Customer Success Advisor

Posted 6 Hours Ago
Be an Early Applicant
14 Locations
Remote
Senior level
Cybersecurity
The Role
Own post-sale success for enterprise customers using SAFE’s CTEM platform. Serve as a trusted cyber-risk advisor to CISOs, CIOs, risk, compliance, and security operations stakeholders; align success goals, drive value realization and retention metrics, support platform adoption, coordinate deployment issues, document best practices, and communicate customer feedback to Product Management.
Summary Generated by Built In

Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty.

We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret.

As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.

The Culture Memo: Our Operating System

Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.

  • Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.

  • The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.

  • Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.

  • Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.

  • The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.

The Perks & Ownership:

We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.

  • Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.

  • Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.

  • Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.

  • Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.


Core Responsibilities:
  • Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption.
  • Act as the ‘voice of the customer’ inside the company.
  • Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk.
  • Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.
  • Drive key metrics such as GRR, NRR, and value realization.
  • Become a SAFE platform expert and help customers become self-sufficient.
  • Assist in identifying and documenting best practices and ensuring customer environments align with them.
  • Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.
  • Communicate and track customer product enhancements with SAFE Product Management.

Essential Skills/ Qualifications/ Experience:

  • Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side.
  • Demonstrated ability to communicate technical risk to non-technical/executive audiences.
  • Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.
  • Empathy with the customer; listening power
  • Strong project management skills - super detail-oriented and disciplined
  • 5+ years of experience in risk consulting, management consulting, and customer success
  • Track record of delivering on customer success metrics
  • Confidence in being an advisor to the CXOs of Fortune 500 companies
  • Comfort with building, ambiguity, and high growth chaos in a startup environment
  • Travel required - 30%

If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, we want to hear from you! 🚀

Skills Required

  • Experience in vulnerability or exposure management, GRC, or a related security domain
  • Ability to communicate technical risk to non-technical and executive audiences
  • Experience managing multi-stakeholder enterprise accounts through organizational change
  • Strong project management skills and attention to detail
  • 5+ years of experience in risk consulting, management consulting, and customer success
  • Track record of delivering customer success metrics
  • Confidence advising C-suite executives at Fortune 500 companies
  • Comfort working in a high-growth startup environment
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The Company
HQ: Palo Alto, CA
403 Employees
Year Founded: 2012

What We Do

Safe Security is a pioneer in the “Cybersecurity and Digital Business Risk Quantification” (CRQ) space. It helps organizations measure and mitigate enterprise-wide cyber risk in real-time using it’s ML Enabled API-First SAFE Platform by aggregating automated signals across people, process and technology, both for 1st & 3rd Party to dynamically predict the breach likelihood (SAFE Score) & $$ Value at Risk of an organization Headquartered in Palo Alto, Safe Security has over 200 customers worldwide including multiple Fortune 500 companies averaging an NPS of 73 in 2020. Backed by John Chambers and senior executives from Softbank, Sequoia, PayPal, SAP, and McKinsey & Co., it was also one of the Top Contributors to the National Vulnerability Database(NVD) of the U.S. Government in 2019 and the ATT&CK MITRE Contributor in 2020. The company, since 2018, has also been working with MIT in joint research for the development of their SAFE Scoring Algorithm. Safe Security has received several awards including the Morgan Stanley CTO Innovation Award.

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