Top Customer Success Jobs in Atlanta, GA

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, build segment-specific playbooks, orchestrate cross-functional execution, enable expansion, and develop the CSM leadership team.

Deliver technical training for customers and employees, design training materials, assess needs, and contribute to continuous improvement in training methodology.

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

Early-career Customer Success role supporting retention and NPS by building trusted customer relationships, leading QBRs and success planning, monitoring health and product adoption, and partnering cross-functionally to resolve issues and support growth.

Lead regional enablement and operations for Services Customer Success to drive customer engagement, adoption, and retention. Partner with cross-functional teams to realize product value, identify expansion opportunities, translate technical capabilities into customer-facing solutions, develop scalable training and playbooks, track KPIs, and report product gaps. Support business case evaluation and program readiness to maximize customer lifetime value and drive renewals and advocacy.

Manage a portfolio of ~30-35 enterprise OneStream customers to drive adoption, retention, expansion, and renewals. Serve as primary customer advocate, run onboarding and business review cadences, mitigate risks, collaborate with sales and product/support teams, and mentor CSMs. Support regional metrics and up to 50% travel.

Lead and scale the client success organization across regions or product lines. Define strategy, KPIs, governance, and budgets; drive technology adoption and process transformation; influence executives and product/pricing; manage performance, training, and compliance to ensure client retention, growth, and operational excellence.

Manage a portfolio of public-sector Procurement SaaS customers to ensure value realization and retention. Build executive relationships, create success plans, run regular check-ins, monitor health metrics, analyze usage for expansion opportunities, coordinate cross-functional support, manage projects and surveys, and support webinars and community engagement to drive adoption and minimize churn.

Lead and scale the Customer Success organization to drive retention, expansion, and customer value. Build processes, KPIs, segmentation, and lifecycle programs; partner with Sales, Product, and Support; recruit and develop leaders; improve forecasting, customer health, and expansion outcomes to support rapid company growth.

Support Senior CSMs by providing white-glove service across hospital accounts, handling escalations, QBR prep, training, cross-sell support, reporting, and coordinating cross-functional handoffs to drive adoption, retention, and account growth.

Own a book of IDW customers to drive growth, engagement, retention and renewals. Act as primary customer contact, run demos/webinars/enrollment events, negotiate renewals, coordinate cross-functional teams, monitor program performance, resolve issues, and identify expansion opportunities.

Serve as primary contact for a portfolio of PEO clients, delivering payroll/platform/HR support, triaging and escalating issues, ensuring timely resolutions, driving customer satisfaction and retention, and leveraging internal resources to meet client needs.

Manage strategic relationships with automotive dealership stakeholders to drive product adoption, retention, and growth. Conduct QBRs, training, success planning, monitor account health, identify upsell opportunities, and collaborate cross-functionally to improve CSM playbooks and customer outcomes.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Lead strategic relationships with enterprise clients, ensuring satisfaction, commercial performance, product adoption, renewals, and cross-sell. Coordinate internal teams to deliver solutions, monitor performance metrics, provide insights, and represent client needs to influence product and service improvements. Travel for client meetings and events as needed.

Manage a book of enterprise/mid-market customers as primary post-sale contact to drive adoption, retention, renewals, and expansion. Lead onboarding, configure solutions to meet compliance/insurance requirements, conduct business reviews, forecast account health, and coordinate cross-functional resources to resolve issues and improve CS processes.

Manage customer lifecycle to drive adoption, retention, and expansion of QGenda products. Build executive relationships, coordinate with TAMs, Professional Services and Support, design enablement and expansion programs, monitor at-risk customers, lead escalations and business reviews, and track NPS/CSAT/churn and adoption KPIs to maximize customer value and revenue retention.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

Manage a portfolio of mid-market logistics customers to drive onboarding, product adoption, retention, renewals, and expansion. Own implementation, training, QBRs, executive reporting, and cross-functional issue resolution. Serve as customer advocate and partner with Sales, Product, Engineering, Support, and Data. Periodic travel for meetings and conferences.

Lead global strategic accounts customer success: define and own the playbook, build and coach a high-performing team, partner with Sales/Product/Support, act as escalation for enterprise clients, and use data-driven metrics to drive adoption, expansion, and retention.

Lead a regional Customer Success team to improve customer health, satisfaction, and financial outcomes. Drive data-driven decisions, streamline communications and processes, implement change management, train and develop staff, and collaborate with internal and external stakeholders to deliver a consistent, high-quality customer experience.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

Serve as strategic partner for a portfolio of clients from onboarding through adoption and renewal. Build relationships, drive product engagement, define health metrics, manage renewals and expansions, run business reviews and account plans, translate data into success stories, and collaborate cross-functionally to ensure customers achieve business outcomes.

Own retention for at-risk dental customers by building relationships, executing success plans, driving product adoption, coordinating cross-functional support, documenting feedback, and tracking retention metrics to reduce churn and identify expansion opportunities.