Top Customer Success Jobs in Phoenix, AZ

As a Customer Success Manager, you will drive renewal and upsell opportunities by managing customer relationships, collaborating with teams, and ensuring customer success in a fast-paced environment.

The Enterprise Customer Success Manager will manage customer relationships, drive product adoption, and collaborate with teams to ensure customer satisfaction and retention, focusing on value realization with MariaDB solutions.

Guide customers through security and compliance journeys using Vanta's platform, managing a book of business, driving retention and outcomes, monitoring customer health via Catalyst, providing technical recommendations for compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), partnering cross-functionally, liaising with Support and Finance, and engaging customers in both Spanish and English to ensure adoption and value realization.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Serve as the primary post-sales technical success lead for commercial accounts: build executive and engineering relationships, create outcome-aligned success plans, drive adoption, advise on Kubernetes, CI/CD, GitOps and secure deployments, troubleshoot with Engineering, and identify renewal and expansion opportunities.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

Serve as strategic post-sales partner for a portfolio of major financial services customers. Drive outcomes through executive engagement, onboarding, success planning, renewals/expansion, cross-functional advocacy, and escalation management while coordinating technical workstreams with Solutions Architects.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.

Own and grow a portfolio of customers as their primary contact; drive adoption, retention, and renewals. Build scalable playbooks, surface trends, and work cross-functionally with Support, Product, and Sales to resolve issues and identify expansion opportunities. Communicate value to technical and executive audiences, manage renewals/quotas, and proactively mitigate at-risk customers.

Serve as primary contact for strategic law firm clients to drive adoption, retention, and expansion. Lead QBRs, success planning, and cross-functional issue resolution. Provide guidance on billing, reporting, integrations, and document automation. Identify upsell opportunities, mentor a small team of Client Success Managers, and contribute to Client Success playbooks and scalable engagement programs.

Lead and scale HYPR's Customer Success organization to drive post-sales deployments, retention, expansion, onboarding efficiency, product adoption, and customer satisfaction. Partner with Sales, Support, Product, and Engineering to resolve issues, capture customer feedback, and turn customers into references while pursuing revenue growth and operational improvements.

Serve as a strategic partner to customers to design and execute Brightspace adoption and success plans, drive measurable outcomes, assess health and risk, run enablement and adoption initiatives, influence cross-functional teams, and increase customer lifetime value through engagement, advocacy, and data-driven interventions.

Lead and develop a Customer Success team to drive satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally, mentor staff, manage strategic customer relationships, and scale CS operations leveraging CS platforms and metrics.

Serve as strategic post-sale partner for enterprise customers, driving onboarding, product adoption, renewals, retention, and expansion. Collaborate with Sales, Product, and Support to resolve issues, influence roadmaps, deliver training, and demonstrate ROI.

Manage a portfolio of EverHealth customers to drive adoption, satisfaction, retention, and expansion. Build stakeholder relationships, monitor product usage, create individual success plans, identify upsell/cross-sell opportunities, and improve service delivery processes. Act as product expert and facilitator to close process gaps and improve customer outcomes.

Trusted technical advisor for strategic customers to deploy, operate, and scale LanceDB. Lead onboarding, architecture reviews, and performance tuning; troubleshoot distributed-system issues; build dashboards and enablement; collaborate with sales engineering and product/engineering to influence roadmap and resolve escalations; contribute runbooks, tooling, and processes for post-sales success.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Lead strategic account management for large clients, ensuring retention, growth, and value realization. Develop service and revenue strategies, resolve escalations, onboard clients, mentor account managers, and deliver data-driven insights. Travel up to 20% for client meetings and events.

Manage multiple customer accounts for a behavioral-health SaaS, understand customer needs, drive project and change management, coordinate cross-functional teams, ensure customer satisfaction and retention, and support upsell of additional functionality. Maintain regular client communication and meet retention and satisfaction targets.

Serve as a strategic customer advocate driving product adoption, retention, renewals, and expansion. Build success roadmaps, assess customer health (using Totango), manage escalations, provide product feedback to teams, demo solutions, and align outcomes to business KPIs to deliver measurable value.

Own post-sale customer relationships for TENEX's MDR platform, drive adoption, retention, and expansion. Onboard customers, run business reviews, identify churn risks, collaborate cross-functionally, and travel 10-15%. Provide product feedback and educate customers to maximize security outcomes.

The Customer Success Manager develops engagement plans, facilitates workshops, builds client relationships, analyzes trends, and proposes tailored growth opportunities to enhance client satisfaction.

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.

Serve as primary day-to-day contact for customer requests and device operations: onboard and support customers in Spanish/English, manage device provisioning, MDM enrollment, basic troubleshooting, shipping, repairs, inventory, SOPs, and cross-functional coordination to improve operational efficiency.

The Customer Success Manager will manage client relationships, optimize product use, drive customer satisfaction, and develop strategic account plans while collaborating internally to enhance service delivery.