Top Senior Operations Jobs

Own end-to-end service experience for assigned customers: act as primary operational contact, manage escalations, drive diagnostic excellence, reduce repeat issues, coordinate cross-functional execution, generate insights to improve support/training/engineering, and improve uptime and customer satisfaction.

Own end-to-end service experience for assigned customers by coordinating Support, Field, Engineering, and Sales. Drive escalation management, diagnostic excellence, demand reduction, and scalable improvements to improve first-time resolution, reduce repeat issues, and strengthen customer relationships.

Lead tactical MPI payment operations including ACH and wire fund transfers, investigate and resolve failed transactions, manage refunds/reissues, support payment reporting and client reconciliation, handle escalations and reporting requests, and liaise between Payment Specialists and Development to submit and track payment processing tickets.

The Operations Development Product Group Manager is responsible for leading transformational initiatives in operations, strategy, and technology while fostering high-performing teams and driving improvements in manufacturing, digitalization, and competitiveness.

The Strategy and Operations Principal manages daily operations of an intermodal transit service, leads a team, develops relationships with stakeholders, and analyzes data to improve processes and ensure compliance.

Serve as senior travel subject-matter expert and escalation point for complex VIP and group travel. Optimize booking processes, drive traveler adoption of tools, manage vendor/TMC relationships, support meetings/events travel logistics, and lead travel policy implementation, training, and platform testing to improve traveler experience and operational efficiency.

Manage strategic planning and operations within the organization, ensuring alignment with business goals and optimizing processes.

Build and scale the revenue operations backbone by ensuring data integrity across Salesforce and BI tools, delivering standardized revenue reporting and insights, managing deal desk processes, documenting sales SOPs, driving automation and AI-enabled workflows, and leading cross-functional projects to improve accuracy, efficiency, and scalability for direct and partner-led retail media revenue streams.

Maintain and update exchange fee setups in GMI, perform monthly fee reconciliations across multiple exchanges, resolve discrepancies, communicate adjustments to clients, document reconciliations, support audits, and help develop controls and procedures.

Lead design and scaling of team operations across processes, systems, and workflows. Drive cross-functional process design, system implementations, automation and AI-enabled improvements, organizational design, change management, and continuous improvement to increase efficiency, alignment, and measurable business value.

Lead day-to-day operations across Client Activation & Support, Audit, Content/Social, Co-Op, and Project Management. Manage and develop team leads, enforce SLAs and quality standards, drive process improvement and KPI reporting, support recruiting and vendor/invoice oversight, and ensure cross-functional alignment while reporting performance to the Sr. VP of Operations.

Manage and optimize Revenue Operations, enhancing processes across Sales, Marketing, and Customer Success to improve productivity and forecasting accuracy.

The Vice President of Production Operations leads operational readiness, ensuring effective execution of production programs, managing supply chain strategies, and fostering team development while driving operational excellence and continuous improvement initiatives.

Lead Support strategy and operations: provide data-driven insights, build 0-to-1 programs, own lifecycle intelligence, drive AI/automation adoption, plan capacity and budgets, create unified performance dashboards, and represent Support cross-functionally to execute OKRs and improve customer experience.

The Revenue Operations Manager ensures operational effectiveness and revenue integrity for product pricing and system integration. Responsibilities include managing pricing setup, coordinating cross-functional teams, supporting system integrations, and maintaining SOX controls.

The Business Operations Manager leads operational execution across finance, legal, sales, and delivery, ensuring client satisfaction and managing contracts and pricing strategies, while collaborating with various teams. This role involves financial oversight, cross-functional coordination, and process implementation to support business growth.

Oversee daily operations across transportation, records, shredding, and admin. Manage a 20-person team, billing, payroll, vendor and fleet/DOT compliance, inventory, facilities, and process improvements to maintain customer satisfaction and operational efficiency.

The Operations Manager will oversee operations functions, ensure alignment with business goals, manage budgets, maintain safety standards, and improve efficiency.

Manage end-to-end partner operations, including onboarding, deal registration, referrals, quoting, reseller support, account setup, escalations, and policy compliance. Maintain cross-system data integrity, monitor SLAs and KPIs, resolve operational issues, create SOPs and training materials, and drive automation and process improvements. Collaborate cross-functionally to mitigate risks, improve efficiency, and support internal and external stakeholders.

Manage a team of auto/property claims employees, ensuring quality, compliance, and operational effectiveness. Coach, hire, and develop staff, handle escalations, optimize workloads, and lead process improvements to enhance member experience and risk controls.

Coordinates the CEO’s major activities, executive engagements, board meetings, events, travel, and cross-functional processes. Prepares agendas, briefings, presentations, analytics, minutes, and follow-ups while supporting senior leadership priorities and strategic projects. Partners with the Chief of Staff, Executive Assistant, Communications team, and organizational stakeholders to ensure effective execution, communication, and governance. The role requires strong organization, discretion, judgment, communication, and regular in-person presence in New York City.

Leads revenue operations, CRM optimization, sales and revenue process design, forecasting, pipeline management, reporting, dashboards, sales technology adoption, and performance analytics. Partners with Finance, Sales, Marketing, and senior leadership to improve revenue predictability, operational efficiency, and growth. Manages the Revenue Operations team and oversees commission plan design and administration.

The Senior Analyst, Revenue Cycle leads initiatives to enhance systems, support onboarding, and improve processes within the Revenue Cycle, driving operational efficiency and customer satisfaction.

Leads enterprise revenue operations analytics and performance management. Owns KPI monitoring, forecasting, recurring analytical models, dashboards, root-cause analysis, intervention workflows, and executive reporting. Partners across Growth, Marketing, Operations, Clinical, HR, Finance, and Contact Center teams to improve data integrity, accountability, performance visibility, forecasting accuracy, patient visits, revenue, and operational consistency.

Owns the systems, data, reporting, processes, and automations supporting Sales, Customer Success, and Marketing. The role manages the GTM technology stack, data integrity, dashboards, forecasting, segmentation, pipeline design, account mapping, commission workflows, and cross-functional growth initiatives. It also improves sales productivity, streamlines lead-to-customer processes, and partners with leadership on revenue strategy and operating plans.