Top IT Jobs in Santa Cruz, CA

Provides Level I/II technical support for computers, applications, printers, mobile devices, VPN, RingCentral, email, and basic network access. Resolves helpdesk tickets, documents solutions, maintains inventory processes, supports Azure, Intune, Active Directory, and Exchange, responds to security incidents, and assists with server functions and IT projects. Requires strong customer service, communication, troubleshooting, prioritization, and documentation skills. Occasional nights, weekends, holidays, emergency on-call coverage, and travel between company locations are required.

Develop and enhance full-stack web applications for CDMRP, including portal integrations, single sign-on, microservices, responsive front-end and back-end features, REST APIs, testing, performance optimization, and legacy modernization. Collaborate with portal, systems administration, and security teams; apply UX practices; document architectures and services; and ensure compliance with DoD security procedures and STIG guidelines.

Manages enterprise IT service transitions from contract execution through customer acceptance. Coordinates resources, schedules, deliverables, service readiness reviews, operational handoffs, risks, issues, vendors, subcontractors, and customer communications. Ensures transition plans, policies, security standards, and contractual requirements are met on time and within budget. Supports project planning, reporting, workload management, and technical service delivery for complex IT security managed services.

Analyzes and improves business processes supporting government IT transitions and cybersecurity operations. Gathers requirements, develops workflows, user stories, acceptance criteria, documentation, dashboards, and training materials. Manages Jira backlogs, supports testing and tool adoption, monitors KPIs, facilitates stakeholder collaboration, resolves user issues, and coordinates meetings, deliverables, and process-improvement initiatives.

Build and maintain relationships with Virginia agencies, clients, and suppliers for IT security services. Advise clients, identify needs, recommend solutions, resolve complaints and escalations, lead meetings, present to varied audiences, and support strategic planning and pipeline growth. The role requires strong communication, conflict resolution, leadership, customer service, CRM and Microsoft Office proficiency, IT-sector relationship management experience, and travel to Richmond or other locations.

Build and maintain React single-page applications with responsive, accessible interfaces for financial reconciliation and exception-management workflows. Integrate secure REST APIs, implement protected routing and state management, optimize data-rich screens, and troubleshoot asynchronous UI behavior. Collaborate with backend, reporting, ingestion, QA, product, and DevOps teams while documenting components, UX standards, and integration contracts.

Leads the Service Management Office and establishes governance for incident, problem, change, release, knowledge, and service-management practices across 24x7 client IT operations. The role drives major-incident response, RCA quality, executive and customer communications, operational reporting, continuous improvement, ITSM tooling, standardization, and accountability across global technical teams, vendors, and delivery organizations.

Leads IT risk advisory engagements involving IT internal audit, SOX compliance, ITGCs, SOC reporting, technology risk, cybersecurity governance, and control assessments. Manages planning, testing, documentation, budgets, timelines, client reporting, and deliverables while mentoring consultants. Advises clients on governance, internal controls, compliance, remediation, and technology improvements. Supports proposals, business development, recruiting, and client relationship management.

Provides Tier 1 and Tier 2 remote technical support for hardware, software, peripherals, networks, VPN, and MFA. Manages employee onboarding, laptop provisioning, equipment shipping, user accounts, permissions, and security groups across Google Workspace, Microsoft 365, Slack, and internal systems. Creates knowledge-base articles and training guides while helping establish IT workflows for the company’s North American expansion.

Performs application analysis and functional testing for enterprise systems supporting AmeriCorps. Responsibilities include analyzing workflows, defects, and change requests; creating and executing functional, regression, automated, and user acceptance tests; validating data integrations; coordinating test cycles; documenting defects and results; supporting release readiness; and maintaining system documentation.

Designs, deploys, maintains, and secures cloud solutions across AWS, Azure, GCP, and OCI. Develops automation using Bash, PowerShell, and Python; monitors and tunes cloud platforms; maintains documentation and operating procedures; advises implementation teams; supports migrations and infrastructure buildouts; resolves escalations; and collaborates with internal and external stakeholders.

Analyze enterprise application behavior, defects, workflows, and change requests; develop and execute functional, regression, automated, and user acceptance tests; coordinate testing with development, database, and operations teams; validate data flows and integrations; document defects, results, process gaps, and system workflows; track remediation and support release readiness across development, test, and production environments.

Architects and develops ServiceNow ITAM, SAM, HAM, and CMDB capabilities. Designs workflows, integrations, scripts, applications, and data governance processes; maintains CMDB health and supports platform upgrades. Translates stakeholder requirements into technical solutions, estimates effort, creates documentation, performs code reviews, mentors developers, and contributes to testing and continual process improvement. The role is remote and requires obtaining Public Trust clearance.

