Top Customer Success Jobs in Atlanta, GA

Own a portfolio of mid-market SaaS accounts through digitally led onboarding, adoption, training, health monitoring, renewals, and expansion. Use usage and engagement data, automation, and customer success tools to prioritize interventions, resolve escalations, improve lifecycle programs, and support customer outcomes. Partner with Sales, Product, Marketing, and Support on renewals, qualified expansion opportunities, product feedback, advocacy, and customer education.

Manage strategic enterprise customer relationships, align Workday solutions with business objectives, drive adoption and measurable value, and guide customers through AI innovation. The role coordinates Sales, Services, and Product teams; builds executive relationships; resolves complex issues; manages escalations; and supports retention, expansion, and long-term ROI. Travel up to 30% is required, with at least half of work time spent in the office or with customers, prospects, or partners.

Manage approximately 20 complex enterprise accounts, owning renewals, retention, adoption, expansion, and customer health. Build executive relationships, align software solutions to customer goals, resolve escalations, advocate for product improvements, and collaborate with Sales and Product leadership. Lead regional customer events and user groups, travel to engage customers, and mentor junior customer success managers. Success requires strong SaaS account management, executive communication, negotiation, presentation, and business acumen.

Leads CRM Customer Success for a $3M–$4M client portfolio, owning client relationships, account strategy, P&L performance, contract fulfillment, revenue growth, and profitability. Develops strategic marketing partnerships, supports new business, mentors Client Success Managers, and improves team performance and operational efficiency. The role requires managing complex enterprise and multinational accounts, communicating with senior stakeholders, and working hybrid in Atlanta.

Leads strategic customer success for complex, multi-org Salesforce customers. Owns success plans, ROI-driven engagement, executive stakeholder relationships, resource mobilization, risk mitigation, renewals, and go-live support. Advises customers on Sales Cloud, Service Cloud, AI governance, Trust Layer practices, and Agentforce capabilities while mentoring team members and driving adoption, technical health, and business value.

Manage customer relationships throughout onboarding, adoption, and ongoing product use. Monitor customer health, conduct business reviews, support renewals, and identify upsell and cross-sell opportunities. Develop product expertise, communicate relevant functionality, gather feedback, track enhancements and bugs, and collaborate with sales, product, engineering, and field teams to improve customer value and retention.

Own strategic customer success for high-value Slack customers, serving as a trusted advisor throughout adoption, value realization, renewal, and expansion. Build adoption roadmaps, monitor usage and technical health, manage stakeholders and incidents, coordinate internal teams, deliver enablement, and identify opportunities to increase product engagement. The role requires strong consulting, communication, AI literacy, Slack expertise, and executive relationship management.

Own customer success for Honeywell’s software products by guiding onboarding, adoption, value realization, renewals, and account growth. Monitor customer health, conduct business reviews, identify expansion opportunities, and partner with Sales, Product, and Engineering on customer feedback, enhancements, and issue resolution. Build value-based executive relationships, improve customer success processes, and support recurring revenue growth through upselling, cross-selling, and long-term renewals.

Support customer retention and satisfaction by building end-user relationships, resolving issues, analyzing adoption and engagement, monitoring client health, leading check-ins and business reviews, developing training materials, and driving customer value and long-term loyalty across assigned accounts.

Manage high-value Salesforce customers by coordinating Signature Success deliverables, driving Sales Cloud and Service Cloud adoption, aligning business and technical goals, monitoring platform health and usage, managing incidents and risks, conducting enablement and quarterly reviews, and identifying renewal and expansion opportunities. Serve as a trusted advisor to executive stakeholders while partnering with Sales, Engineering, and Product teams to deliver customer value.

Own strategic customer success for complex, multi-org Salesforce customers. Develop ROI-driven success plans, manage executive stakeholders, coordinate internal resources, mitigate renewal and go-live risks, and improve adoption, technical health, and business value. Advise customers on AI governance, Trust Layer practices, and Agentforce capabilities while influencing alignment across business and technical teams. The role also mentors colleagues and supports enterprise Sales Cloud and Service Cloud transformations.

Manages relationships and customer experience for a portfolio of software clients. Drives onboarding, product adoption, retention, renewals, upselling, and account expansion while providing best practices and resolving concerns. Maintains a book of business, prepares renewal quotations and proposal responses, and ensures solutions support customers’ strategic objectives. Requires strong communication, analytical, organizational, relationship-building, and collaboration skills.

