Top Customer Success Jobs in Atlanta, GA

Leads CRM Customer Success for a $3M–$4M client portfolio, owning client relationships, account strategy, P&L performance, contract fulfillment, revenue growth, and profitability. Develops strategic marketing partnerships, supports new business, mentors Client Success Managers, and improves team performance and operational efficiency. The role requires managing complex enterprise and multinational accounts, communicating with senior stakeholders, and working hybrid in Atlanta.

Leads and develops a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, expansion, and executive engagement. Establishes success practices, monitors portfolio health, manages escalations, and coordinates across Sales, Delivery, Operations, Consulting, Support, and Engineering. Uses customer data to improve processes, scalability, and customer experience.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. Contributes to Customer Success playbooks and process improvements while mentoring team members and supporting scalable engagement models.

Owns the customer success operating engine, including journey mapping, playbooks, automation, self-service, surveys, health scores, advocacy, customer communications, tooling, and KPI reporting. Partners cross-functionally to improve retention, adoption, customer experience, and team efficiency at scale across Wattch’s renewable energy SaaS portfolio.

Serves as the primary liaison for dealership partners, managing client programs, products, distribution, relationship growth, change management, launches, and incentive payments. Coordinates with internal teams to resolve claims, cancellations, and accounting issues while supporting client requests and product expansion. Requires strong communication, organization, problem-solving, attention to detail, Microsoft Office proficiency, and schedule flexibility.

Manage a portfolio of Stripe platform customers throughout the post-sale lifecycle. Drive account health, product adoption, retention, renewals, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account managers, operations, product, engineering, and support teams. Advocate for customer needs, lead technical and business conversations, and identify opportunities to increase customer value.

Owns customer success for a portfolio of strategic corporate lending clients, driving adoption, value realization, retention, renewal readiness, and expansion. Leads customer success plans, executive engagements, escalations, health monitoring, modernization and cloud adoption initiatives, change management, and post-go-live adoption. Partners with Sales, Product, Engineering, Support, and Professional Services to resolve issues, support migrations, identify risks, and deliver measurable customer outcomes across enterprise lending platforms.

Manage satellite services customer accounts from onboarding through renewals and growth. Coordinate quotes, contracts, purchase orders, implementations, service changes, and customer requests across Engineering, Operations, Finance, Service Delivery, and Support. Build customer relationships, resolve issues, maintain accurate Salesforce records, support retention, identify expansion opportunities, and ensure commitments are delivered accurately and on time.

Serves as the primary contact for an assigned portfolio of TriNet ASO clients, providing personalized support across payroll, taxes, HR, benefits, reporting, and platform services. Resolves inquiries, triages and escalates issues, recommends solutions, manages priorities, and supports customer retention and satisfaction. The role requires knowledge of payroll, compliance, HRIS, CRM, API functionality, and cross-functional operations.

Serves as the primary contact for an assigned portfolio of TriNet ASO clients, providing personalized support across payroll, taxes, platform issues, reporting, HR, and benefits administration. The role triages and resolves inquiries, recommends solutions, manages priorities, supports customer satisfaction and retention, and connects client needs to payroll and platform services. Requires strong communication, product knowledge, customer relationship management, and the ability to work independently.

Manage customer relationships for automotive dealership SaaS accounts, focusing on retention, expansion, and measurable business outcomes. Build success strategies, lead performance reviews and QBRs, provide training, monitor account health, address risks, and identify upsell opportunities. Collaborate with Sales, Onboarding, Product, and Support while advocating for dealer needs. The hybrid Atlanta role requires up to 10% travel for meetings, training, events, and dealership visits.

Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Own client relationships across a defined territory, serving as the primary liaison for healthcare organizations. Lead onboarding, adoption, utilization monitoring, business reviews, client health assessments, retention, renewals, expansion, and issue resolution. Use data and dashboards to identify risks, recommend workflow improvements, and increase satisfaction. Collaborate with Implementation, Sales, Product, Clinical, Marketing, and Partnerships teams while advocating for client needs and supporting pilots and product launches.

