Top Tech Support Jobs in Atlanta, GA

Provide inbound technical and identity-support by troubleshooting account access, authentication, and password resets. Perform identity verification, document interactions in CRM, escalate complex issues to Tier 2, follow HIPAA and privacy guidelines, meet service and quality targets, and coach or support Tier 1 agents.

Provide inbound technical support for identity services, perform identity verification, troubleshoot routine issues, document interactions in CRM, escalate complex issues, follow HIPAA and privacy protocols, and support Tier 1 agents while meeting service and quality targets.

Manage supervisors and day-to-day operations of multiple call center teams to meet KPIs (service level, AHT, quality, CSAT). Monitor queues, staffing, and forecasts; coach supervisors, analyze performance trends, implement process improvements, handle escalations, and partner with QA, Training, Product, and Engineering. Ensure HIPAA, privacy, identity verification, and security protocols are followed.

Provide inbound technical support and identity verification for members via phone. Troubleshoot account/authentication issues, reset passwords, document interactions in CRM, escalate complex issues to Tier 2, follow scripts and HIPAA/privacy protocols, coach and support Tier 1 agents, and meet service level and CSAT targets.

Provide inbound technical and identity support for members: authenticate callers, reset passwords, troubleshoot multi-system issues, document interactions in CRM, escalate complex issues, follow HIPAA and privacy protocols, coach Tier 1 agents, and meet service and quality targets.

Seeking a Streaming Support Engineer to manage streaming infrastructure, provide Tier-2 support, and assist with deployment and maintenance across various platforms.

The Nameplate Support Tech provides support for nameplate requests, operates nameplate machines, evaluates templates, trains team members, and maintains procedures.

Provide remote second-level customer support, troubleshoot software issues with customers and first-level technicians, collaborate with software engineers, analyze and improve tools/systems, resolve moderately difficult issues, manage recurring tasks for process efficiency, and possibly perform on-site emergency support.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Provide advanced, customer-facing technical support for Cynet's security platform: troubleshoot escalated issues, deploy and optimize solutions, analyze logs, collaborate with R&D/product teams, mentor Tier 1 engineers, maintain documentation, and influence product improvements.