Top IT Jobs in Santa Cruz, CA

Leads software quality assurance across enterprise applications, including SAP and legacy systems. Develops test strategies, plans, cases, automation, and traceability; leads system, integration, regression, end-to-end, and acceptance testing. Manages defects, evaluates release readiness, monitors quality metrics, supports production validation, and improves testing practices. Partners with technical and business teams, mentors junior QA engineers, and provides guidance on testing standards and quality-focused delivery.

Leads enterprise Order-to-Cash business systems analysis and solution design across order management, contracts, billing, rebates, finance, installation, and related functions. Translates business strategies into scalable process, data, integration, and technology solutions; resolves complex issues; evaluates alternatives; develops roadmaps and investment cases; partners with business and technical stakeholders; establishes analysis standards; and mentors other analysts.

Architects and develops ServiceNow ITAM, SAM, HAM, and CMDB capabilities. Designs workflows, integrations, scripts, applications, and data governance processes; maintains CMDB health and supports platform upgrades. Translates stakeholder requirements into technical solutions, estimates effort, creates documentation, performs code reviews, mentors developers, and contributes to testing and continual process improvement. The role is remote and requires obtaining Public Trust clearance.

Supports IT service delivery through help desk ticket management, troubleshooting hardware, software, and network issues, device provisioning, software deployment, account administration, onboarding and offboarding, documentation, asset tracking, and process improvement. The intern collaborates with IT, Engineering, Security, and Operations teams while gaining exposure to systems administration, cloud services, cybersecurity, and IT operations in a remote summer program.

Design, develop, and architect enterprise applications using Microsoft Power Platform, including Power Apps, Power Automate, Power Pages, and Dataverse. Integrate enterprise data sources, build custom plugins and APIs, implement secure architectures, and establish ALM and deployment practices. Lead and mentor a team of developers, collaborate with stakeholders and technical teams, participate in Agile ceremonies, and present technical solutions.

Leads distributed software development teams across legacy, modern, and cloud-native applications. Oversees planning, Agile delivery, engineering standards, DevSecOps, CI/CD, AWS and Kubernetes deployments, AI-assisted development, governance, compliance, modernization, and stakeholder communication. Manages team performance, mentoring, workload allocation, hiring, retention, and culture while ensuring secure, scalable, high-quality application delivery.

Provides frontline IT support for students, faculty, and staff by troubleshooting hardware, software, printing, connectivity, accounts, and classroom AV. Prepares and manages Windows and macOS devices using Intune and Jamf, maintains inventory, supports Microsoft 365 and Entra ID access, documents solutions, and escalates complex issues. The role also supports school events, trains junior technicians, and travels between campuses for onsite assistance.

Plans, initiates, and manages enterprise IT projects involving payments and core platform architecture. Leads technical staff, coordinates business and technical teams, develops project plans, manages execution, assesses risks, and oversees Agile delivery, roadmaps, backlogs, and the software development lifecycle.

Provide Tier 2/3 technical support for distributed employees across macOS and Windows endpoints, identity and access platforms, collaboration tools, and office technology. Own complex incidents through root-cause resolution, manage endpoint configurations and compliance, improve ITSM workflows and documentation, support onboarding and device lifecycles, and collaborate with Security and IT Engineering. The role also includes mentoring junior analysts and occasional travel to company offices for deployments and events.

The Senior Scrum Master coaches Agile teams and Product Owners, facilitates Scrum ceremonies, manages backlogs and release planning, coordinates dependencies and risks, and promotes team self-management and continuous improvement. The role supports SAFe practices, cross-team collaboration, stakeholder communication, conflict resolution, and delivery transparency. It requires experience in software development environments, SAFe implementation, strong facilitation and coaching skills, a bachelor’s degree, five or more years of experience, CSM or PMI-ACP certification, and PMP certification.

Leads technical training initiatives supporting ERP and technology transformation. Develops learning strategies, training materials, documentation, leadership best practices, and evaluation methods. Collaborates with senior stakeholders, analyzes program effectiveness, reports insights, establishes analyst standards, and serves as a deep technical resource. The role requires significant travel and focuses on enabling consistent technology adoption across company locations.

Designs and delivers technical training for ERP and technology solutions, develops training materials, assesses learning needs and program effectiveness, identifies content gaps, reports outcomes, and guides less experienced team members. Collaborates with cross-functional stakeholders to support enterprise ERP transformation and serves as a technical training resource. Requires significant travel and familiarity with ERP integrations and business processes.

Develops and maintains ERP and technology training content, plans, job aids, assessments, and documentation. Conducts training needs analyses, researches learning materials, collaborates with trainers and instructional designers, gathers client feedback, and evaluates program effectiveness using data. The role supports enterprise ERP transformation and continuous improvement of user learning experiences. No supervisory responsibilities are included, and significant travel is required.