Own customer success for Salesforce Signature customers by coordinating deliverables, driving Service Cloud adoption, aligning technical and business goals, managing risks and incidents, monitoring usage and platform health, and supporting renewals and expansion. The role builds executive relationships, conducts enablement and quarterly reviews, develops success plans, identifies underutilized entitlements, and partners with Sales, Engineering, and Product. It also requires applying AI agents and prompt engineering to improve customer monitoring and planning.

Manage manufacturing customer accounts throughout adoption, engagement, ROI, and renewal. Build relationships with plant stakeholders, apply Poka to continuous improvement and TPM initiatives, conduct business reviews, analyze operational KPIs, resolve adoption issues, identify expansion opportunities, and collaborate with onboarding, support, product, and sales teams. Travel to customer sites up to 20% of the time.

Serve as the single point of accountability for Signature Success Plan customers in Education. Drive adoption of Sales and Service Cloud features, monitor technical health and usage metrics, advise executives, coordinate cross-functional responses to incidents, and use AI tools to automate and monitor success activities. Manage renewals, expansion, and deliverables while aligning technical and business priorities.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Manage complex MuleSoft enterprise customers as their strategic success partner. Drive platform adoption, API optimization, ROI realization, executive engagement, risk mitigation, renewals, and expansion. Identify new integration use cases, support architecture strategy, establish customer enablement centers, and represent customer needs across Product, Engineering, Services, and Sales.

Serve as the primary customer advocate for Signature Success Plan clients in Marketing & Commerce. Drive adoption, technical health, and ROI by aligning platform features with business goals, conducting quarterly reviews, managing incidents, building executive relationships, and leveraging AI agents and Salesforce product expertise to guide renewals and expansions.

Manages client onboarding, portal adoption, help desk cases, and ongoing relationships. Coordinates client requests across sales, laboratory operations, and study teams while ensuring timely communication and service delivery. Tracks KPIs, maintains Salesforce data integrity, analyzes client feedback, and recommends improvements. Troubleshoots technical issues and supports submission, proposal, complaint, and feedback inquiries.

Build trusted relationships with healthcare provider customers, align Brightree solutions to business goals, drive adoption and process improvement, monitor risks, lead business reviews, resolve complex issues, and support retention and expansion. The role requires HME or home infusion operations knowledge, software implementation experience, workflow analysis, medical billing understanding, and domestic travel of 20–30%.

Manages strategic healthcare customer relationships, helping providers improve Brightree adoption, operational workflows, efficiency, ROI, retention, and business outcomes. Partners with executive stakeholders, leads business reviews and working sessions, identifies risks and expansion opportunities, troubleshoots complex issues, and provides strategic recommendations. Requires HME or home infusion operations expertise, process improvement experience, Brightree experience, healthcare billing knowledge, and domestic travel up to 20–30%.

Manage a portfolio of complex enterprise healthcare customers, driving product adoption, measurable value realization, renewals, expansion, and retention. Build executive relationships, lead business reviews, monitor account health, resolve escalations, and develop recovery plans. Define success metrics, communicate ROI, maintain customer success plans in Planhat, and collaborate with Product, Support, and Sales. The role also contributes to process development and mentoring newer customer success employees.

Manage client relationships throughout the customer lifecycle, support software adoption and onboarding, provide best practices, resolve concerns, coordinate renewal quotations and proposals, share lessons learned, and manage a book of business. The role requires strong communication, organization, analytical problem-solving, customer service, and proficiency with Microsoft Office tools. Some overnight travel is required.

Own strategic customer success for complex, multi-org enterprise accounts. Develop success plans, coordinate resources, drive adoption and ROI, influence executive stakeholders, manage risks and escalations, and guide customers on Salesforce solutions, AI governance, automation, and data. The role also mentors colleagues and advocates for customer needs while integrating multiple products and processes to achieve business outcomes.