Associate Customer Success Manager - Scaled

As an Associate Customer Success Manager, you will manage a portfolio of customers while learning the ins and outs of customer success and account management at scale. You will be responsible for supporting customer retention, satisfaction, and engagement. This role is designed to help you grow and develop in your customer success career, with opportunities to expand your skills and take on greater responsibilities as you gain experience.

This is a remote position; however, candidates must reside in the PST or MT time zone.

The impact you'll have: 

• Creation and delivery of renewal quotes, ensuring accuracy and alignment with customer agreements. Help track and manage renewal timelines under the guidance of senior team members.
• Build foundational relationships with your assigned accounts, learning to address customer needs and concerns. Proactively reach out to customers to ensure they are satisfied with the product and services.
• Help track and monitor customer health scores, learning to identify signs of at-risk accounts. Assist in responding to customer concerns and escalate issues when needed.
• Be an engaged partner in your Cross-Functional teams
• Identify cross-sell and upsell opportunities within your portfolio. Learn how to position additional features or services that could benefit the customer.
• Maintain and improve customer success processes, learning how to use automation tools and CRM systems to track customer interactions and improve efficiency.
• Relay customer feedback and concerns, helping ensure the customer voice is heard within the organization.
• Meet internal learning and development goals, improving your understanding of customer success practices, customer engagement strategies, and product knowledge.

What you'll bring:

• 0-2 years of experience in customer success, account management, or a related field, preferably in a SaaS or subscription-based environment.
• Basic knowledge of CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., ChurnZero, Gainsight) is a plus, but not required.
• Strong communication and interpersonal skills, with a desire to learn how to engage and support customers.
• Highly organized, with the ability to manage a portfolio of accounts and prioritize tasks.
• Problem-solving mindset, with the ability to escalate issues when appropriate and ask questions to learn from more experienced team members.
• Eagerness to develop and grow in the customer success space, with a customer-first attitude and passion for helping clients succeed.

Our Benefits & Perks:

🌍 Work From Anywhere – We embrace a remote-first culture, offering flexibility so you can work where you're most productive.

💰 401(k) Matching – We invest in your future.

🌴 Flexible Time Off – Work-life balance matters. Take the time you need to recharge and bring your best self to work.

👶 Paid Parental Leave – We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace.

🩺 Comprehensive Benefits – We offer medical, dental, and vision insurance plans for all employees.

💡 Values-Driven Culture – Our values aren't just words on a page—they shape how we work, make decisions, and support each other.

🤝 Pledge 1% – We’re proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives.

❄️ Winter Shutdown – Enjoy a one-week shutdown in November and a two-week break in December to relax and recharge.

🏡 Childcare Support – Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before &  after-school programs, and in-home care for children or dependents—helping you balance work and family with peace of mind.

This position includes the pay range listed below plus bonus.