Top Customer Success Jobs in Atlanta, GA

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, build segment-specific playbooks, orchestrate cross-functional execution, enable expansion, and develop the CSM leadership team.

Manage a portfolio of B2B customers to drive adoption, retention, and measurable value from RapidScale solutions. Develop success plans, monitor health and usage, conduct business reviews, coordinate cross-functional teams to resolve issues, support renewals and identify expansion opportunities, and contribute to process improvements and customer experience initiatives.

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.

Deliver technical training for customers and employees, design training materials, assess needs, and contribute to continuous improvement in training methodology.

Manage a book of enterprise/mid-market customers as primary post-sale contact to drive adoption, retention, renewals, and expansion. Lead onboarding, configure solutions to meet compliance/insurance requirements, conduct business reviews, forecast account health, and coordinate cross-functional resources to resolve issues and improve CS processes.

The Customer Success Specialist guides clients through onboarding, provides technical setup support, ensures successful self-touring implementation, and leads training programs while maintaining strong client relationships.

Manage a portfolio of customers to drive CLM (Evisort) adoption and value realization. Design success plans, lead strategic engagements, use usage data to measure outcomes, collaborate cross-functionally, deliver executive briefings, and scale repeatable Specialized CS motions to improve retention and advocacy.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Manage end-to-end lifecycle for top enterprise accounts: drive adoption, retention, health, governance, executive relationships, renewals, and strategic growth. Act as trusted consultant, lead escalations, run executive reviews, track metrics in CRM, and partner with sales and product teams to deliver customer outcomes and identify expansion opportunities.

Manage a portfolio of mid-market logistics customers to drive onboarding, product adoption, retention, renewals, and expansion. Own implementation, training, QBRs, executive reporting, and cross-functional issue resolution. Serve as customer advocate and partner with Sales, Product, Engineering, Support, and Data. Periodic travel for meetings and conferences.

Serve as primary client contact from implementation through production, managing tickets, data refreshes, system updates, and SLAs. Provide analytical support, translate healthcare data into actionable insights, coordinate with US and offshore engineering teams, drive adoption and client outcomes, and ensure data quality, security, and client satisfaction.

Manage and grow a book of clients across the customer lifecycle by driving software adoption, onboarding, best practices, renewals and proposal responses, resolving issues promptly, and collaborating cross-functionally. Occasional overnight travel required.

Serve as a technical Customer Success Engineer for US enterprise accounts: drive adoption, retention, and growth; build/configure demos and integrations; share code snippets; run workshops, QBRs, and discovery; partner with Sales, Product, Engineering, and Support; identify risks and expansion opportunities; act as customer advocate.

Serve as primary Client Success contact for Tier 4 public safety agencies, drive digital engagement and adoption, monitor account health, execute renewal and expansion strategies, coordinate cross-functional operational tasks, and maintain CRM records to support retention and risk mitigation.

Serve as strategic partner for a portfolio of clients from onboarding through adoption and renewal. Build relationships, drive product engagement, define health metrics, manage renewals and expansions, run business reviews and account plans, translate data into success stories, and collaborate cross-functionally to ensure customers achieve business outcomes.

Serve as the single point of customer accountability for Signature deliverables, drive adoption and value realization, manage renewals and expansions, advise technical and business stakeholders, monitor technical health and risks, use AI tools for routine tasks and monitoring, and coordinate with Sales, Engineering, and Product to ensure customer success.

Own retention for at-risk dental customers by building relationships, executing success plans, driving product adoption, coordinating cross-functional support, documenting feedback, and tracking retention metrics to reduce churn and identify expansion opportunities.

Lead strategy and execution of user affinity group engagement across the UpToDate portfolio. Build and run scalable programs (advisory forums, webinars, networking), gather customer insights, track engagement metrics, and represent clinician voices in product development. Build executive- and clinician-level relationships, facilitate cross-functional collaboration, and lead complex projects to increase adoption, advocacy, and product value.

Senior individual contributor managing strategic health system accounts to drive adoption, value realization, and executive-level partnerships across the UpToDate portfolio. Develops and executes success and account plans, leads executive engagement, drives cross-functional coordination, identifies expansion opportunities, and mentors Customer Success team members. Measures outcomes, mitigates risks, and advocates customer needs to Product, Sales, and Clinical teams.

Serve as a strategic advisor to public sector customers using Appian to transform processes. Build roadmaps, drive adoption, mitigate risks, expand platform footprint, and deliver measurable business outcomes through stakeholder engagement, technical guidance, and collaboration across internal and external teams.

Serve as primary contact for assigned satellite services customers, coordinating onboarding, quoting, contracting, implementation, renewals, and service changes. Maintain customer communication, track implementations, coordinate cross-functional teams, manage account data in Salesforce, identify growth opportunities, and deliver exceptional customer experience while continuously learning SageNet products and processes.

Manage a portfolio of customers to drive adoption, retention, and value realization of RapidScale solutions. Develop success plans, monitor health and utilization, conduct QBRs, coordinate cross-functional resources, support renewals and identify expansion opportunities, and follow Customer Success playbooks while escalating and resolving issues.

Manage strategic relationships with automotive dealership stakeholders to drive product adoption, retention, and growth. Conduct QBRs, training, success planning, monitor account health, identify upsell opportunities, and collaborate cross-functionally to improve CSM playbooks and customer outcomes.

Lead strategic customer success for nonprofit/NGO Marketing & Commerce customers on Salesforce. Serve as single point of accountability for Signature deliverables, drive adoption of Marketing Cloud features, manage technical and executive stakeholders, identify risk and expansion opportunities, conduct quarterly reviews, use AI agents for efficiency, and coordinate cross-functional responses to major incidents to protect revenue and ensure renewals.

The Customer Success Manager will oversee onboarding, relationship management, issue resolution, and process building for SMB dental practices, driving satisfaction and retention.