Top Customer Success Jobs in Atlanta, GA

Manages post-sales relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health, issue resolution, renewals, and expansion. Builds executive relationships, conducts business reviews, monitors performance metrics, coordinates cross-functional teams, mitigates churn, and identifies upsell and cross-sell opportunities in partnership with sales and solutions engineering.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. Contributes to Customer Success playbooks and process improvements while mentoring team members and supporting scalable engagement models.

Develop scalable Customer Success operating models, playbooks, workflows, training, and enablement resources. Translate strategy into practical tools and processes, support change management and adoption, research emerging trends such as AI, and collaborate with global cross-functional teams to improve customer outcomes. The role requires strong communication, analytical thinking, stakeholder influence, and familiarity with Customer Success technology and reporting platforms.

Manages strategic client relationships, satisfaction, retention, engagement, and product utilization. Partners with HR leaders, consultants, vendors, and internal teams to resolve complex issues, lead client meetings and strategy sessions, support renewals, analyze utilization trends, and recommend communication and engagement strategies. Serves as a strategic advisor while communicating client status and improvement opportunities to leadership.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and coordinating cross-functional teams to resolve issues. Support retention and expansion by demonstrating customer value, identifying risks and growth opportunities, and maintaining accurate engagement records. Contribute to Customer Success process improvement and help customers maximize the value of managed cloud and advisory services.

Manage client relationships throughout the customer lifecycle, support software adoption and onboarding, provide best practices, resolve concerns, coordinate renewal quotations and proposals, share lessons learned, and manage a book of business. The role requires strong communication, organization, analytical problem-solving, customer service, and proficiency with Microsoft Office tools. Some overnight travel is required.

Owns end-to-end client success for the Azara analytics platform, including onboarding, technical delivery, adoption, enablement, value realization, account health, and growth. Manages software deployments, testing, release plans, stakeholder communications, configuration, and support. Advises clients on platform capabilities, demonstrates ROI, drives usage expansion, captures feedback, and coordinates with product, engineering, implementation, and account teams.

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

Own strategic customer success for complex, multi-org enterprise accounts. Develop success plans, coordinate resources, drive adoption and ROI, influence executive stakeholders, manage risks and escalations, and guide customers on Salesforce solutions, AI governance, automation, and data. The role also mentors colleagues and advocates for customer needs while integrating multiple products and processes to achieve business outcomes.

Manage relationships with B2B SaaS customers in the public sector, helping them achieve desired outcomes and maximize product value. Develop customer success plans, lead regular meetings and check-ins, monitor customer health, address risks, and support retention. Analyze usage data to identify expansion opportunities, coordinate with sales, marketing, product, and other teams, and assist with surveys, webinars, and customer events.

Manage relationships with B2B SaaS procurement customers in the public sector. Develop customer success plans, lead regular meetings, monitor customer health and usage, mitigate churn, identify expansion opportunities, coordinate cross-functional support, and contribute to webinars and customer events.

Manage customer relationships throughout the QGenda lifecycle by driving product adoption, retention, expansion, and realized business value. Responsibilities include monitoring customer health, resolving concerns, conducting business reviews, coordinating with technical and professional services teams, supporting expansion opportunities, and developing customer advocacy and case studies. The role requires a bachelor’s degree, customer or account management experience, and travel for customer meetings and industry events.

Manage a portfolio of Stripe platform customers throughout the post-sale lifecycle. Drive account health, product adoption, retention, renewals, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account managers, operations, product, engineering, and support teams. Advocate for customer needs, lead technical and business conversations, and identify opportunities to increase customer value.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.

Leads the Cyber Operations client success team and manages the full customer lifecycle. Responsibilities include maintaining and expanding client relationships, resolving escalations, monitoring service delivery and contractual compliance, coordinating cross-functional actions, improving service processes, developing action plans, reporting performance trends, and mentoring team members.

Serves as the primary contact for an assigned portfolio of ASO clients, providing personalized support across payroll, taxes, HR, benefits, reporting, and platform services. Resolves and escalates inquiries, links client needs to appropriate programs, manages priorities, and supports customer retention and satisfaction. Requires strong communication, independent work, payroll and customer relationship management experience, and familiarity with PEO, ASO, or payroll operations.

Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Manage enterprise Salesforce Commerce Cloud customers as a trusted advisor and single point of accountability. Orchestrate Signature Success deliverables, renewals, expansions, feature adoption, platform optimization, and incident resolution. Build executive stakeholder relationships, translate technical concepts into business outcomes, coordinate cross-functional teams, and guide customers through Salesforce releases. Occasional customer-site travel and after-hours or weekend coverage may be required.

Lead and grow a team of Customer Success Managers serving strategic enterprise accounts. Develop customer engagement strategy, improve adoption and value delivery, drive renewal and growth metrics, identify risks, coach account strategy and consultative skills, manage executive relationships, and establish operating rhythms for account planning, health reviews, forecasting, and business reviews.

Lead enterprise customer success across the region by building executive relationships, driving Backbase platform adoption, maximizing customer value, leading renewals and expansion, and developing customer advocacy. Create joint success plans, gather product feedback, collaborate with Sales, R&D, Services, and partners, and mentor customer success team members. The role requires frequent travel to client locations and hybrid work from the Atlanta headquarters.

Leads Customer Success Managers and Technical Account Managers to maximize SaaS customer value, adoption, consumption, and measurable outcomes. Develops customer success strategies, value realization plans, KPIs, playbooks, training, and workflows; partners with Support, Product, and Sales; gathers feedback for product improvements; and mentors teams in a hybrid Atlanta-based environment.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Manage key client accounts to maximize product value, drive onboarding and adoption, maintain relationships, support renewals, and identify upsell and cross-sell opportunities. Develop success plans, monitor client health and performance metrics, resolve issues, coordinate cross-functionally, and communicate client feedback to internal teams. The role focuses on retention, revenue growth, satisfaction, and long-term client partnerships.

Leads Axon’s approximately 100-person Customer Success organization serving U.S. public safety customers. Responsibilities include developing leadership, transforming processes and operating systems, driving product adoption and retention, managing customer health and escalations, establishing KPIs and playbooks, partnering cross-functionally, and owning budget, headcount, and organizational design.