Top Senior Customer Success Jobs in Philadelphia, PA

The Customer Success Executive will implement and scale AI solutions in healthcare, ensuring strong adoption by nursing and clinical teams while managing client relationships and project execution.

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

Manage a portfolio of public-sector customers as their strategic partner to drive adoption, engagement, and measurable outcomes. Lead business reviews, build executive and HR relationships, identify risks and expansion opportunities, advocate cross-functionally, and share customer feedback to improve products and experience. Navigate public-sector procurement and budget cycles.

Lead and scale Vanta's Commercial Customer Success function, including partner-led success. Define strategy, operating model, segmentation and playbooks; hire and develop managers and CSMs; drive retention, adoption, time-to-value, and expansion; and partner cross-functionally to remove blockers and scale outcomes using automation and AI where appropriate.

Lead Freestar's post-sales Customer Success organization to drive expansion revenue and yield optimization, reduce churn through technical service excellence, manage senior leaders, align cross-functional teams, and act as executive escalation for high-stakes publisher relationships while traveling to meet enterprise publishers.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.

The Senior Customer Success Manager will mentor customers on Sonatype product implementations, build trusted relationships, and drive customer value, ensuring high renewal rates and successful product usage.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Lead post-sales delivery and adoption for strategic enterprise customers, orchestrating Microsoft and partner resources to drive cloud adoption, consumption milestones, and customer outcomes. Build customer success plans, manage programs and stakeholder relationships, identify retention risks and growth opportunities, and align technical and business priorities across the account.

Player-coach Customer Success manager who leads a small team while owning a portfolio of merchants. Drive onboarding, product adoption, retention, and ROI; establish SLAs, playbooks, and processes; monitor customer health; escalate and resolve complex issues; identify expansion opportunities; collaborate with Product, Engineering, Sales, and Marketing; leverage automation and AI to scale operations.

The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Own post-sale customer journey for strategic enterprise accounts, driving onboarding, adoption, value realization, renewals, and expansion. Act as technical advisor on Cortex, SDLC, DevOps, and cloud-native platforms, lead executive business reviews, identify risks/opportunities, influence product roadmap, and contribute to scaling Customer Success. Up to 30% travel.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Serve as primary client contact for law firm clients, manage relationships, collaborate with SEO and paid media teams, analyze campaign performance (GA4), present reports and recommendations, leverage AI/LLM tools, and drive client retention and growth.

Own post-sale relationships for strategic enterprise accounts across US and Canada. Drive product adoption, ROI, renewals, and expansion through executive engagement, QBRs, KPI reporting, and cross-functional advocacy. Translate platform capabilities into customer business outcomes, manage escalations, and align product and operations with trade compliance workflows.

Serve as a strategic trusted advisor to enterprise customers, drive adoption and retention, deliver ROI-focused business reviews, build executive relationships, create and maintain success plans, mitigate risk, and coordinate cross-functional teams to resolve issues and secure renewals and expansion.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

Manage enterprise customer relationships to drive adoption, value, and expansion of PointClickCare solutions. Act as trusted advisor to executive stakeholders, deliver joint success plans, anticipate and mitigate churn, provide strategic guidance, and collaborate cross-functionally to ensure customer outcomes and retention.

Manage and deepen relationships with a book of clients, identify service and recordkeeping opportunities, develop relationship and retention plans, resolve complex client issues, coordinate cross-team service solutions, and use Vanguard product knowledge to strengthen client outcomes.