on healthcare solutions is also part of their role.

As a Technical Support Representative, you'll assist customers with technical inquiries via phone, email, and chat. You'll document issues, work with the Engineering team to resolve problems, and learn Agiloft's software product to provide tailored solutions to clients' needs.

As a Tier 1 Customer Support Representative, the primary responsibility is to provide excellent technical support to customers via voice and email, while managing ticket queues and meeting established performance metrics. Escalate more complex issues as necessary and maintain attention to customer pain points and experiences.

As a Technical Support Specialist at Via, you'll provide exceptional support to partners using Via's technology to improve transportation. You'll resolve operational issues, collaborate with teams across the organization, and build strong relationships with partners, ensuring they fully benefit from the service provided.

As an Enterprise Technical Support Specialist, you'll serve as a technical expert for enterprise customers, providing troubleshooting support, guiding them through issues, and collaborating with teams to enhance customer experience. You will document interactions in Salesforce and contribute to improving the knowledge base while educating customers on features and best practices.

As a Senior Technical Support Specialist II, you will assist customers from Fortune 1000 companies and R1 Universities by troubleshooting complex technical issues and coordinating with internal teams. You'll need to demonstrate strong technical proficiency, manage inquiries through phone and email, and collaborate with product and engineering teams to resolve technical problems. Your role includes ensuring high customer satisfaction and addressing bugs effectively while maintaining expert product knowledge.