Top Customer Success Jobs in Atlanta, GA

Serve as a technical Customer Success Manager for mid-market B2B clients, advising on AI-led transformation, integrations, and strategic architecture. Drive adoption, run technical workshops, use product usage data to identify expansion opportunities, and represent customer needs to Product and Engineering.

Serve as a technical Customer Success Manager driving AI-led adoption and digital transformation for enterprise clients. Consult on AI and integrations, design scalable solutions, lead technical workshops, use product usage data to drive expansion, and represent customer needs to Product and Engineering.

Deliver technical training for customers and employees, design training materials, assess needs, and contribute to continuous improvement in training methodology.

Serve as a technical Customer Success lead driving AI-led transformation and product adoption. Consult on architecture, integrations, and change management; run technical workshops; use product usage data to drive expansion; represent customer technical needs to Product and Engineering; collaborate cross-functionally to enable scalable solutions and revenue growth.

Technical Customer Success Manager who consults with enterprise B2B clients to drive AI-led platform adoption and digital transformation. Responsibilities include architecting technical solutions, leading technical enablement and workshops, advising on integrations and APIs, using product usage data to drive expansion, and representing customer needs to Product and Engineering.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

Lead regional enablement and operations for Services Customer Success to drive customer engagement, adoption, and retention. Partner with cross-functional teams to realize product value, identify expansion opportunities, translate technical capabilities into customer-facing solutions, develop scalable training and playbooks, track KPIs, and report product gaps. Support business case evaluation and program readiness to maximize customer lifetime value and drive renewals and advocacy.

As a Client Success Specialist, you'll coordinate client launches, manage project scopes, and maintain account health while ensuring effective communication and relationship management.

Manage and coach a team of Customer Success Managers to drive adoption, renewals, and high Net Revenue Retention. Serve as escalation lead, conduct executive/business reviews, support account risk remediation, establish governance and best practices, report on team KPIs, handle HR responsibilities, and support CX and corporate initiatives.

Senior individual contributor responsible for driving ROI and adoption across complex multi-org Signature customers using Tableau and Salesforce. Lead strategic success plans, stakeholder engagement, risk mitigation, AI governance, and cross-functional resource mobilization to deliver measurable business value.

Own customer onboarding, adoption, health, renewals, and expansion for enterprise accounts. Drive measurable outcomes, conduct QBRs/EBRs, mitigate renewal risk, and relay customer feedback to product and sales teams to increase retention and expansion.

Lead and scale a team of Enterprise Customer Success Managers to drive retention, expansion, and renewals. Recruit, train, and coach CSMs, set strategy and metrics, support high-growth accounts, act as executive sponsor for key customers, and work cross-functionally to shape solutions.

The role involves advocating for customers, managing requirements, providing training, ensuring renewals, and gathering feedback, all while collaborating with cross-functional teams.

Serve as primary contact for a portfolio of PEO clients, delivering payroll, platform, reporting, HR and benefits support, triaging issues, ensuring satisfaction and retention, and leveraging specialist teams for escalations.

Serve as the single point of accountability for Signature Success Plan customers, driving adoption of Salesforce and Tableau, delivering strategic advisory, tracking usage metrics, conducting enablement and quarterly reviews, managing technical health and incidents, leveraging AI agents and prompt-engineering basics, escalating complex issues, and aligning deliverables to ensure renewal and expansion.

Serve as primary customer contact to drive adoption, satisfaction, retention, and expansion. Manage onboarding, health metrics, renewals, upsells, de-escalations, success plans, and voice-of-customer feedback while collaborating with sales, implementation, and product teams.

The Client Success Advisor manages client relationships, ensuring retention, expansion, and quality delivery while coordinating between teams and addressing client needs effectively.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Manage Tier 4 public safety accounts as primary client contact. Execute quarterly digital engagements, plan renewals 12–18 months ahead, process quotes and orders, identify early customer risk, and coordinate mitigation plans to drive retention and satisfaction.

Manage end-to-end client experience for large strategic insurance clients, driving retention, growth, onboarding, service stabilization, governance, reporting, change management, and cross-functional collaboration while serving as primary executive-level contact and resolving escalations.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

Manage a portfolio of mid-market logistics customers to drive onboarding, product adoption, retention, renewals, and expansion. Own implementation, training, QBRs, executive reporting, and cross-functional issue resolution. Serve as customer advocate and partner with Sales, Product, Engineering, Support, and Data. Periodic travel for meetings and conferences.

Lead global strategic accounts customer success: define and own the playbook, build and coach a high-performing team, partner with Sales/Product/Support, act as escalation for enterprise clients, and use data-driven metrics to drive adoption, expansion, and retention.

Serve as a strategic, technical customer success manager for public sector clients using Appian. Translate customer goals into roadmaps, drive adoption and self-sufficiency, mitigate risks, expand platform footprint, measure outcomes, and advise on process and technology improvements. Collaborate with internal teams, mentor colleagues, and communicate with technical and executive stakeholders to ensure long-term value and growth.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.