Develop and maintain AmeriCorps grants management applications using Java, Oracle, PL/SQL, and SQL. Modernize systems, implement enhancements and interfaces, support security and privacy requirements, collaborate with stakeholders to capture and deliver requirements, and perform application testing and maintenance.

Lead the architecture, development, deployment, and reliability of cloud-based customer experience platforms using AWS, Genesys Cloud, and Salesforce Service Cloud. Design integrations, data pathways, CI/CD pipelines, and infrastructure automation while ensuring security, compliance, scalability, and performance. Serve as a technical subject matter expert, guide global agile teams and vendors, coach engineers, establish DevOps practices, and troubleshoot critical production issues.

Develop and maintain scalable CX orchestration platforms using AWS, Genesys Cloud, and Salesforce Service Cloud. Own feature design, implementation, deployment, reliability, troubleshooting, documentation, and code reviews. Collaborate with product, QA, design, and engineering teams; make data-driven technical decisions; provide basic mentorship; and independently lead smaller project components while communicating progress, risks, and blockers.

Provides architectural leadership for complex CX orchestration platforms built on AWS, Genesys Cloud, and Salesforce. Designs integrations and distributed systems, establishes engineering standards, leads governance and technical roadmaps, resolves high-impact production issues, evaluates technologies, and mentors senior engineers and technical leaders. The role influences enterprise architecture, risk mitigation, platform strategy, and cross-functional technical decisions.

Provides entry-level administrative and IT support to workstation and handheld-device users. Duties include desktop hardware assistance, ERP user support, IT purchasing and requisition tracking, documentation, contract organization, meeting scheduling, communications, record filing, and routing employees to appropriate IT staff. The role supports IT technicians with routine administrative tasks and technical operations.

Designs Azure-based data models, simulations, test environments, automated testing frameworks, and performance validation solutions for healthcare data pipelines. Develops test data generators, validates ETL and HL7 FHIR transformations, supports data quality and reliability, and collaborates with engineers and architects on design and code reviews. The role also provides technical guidance on testing architecture, CI/CD, infrastructure as code, resiliency, and large-scale cloud data processing.

Designs, develops, and maintains accessible, public-facing training products for CMS programs, including user guides, job aids, webinars, scripts, storyboards, and microlearning. Translates system requirements and validated workflows into clear instructional content, manages CMS review and clearance cycles, maintains version control, and collaborates with technical, policy, UX, editorial, and Agile teams. Ensures content accuracy, accessibility, consistency, and alignment with evolving system releases.

Develops and maintains automated and manual tests for web applications, APIs, microservices, databases, and data workflows. Uses Playwright, Selenium, SQL Server, Azure services, and API testing methods to conduct functional, integration, regression, performance, accessibility, and user acceptance testing. Collaborates with engineering and DevOps teams, supports CI/CD automation, validates healthcare data integrity, documents defects, and ensures compliance with Section 508, FedRAMP, and HIPAA requirements.

Drafts and updates CMS announcements, notices, emails, and website content for system releases. Translates policy, regulatory, and technical requirements into accessible user communications, manages multi-stakeholder review cycles, tracks adjudications, and ensures accuracy, version control, approved terminology, and Section 508 compliance across communication artifacts.

Leads the IT strategy and organization for Jacuzzi Bath, building a scalable shared-services model across manufacturing and remodeling operations. Oversees IT teams, enterprise systems, ERP and CRM implementations, service management, cybersecurity, data governance, process automation, budgets, vendors, and continuous improvement. Partners with executive and functional leaders to deliver reliable technology, improve operational efficiency, and support business growth.

Leads Jamf’s enterprise applications and digital workplace platforms, including ServiceNow and Atlassian. Owns platform roadmaps, architecture, governance, delivery, integrations, vendor relationships, budgets, licensing, and AI capability adoption. Manages and develops platform administrators, developers, and architects while serving as the escalation point for critical issues. Partners with IT, Security, and business stakeholders to improve employee productivity, automate workflows, control SaaS costs, and guide cross-platform strategy.

Leads technical support for federal business development, capture, and proposal efforts. Develops compliant architectures spanning data centers, cloud, cybersecurity, AI/HPC, edge computing, and classified hosting. Reviews solicitations, creates technical narratives and graphics, supports pricing, customer briefings, demonstrations, and bid decisions. Advises leadership on federal technology trends, compliance frameworks, and competitive positioning while engaging DoD, Intelligence Community, and civilian agency stakeholders.