Manage client relationships throughout the customer lifecycle by promoting software adoption, developing onboarding strategies, providing product training and best-practice guidance, and addressing client concerns. Host webinars, events, and road shows; moderate user communities; manage advisory resources; monitor account changes; evaluate client ROI; and collaborate with Operations and Engineering to improve resources, products, and services.

Leads MuleSoft Customer Success Management for enterprise Signature Success Plan customers. Manages 6–12 CSMs, drives product adoption, renewals, expansion, retention, customer health, escalations, and executive relationships. Partners with Sales, Support, Engineering, Product, and Delivery teams to resolve critical issues, allocate resources, improve customer outcomes, and develop team talent. Requires strong enterprise customer success leadership, technical integration knowledge, executive communication, project orchestration, and experience driving expansion revenue and net revenue retention.

Manage relationships with B2B SaaS public-sector customers, helping them achieve business outcomes and maximize product value. Develop customer success plans, conduct regular check-ins, monitor health indicators, address risks, and identify expansion opportunities. Lead stakeholder meetings, manage estimates and contract amendments in Salesforce, coordinate with cross-functional teams, and support surveys, webinars, and customer events.

Own retention, revenue growth, forecasting, executive relationships, renewals, commercial negotiations, and expansion for high-value government and insurance biller clients. Lead strategic business reviews, identify risks, advocate internally, coordinate cross-functional teams, and improve Customer Success processes. Requires payments expertise, complex contract negotiation experience, strong CRM discipline, and comfort with C-suite stakeholders. This remote or hybrid role involves approximately 25% travel and does not offer visa sponsorship.

Manages enterprise customer relationships throughout the PrismHR lifecycle, from implementation through renewals. Drives product adoption, customer satisfaction, retention, account growth, training, executive meetings, and follow-on sales. Coordinates with Sales, Support, Professional Services, and Product teams; monitors customer health metrics; develops customer success and resource plans; handles escalations; and provides strategic guidance, reporting, and business reviews.

Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Leads AI customer adoption and enablement across regional Customer Success teams. The role supports onboarding, training, workflow configuration, prompt engineering, usage monitoring, technical escalations, and adoption recovery. It partners with customers, Product, Engineering, Support, and Solutions Engineering to improve AI value realization, retention, and referenceability. The role also guides organizational change and helps customers reinvest capacity created by AI automation.

Leads 8–12 Customer Success Managers supporting Justice and Corrections customers. Responsibilities include coaching and developing the team, driving adoption, retention, customer health, and satisfaction, managing escalations, building scalable playbooks and operating rhythms, analyzing Salesforce and Gainsight data, and partnering cross-functionally with Sales, Product, Support, and Professional Services.

Serve as a strategic partner to higher education customers by leading onboarding, driving platform adoption, monitoring customer health, analyzing engagement data, and delivering actionable recommendations. Conduct quarterly business reviews, support retention and expansion opportunities, document interactions in HubSpot, and collaborate with Account Management, Product, Support, Marketing, and Content teams to improve customer outcomes and product value.

Own customer success for complex enterprise accounts using PlayerZero’s AI platform. Drive adoption, measurable value, account health, executive relationships, renewal readiness, and expansion opportunities. Coordinate Support, Solutions Engineering, Product, and deployment teams to resolve blockers and deliver customer outcomes. Help establish scalable Customer Success processes, including onboarding milestones, health scores, account planning, and renewal workflows. The role requires technical fluency with software engineering organizations and regular time in the Atlanta office.

Owns the end-to-end success of a portfolio of SaaS clients by driving adoption, value realization, retention, and expansion readiness. Builds executive and operational relationships, develops success plans, leads business reviews, monitors client health, manages escalations, and coordinates cross-functional teams. Requires strong communication, analytical, organizational, stakeholder-management, and SaaS aptitude, with risk or insurance industry expertise preferred. Travel is required up to 10%.

Manages strategic relationships with high-value Salesforce customers, ensuring adoption, platform health, renewal, and expansion. Acts as a trusted advisor to business and technical stakeholders, coordinates Signature Success deliverables, conducts usage reviews, manages risks and major incidents, and recommends solutions aligned with customer goals. The role requires Marketing Cloud expertise, strong communication and consulting skills, AI literacy, and the ability to translate technical concepts into business value.

Own customer success for high-value Salesforce Marketing Cloud customers, serving as a strategic advisor and primary accountability point. Drive adoption, platform health, renewals, expansion, stakeholder alignment, quarterly reviews, incident communications, and value realization. Partner with Sales, Engineering, and Product Management while applying marketing operations expertise across retail and consumer goods customers. The role requires strong SaaS, Marketing Cloud, consulting, communication, and AI literacy capabilities.