Top Customer Success Jobs in Santa Cruz, CA

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

Manage a named book of Growth-tier B2B accounts from onboarding through renewal. Drive adoption of Tavrn tools, run business reviews, monitor account health, prevent churn, source expansion opportunities, coordinate escalations with Support/Tech Ops, maintain pipeline and forecasts in HubSpot, and provide customer feedback to Product and Marketing.

Owns post-sale relationships for enterprise customers, leading onboarding, driving adoption and renewals, coordinating cross-functional teams, identifying risk, and translating customer feedback into product and commercial outcomes.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.

Serve as the technical advisor for enterprise customers: manage onboarding, drive adoption and expansion, run QBRs, maintain customer health, advocate internally, and resolve technical issues while improving documentation and processes.

Serve as the technical layer for post-sale Customer Success: ensure clean handoffs from Implementation, enable Account Managers technically, lead post-go-live discovery and Tier 1 solutioning, triage escalations and coordinate with Support/Engineering, maintain platform fluency and best-practice assets, and surface recurring issues to Product and Implementation.

Own post-sale customer lifecycle: onboarding, adoption, training, value reviews, and renewals. Act as trusted advisor and voice of the customer, engage technical stakeholders (CTOs, VPs of Engineering, DevOps), drive issue resolution and feature requests, and manage portfolios from SMB to enterprise with a product- and infrastructure-focused approach.

Lead strategic success and engagement across enterprise and public sector accounts. Drive onboarding, adoption, expansion, renewals, and executive business reviews. Develop success plans, identify automation opportunities, coordinate internal resources, surface product feedback, and mitigate customer risk to increase platform usage and customer value.

Own retention and expansion for strategic enterprise accounts in Nebraska. Build C-suite relationships, create multi-year account plans, negotiate complex renewals and upsells, analyze platform utilization to produce ROI, lead cross-functional initiatives to drive adoption and outcomes, forecast revenue, run executive business reviews, and mentor peers. Requires senior customer success experience and travel up to 30%.

Manage enterprise customers to drive product adoption, retention, and expansion. Build Mutual Success Plans, lead QBRs, analyze customer data to surface insights, provide strategic sales engagement guidance, run trainings/webinars, and manage executive relationships. Partner internally to resolve issues, demonstrate ROI, and ensure renewals and customer satisfaction.

Lead a team of Customer Success Managers to own renewals ARR, NDR, and expansion goals. Drive strategic account planning, identify at-risk accounts, coach for quota attainment, partner cross-functionally to improve retention and product fit, and present renewal performance to executive leadership and the board. Champion analytics and AI adoption to predict risk and personalize engagement while representing the organization externally.

The Customer Success Associate will ensure customer satisfaction and retention, provide training, and collaborate with teams to enhance customer experiences.

This entry-level Customer Success Associate role involves onboarding, customer lifecycle management, advocacy, account management, and business development in a fintech startup environment.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

Responsible for onboarding customers and leading strategies in SEO and content, converting initial engagements into long-term contracts while ensuring customer satisfaction and growth.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

Senior leader accountable for success, retention, expansion, and executive alignment of strategic healthcare clients. Owns multi-product engagements across risk adjustment, quality, analytics, and clinical programs; leads client success teams, drives measurable outcomes, influences product strategy, and ensures value realization and growth with C-suite engagement.