Top Operations Jobs in Santa Cruz, CA

Serve as primary client contact to resolve inquiries, analyze client trends, improve operational processes and automations, and liaise between clients and internal teams to scale and improve the product and client experience.

Cross-functional Business Operations Engineer who investigates operational issues, designs and implements scalable solutions, builds automations and internal tools, develops SOPs, and leads process improvement projects. Collaborates with teams to streamline workflows and ensure adoption of improvements.

Review and resolve potentially fraudulent transactions, applications, and identity theft claims; monitor live transaction activity; communicate with cardholders; report trends to leadership; meet fraud KPIs and SLAs while minimizing disruption to genuine customers.

Support commercial and client operations by administering public agency contracts, tracking deliverables and compliance, assisting invoicing and onboarding, researching grants/RFPs, preparing proposals, maintaining proposal content, and supporting business development and marketing tasks including CRM data entry and collateral updates.

Lead RevOps analytics and GTM engineering to scale revenue processes. Build analytics infrastructure, evaluate AI-first tech, automate lead-to-cash workflows using AI-assisted development, integrate systems, and deliver data-driven strategic insights across Sales, Marketing, and Post-Sales.

Support the Business Operations Manager and COO by owning operational tickets, compliance tracking, finance and HR operations, IT coordination, FAR.Labs logistics, and ad-hoc projects. Triage requests, maintain policies and calendars, coordinate vendors and equipment, and improve processes to keep the organization running smoothly.

Own and build Matia's revenue operations and GTM engineering: manage GTM tech stack, pipeline reporting, lead routing, territory and quota planning; create automations, integrations, and AI agents to scale outbound, enrichment, and personalization; partner with sales and marketing to enable GTM programs and surface funnel insights.

Lead intake, scoping, and delivery of RevOps and Salesforce initiatives. Translate business needs into technical requirements, manage mid-sized projects end-to-end, ensure data integrity across systems, identify process improvements, prioritize requests, and act as primary stakeholder contact to drive scalable, maintainable revenue operations solutions.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.

The Staff Consultant in Admin Operations will support operational tasks within the company to enhance efficiency and effectiveness.

Senior operational owner for payment network and processing functions. Manage direct and gateway network connections, BIN/ICA provisioning, certification, settlement, reconciliation, and transaction investigations. Act as primary relationship manager with card networks and sponsor banks, translate between engineering, product and finance, and ensure compliance with network rules.

Operate and maintain marketplace listings and inventory across Amazon and Walmart. Triage operational issues (VTR, MCF, FBA, disbursements, NetSuite mismatches), manage catalog and permissions, run recurring data exports, support compliance/KYC, and contribute to channel reporting and testing roadmaps.

Own enterprise support for health system customers: run the support queue, reproduce and escalate bugs, onboard facilities, manage incident communication, and build runbooks. Expand into internal IT (help desk, MDM, SSO, endpoint security), SOC 2 evidence in Drata, and eventually lead a team.

Own recurring sales reporting, maintain Salesforce data integrity, produce executive and board-level pipeline and bookings metrics, deliver ad hoc analyses, support Salesforce enhancements, and drive process improvements to scale reporting and reduce manual work.

Lead and scale simulation operations team to create, tag, execute, and QA simulation scenarios and test suites. Build evaluation metrics, synthesize results into actionable reports, and integrate AI/LLM tools and automation to accelerate scenario generation, bug triage, and reporting for autonomy stakeholders.

Serve as chief of staff to senior sales leadership, establish GTM cadence, optimize sales processes, analyze performance, lead territory and forecast planning, maintain CRM and revenue systems, and align cross-functional stakeholders to drive sales efficiency and growth.

Lead development of long-term revenue operations strategies, analyze and optimize processes, partner with Product Management and leadership to define tech requirements, act as a BI/Qlik SME, implement operational changes, monitor success metrics, and champion cross-functional initiatives to improve efficiency and reimbursement and billing accuracy.

Manage high-volume provider onboarding and training operations including facilitating live/asynchronous sessions, administering WorkRamp LMS, optimizing EHR/tech setups, tracking training engagement, owning lifecycle logistics, serving as provider liaison, identifying process improvements, and maintaining training materials in Salesforce, Zendesk, and Google Suite.

Lead design and build of end-to-end growth operating systems connecting marketing, sales, partners, product and engineering. Own CRM, analytics, forecasting, AI-assisted workflows, dashboards, and processes from lead to activation to expansion to drive repeatable revenue and product adoption.

The role involves leading operations, building teams, driving strategic planning, and fostering a culture of excellence and empowerment within organizations.

The Head of Business Operations will develop and manage operational systems and processes across Finance and People Operations, ensuring efficient scaling and execution throughout the company.

Manage and optimize revenue processes across marketing, sales, and customer success. Oversee CRM and automation tools, ensure system integrations and data accuracy, create dashboards and KPI reports, support forecasting and planning, lead cross-functional initiatives, and provide actionable insights to improve revenue performance.

Lead SMB revenue operations strategy and execution, manage and coach a team of analysts, prioritize and deliver cross-functional GTM projects, optimize processes and systems, and rapidly resolve operational issues to enable scalable revenue growth.

Lead operational execution for the Financial Services & Capital Markets SBU. Implement strategy, improve processes, manage budgeting and KPIs, support talent lifecycle and staffing, liaise with firm operations, and present regular reports to SBU leadership to drive growth and client service excellence.

The role involves building AI systems to enhance technical support operations by automating workflows and providing analytical insights to improve customer experience.