Top Customer Success Jobs in Washington, DC

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

Manage client engagements, support software product development, lead user training, and build relationships with clients to ensure effective implementations and growth opportunities.

Manage post-sale relationships for an assigned enterprise customer base, focusing on onboarding, enablement, adoption, renewals, retention, upselling, and cross-selling. Partner with sales, solutions architecture, marketing, finance, and operations teams to resolve issues, identify growth opportunities, communicate product value, and maintain customer and pipeline records in Salesforce. Act as a trusted advisor and advocate while analyzing customer feedback and improving the overall service experience.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Own a SaaS customer portfolio from onboarding through renewal, driving adoption, measurable outcomes, retention, and account expansion. Lead implementations, configure the platform, monitor usage and account health, conduct business reviews, and serve as the primary customer contact. Partner with product and engineering to resolve issues, identify upsell opportunities, and support customer marketing initiatives. Use data and AI tools to improve scalable customer lifecycle processes.

Serve as a strategic Customer Success Manager for Systems Integrators, driving adoption of Claude products (API, Claude Code, Claude for Enterprise). Build executive relationships, optimize usage and expansion across consumption and seat-based models, develop change management and enablement programs, document ROI, and inform product and GTM strategy while managing lifecycle and scalable engagement playbooks.

Serve as strategic Customer Success Manager for Financial Services clients, driving adoption of Claude products (API, Claude Code, Claude Enterprise), monitoring usage, identifying optimizations and expansion opportunities, executing change management and enablement programs, documenting ROI and business outcomes, owning account success plans and QBRs, and developing scalable playbooks to maximize customer value and product impact.

Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of LexisNexis drafting, research, analytics, and AI workflow solutions. Build trusted-advisor relationships, create tailored success plans, lead change management, use customer data to identify risks and opportunities, and partner with Sales, Product, and Marketing to improve outcomes and renewals.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.

The Customer Success Manager ensures high-value customers receive a strong ROI from Salesforce, addressing technical and business concerns while driving digital transformation in the public sector.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

Serve as the single point of customer accountability for Signature Success Plan customers in Federal Civilian agencies. Drive MuleSoft Anypoint adoption, monitor technical health, conduct enablement and quarterly reviews, align technical and business stakeholders, manage incidents and risks, and promote value to secure renewals and expansions. Partner with Sales, Engineering, and Product to optimize integrations and platform usage.

Account team members develop and execute digital strategies, manage client relationships, track KPIs, and support account growth based on role level.

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.

The Customer Success Manager will manage relationships with private practice owners, ensuring product adoption and satisfaction while developing communication strategies and retention metrics.

Manage a high-volume SMB book (50+ accounts) using low-touch, scalable programs to drive adoption, retention, renewals, and expansion. Own onboarding, training, scalable enablement content, automated activation flows, and cross-functional feedback to improve product and segment-level outcomes.

Manage public sector client relationships to ensure product value, retention, and upsell. Serve as client advocate, gather feedback, collaborate with Sales and Development, implement risk mitigation strategies, meet success metrics, and represent Citian at regional and national events.