The Role
Supports end-to-end Life and Annuity operations, including death claims, benefit payments, annuitization, payouts, policy servicing, surrenders, withdrawals, and pension processing. Responsibilities vary by level from transaction processing and issue resolution to team leadership, SLA and quality management, compliance, audit readiness, training, reporting, stakeholder engagement, and process improvement.
Summary Generated by Built In
Job Title: Team Manager / Team Lead / SME / SPE – Life & Annuity Operations
1. Team Manager
RequirementsRequired Skills & Experience
Location: [Insert Location]
Department: Operations – Life & Annuity
Reports To: [Insert Reporting Manager]
Job SummaryWe are hiring across multiple levels (Team Manager, Team Lead, SME, and SPE) within Life & Annuity Operations. This role supports end-to-end processing across Death Claims, Payouts, Annuitization, Policy Servicing, and Surrender/Liquidation functions. Depending on the level, responsibilities range from transaction processing and subject matter expertise to team leadership and strategic oversight.
- Death Claims Processing (Life & Annuity)
- Annuity Benefit Payments & Continuation
- Annuitization & Liquidation
- Payout Processing & Terminal Funding
- Pension & Retirement Benefits (401(k), 403(b))
- Policy Servicing & Benefit Maintenance
- Partial/Full Surrenders & Withdrawals
- Regulatory Compliance (Taxation, Reg 60, Disclosures)
1. Team Manager
- Lead multiple teams across functions within Life & Annuity operations.
- Own end-to-end delivery, SLA adherence, and operational excellence.
- Drive strategy, process improvements, and stakeholder engagement.
- Manage escalations, risk, compliance, and audit readiness.
- Mentor Team Leads and build leadership pipeline.
- Manage a team handling death claims, payouts, or servicing processes.
- Ensure daily operations meet SLA, quality, and productivity targets.
- Handle complex cases and provide guidance to team members.
- Support training, performance management, and reporting.
- Act as a bridge between Team Manager and operations team.
- Act as the go-to expert for process knowledge and issue resolution.
- Support complex transactions in:
- Death claims processing
- Annuitization and benefit calculations
- Pension and payout processing
- Surrenders and liquidation
- Death claims processing
- Conduct quality checks and ensure compliance with regulations.
- Assist in training, knowledge transfer, and process documentation.
- Drive process improvements and support audits.
- Perform end-to-end transaction processing with high accuracy.
- Handle:
- Death claims intake and processing
- Benefit payments and continuation
- Policy servicing updates
- Partial/full withdrawals and surrenders
- Death claims intake and processing
- Ensure adherence to SLAs, compliance, and documentation standards.
- Escalate discrepancies and support issue resolution.
- Maintain data accuracy and process integrity.
RequirementsRequired Skills & Experience
- Experience in Life & Annuity / Insurance / Financial Services.
- Strong knowledge of:
- Death claims and benefit payments
- Annuities and annuitization
- Pension products (401(k), 403(b))
- Surrenders, withdrawals, and payouts
- Death claims and benefit payments
- Understanding of regulatory and taxation requirements.
- Analytical and problem-solving skills.
- SPE: 2–3 years of relevant experience
- SME: 3–6 years with strong domain expertise
- Team Lead: 5–8 years with team handling experience
- Team Manager: 8+ years with multi-team leadership experience
- SLA adherence and turnaround time
- Accuracy and quality
- Productivity metrics
- Compliance and audit performance
- Customer satisfaction
- Bachelor’s degree in Finance, Business, or related field
- Experience in Life & Annuity domain
- Lean / Six Sigma certification (preferred)
Skills Required
- Experience in Life and Annuity, insurance, or financial services
- Knowledge of death claims and benefit payments
- Knowledge of annuities and annuitization
- Knowledge of pension products, including 401(k) and 403(b)
- Knowledge of surrenders, withdrawals, and payouts
- Understanding of regulatory and taxation requirements
- Analytical and problem-solving skills
- Two to three years of relevant experience for Senior Process Executive level
- Three to six years of relevant experience and strong domain expertise for Subject Matter Expert level
- Five to eight years of relevant experience and team handling experience for Team Lead level
- Eight or more years of relevant experience and multi-team leadership experience for Team Manager level
- Bachelor's degree in Finance, Business, or a related field
- Lean or Six Sigma certification
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
