Top Senior Operations Jobs

The Operations Manager II leads a process team to improve safety, service, cost, and productivity while fostering a continuous improvement culture. Responsibilities include overseeing production activities, managing talent acquisition, tracking performance, and supporting new processes. Strong leadership, communication, and conflict resolution skills are required.

Oversee commercial lines operations including policy processing, endorsements, renewals, and cancellations. Drive process improvements, automation, compliance, reporting, and team development while collaborating with underwriting, claims, IT, compliance, and sales to ensure high service levels and customer satisfaction.

The Senior Operations Analyst will lead advanced analytics for R&D transitions, analyze program performance, assess risks, and improve processes in defense research.

Partner with the CEO and senior leadership to design and improve operational systems, drive cross-functional initiatives, manage staffing and resource planning, reduce administrative burden, coordinate new business operations and proposals, and increase accountability and efficiency across the agency.

Lead and improve sales operations processes (order management, pricing, customer setup), maintain master data, build dashboards and analytics, support cross-functional execution of campaigns and promotions, drive service-level improvements, manage contract/pricing reviews, and train partners to scale sales effectiveness and operational discipline.

Build and own operating cadences (planning, WBRs, OKRs), design AI-native workflows, run 2-4 week strategic sprints, perform deep analytical work (pricing, cohorts, forecasting), identify and size new opportunities, and manage core operational infrastructure including compliance, vendors, and G&A.

Senior operational owner for payment network and processing functions. Manage direct and gateway network connections, BIN/ICA provisioning, certification, settlement, reconciliation, and transaction investigations. Act as primary relationship manager with card networks and sponsor banks, translate between engineering, product and finance, and ensure compliance with network rules.

Review, approve, and track commercial and commercial real estate loan documentation to ensure compliance with approved loan presentations and credit policy. Manage loan exceptions, recordation, and delivery for large and mid-sized commercial and syndicated credits. Support centralized Loan Operations Closing Team and Commercial Loan Lines of Business.

Lead systems operations projects: gather and document business requirements, develop and configure system specifications, define project scope and test plans, and create process improvements to enhance system functionality.

Lead a Banking Operations team overseeing payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins. Coach analysts, manage exceptions/escalations, build scalable operating frameworks, drive AI adoption and automation, partner cross-functionally to strengthen controls, and translate frontline insights into reporting and process improvements.

Lead a Banking/Payment Operations team overseeing monitoring of Fedwire, SWIFT, ACH, checks, and stablecoins. Coach analysts, manage exceptions/escalations, build scalable onboarding and QA frameworks, drive AI adoption for operational efficiency, partner cross-functionally with Compliance/Legal/Product/Engineering, and translate frontline insights into leadership reporting while improving controls and automation.

Lead and coach a Banking Operations team overseeing payment monitoring across wires, SWIFT, ACH, checks, and stablecoins. Build scalable onboarding, QA, escalation, and reporting frameworks; partner with Compliance, Legal, Product, and Engineering; drive AI adoption and automation to improve speed, quality, and controls; translate frontline insights into leadership-ready recommendations.

Own end-to-end contract negotiations and lifecycle for higher-education partners, draft and redline agreements, track renewals and contract data, align terms with billing and revenue recognition, support billing plan setup and collections, maintain templates and playbooks, and identify contract-to-cash process improvements.

Lead and develop an office services team, own daily administrative and records functions, build SOPs and scalable processes, manage facilities and space planning, and plan and execute events while serving as primary operational contact across the firm.

Manage Growth team's budget, forecasting, expense reconciliation, and procurement tasks. Process requisitions and vendor onboarding in Workday, reconcile travel and corporate card spend, support events and onboarding, and identify/process improvements to build AI-enabled automated workflows and standardized documentation.

Manage and support company IT systems including Aloha POS, VOIP, endpoints, networking and ticketing. Provide end-user and new-store training, implement upgrades, execute disaster recovery, troubleshoot issues, and travel to sites (~20%). Drive IT process improvements and deliver professional timely support.

Lead technical support and operational strategy for Sundance Collab, ensuring readiness and quality of live events and digital library. Oversee content curation, video editing, YouTube strategy, accessibility, data-driven evaluation, revenue opportunities, and vendor/freelancer management. Hire, mentor, and manage the Content & Operations team while modernizing workflows and evaluating EdTech/AI tools.

Lead and scale a Product Operations team supporting Entity Management products. Own operational health, quality programs, BPO/vendor management, measurement and dashboards, reduce manual work via tooling/automation/AI, and partner with Product and Engineering to improve workflows and product reliability.

Lead and scale enterprise proposal operations for a high-volume government-focused consulting firm. Develop Shipley-aligned processes, templates, QA and reviews, pricing strategy, reusable assets, and technology integration. Manage and mentor proposal managers, drive metrics and continuous improvement, collaborate with capture, finance, and executives, and implement AI and automation to increase efficiency and win rates across federal, state, and local health and human services opportunities.

Lead and improve operational efficiency, revenue, margins, and client retention across multi-site hospitality programs. Oversee P&L, manage and coach operations teams, implement process changes, negotiate contracts, and maintain client relationships while ensuring operational excellence and staff development.

Manage day-to-day production operations for Java/J2EE applications, ensure 24x7 availability, troubleshoot incidents, optimize performance, automate routine tasks, participate in on-call rotation, support disaster recovery, and work with Agile/DevOps processes and monitoring tools.

Manage administrative and HR functions for the School of Nursing research office; support faculty with grant development and submissions, post-award reporting, IRB coordination, database management (including CAYUSE), Hyperion variance reporting, website updates, scheduling, and general research operations to enhance the research mission.

Own enterprise support for health system customers: run the support queue, reproduce and escalate bugs, onboard facilities, manage incident communication, and build runbooks. Expand into internal IT (help desk, MDM, SSO, endpoint security), SOC 2 evidence in Drata, and eventually lead a team.

Lead end-to-end strategy and operations to scale student-counselor matching, counselor recruitment/onboarding, customer escalations, and HubSpot-based operational systems. Build workflows, SOPs, metrics (NPS/CSAT), and cross-functional execution with founders while managing teams and remaining hands-on.

Provide onsite administrative and operational support to senior firm leaders: manage calendars, travel, meetings, internal systems, and project coordination to ensure timely follow-through and smooth day-to-day operations across service lines.