Own IT operations and employee experience for a remote workforce. Support users, administer Google Workspace, Okta, and Apple device management, and optimize AI-powered ticketing, automation, self-service, and documentation. Analyze ticket trends to resolve root causes, manage onboarding and offboarding, maintain asset inventory, support security and compliance audits, deliver training and communications, and partner with teams to improve workflows and scale IT operations.

Leads technology strategy, architectural direction, solution design, and AI-enabled engineering transformation across an Agile Release Train. Owns architectural roadmaps, governance, documentation, technical standards, and modernization initiatives. Designs secure, scalable Azure and cloud-native solutions involving APIs, microservices, integrations, and distributed systems. Partners with engineering, product, security, compliance, enterprise architecture, and platform teams while promoting DevOps, architecture-as-code, AI-assisted development, and regulated-data practices.

Designs, implements, configures, and supports enterprise cybersecurity solutions across IAM, endpoint, network, email, application, cloud, and security awareness domains. Conducts vulnerability assessments, threat hunting, incident investigation, security tool tuning, policy development, and security architecture reviews. Serves as a security subject matter expert on technology projects, collaborates with an MSSP, provides incident escalation support, and maintains availability for critical security operations.

Monitors and responds to security alerts and incidents across SIEM, endpoint, cloud, email, and network security tools. Collaborates with IT teams and service providers, improves security policies and procedures, supports ISO 27001 and SOC compliance, assists with audits and security assessments, and provides regional IT security support, including occasional out-of-hours incident response.

Designs, builds, deploys, and operates production generative AI solutions on AWS. Responsibilities include autonomous and multi-agent systems, RAG pipelines, prompt engineering, foundation model evaluation, scalable cloud architecture, infrastructure as code, CI/CD, observability, security, guardrails, and cost optimization. The role advises stakeholders, mentors engineers, supports regulated scientific research environments, and maintains reliable AI agent performance in production.

Designs, implements, secures, and maintains enterprise cloud and on-premises infrastructure supporting Department of Defense missions. Responsibilities include Azure and Microsoft 365 administration, virtualization, networking, troubleshooting, system hardening, vulnerability remediation, disaster recovery, infrastructure upgrades, documentation, architecture reviews, and cybersecurity compliance. Provides technical leadership, mentors engineers, collaborates with government customers, and supports highly available enterprise environments.

Owns identity, access, device, SaaS, automation, and IT systems for a remote organization. Responsibilities include Okta administration, macOS and Windows MDM, employee lifecycle workflows, ticketing, Zoom and Zoom Phone, AI governance, SaaS discovery, 1Password, security controls, documentation, dashboards, and SOC 2 evidence. The role combines hands-on IT support with systems architecture, integrations, automation, and security-minded operational ownership.

Own IT internal audit projects and portions of the SOX program, including ITGC and ITAC testing, risk assessment, controls evaluation, remediation, and audit reporting. Partner with audit, finance, engineering, process owners, external auditors, and co-sourcing partners. Help establish an AI audit methodology and implement AI-enabled audit efficiencies while maintaining quality, independence, and reliability.

Owns current- and target-state architecture for enterprise IT Management capabilities. Develops cross-functional capability roadmaps spanning systems, workflows, data, processes, and modernization initiatives. Partners with business and technology stakeholders to align standards, dependencies, sequencing, investments, and operating models. Guides delivery teams toward coherent enterprise outcomes and supports architecture governance. The role requires extensive architecture experience, stakeholder influence, regulated-environment knowledge, BIZBOK capability modeling, and TOGAF ADM knowledge.

Provides cybersecurity, vulnerability management, and Splunk administration support for DOE business applications. Responsibilities include developing security policies and logging standards, creating Splunk dashboards and queries, analyzing security events, conducting vulnerability scans, securing applications and databases, investigating issues, and documenting systems and procedures. The role requires collaboration with system owners and application teams to identify and mitigate vulnerabilities while supporting compliance with government security mandates.

Leads the strategy, architecture, and implementation of enterprise AI-assisted and cloud-native software development capabilities. Evaluates AI tools, establishes engineering standards, develops proof-of-concept solutions, guides technical architecture, and coaches engineering teams. The role requires full-stack development, cloud platforms, CI/CD, DevSecOps, secure coding, distributed systems, and experience delivering mission software across complex programs.

Provides Level I/II technical support for computers, applications, printers, mobile devices, VPN, RingCentral, email, and basic network access. Resolves helpdesk tickets, documents solutions, maintains inventory processes, supports Azure, Intune, Active Directory, and Exchange, responds to security incidents, and assists with server functions and IT projects. Requires strong customer service, communication, troubleshooting, prioritization, and documentation skills. Occasional nights, weekends, holidays, emergency on-call coverage, and travel between company locations are required.