Top Senior Operations Jobs

Design and build scalable corporate IT infrastructure; respond to help-desk requests and provide onsite/remote technical support; administer systems across Linux, Windows, and Mac; manage networking (VPN, DNS, firewalls, switches) and SaaS integrations; create IT processes and lead platform implementations for global teams.

Manages technical escalations for Magnite’s DV+ programmatic advertising platform. Queries large datasets with SQL, troubleshoots issues across systems, APIs, reporting pipelines, and integrations, and applies AI tools to automate workflows and improve efficiency. The role coordinates with Product, Engineering, Account Management, Technical Operations, and external partners while documenting solutions, diagnosing root causes, and driving ambiguous issues to resolution.

Leads the global Momentum Managed File Transfer Operations team, overseeing platform stability, production support, incident and change management, client onboarding, profile builds, governance, security, disaster recovery, and continuous improvement. Partners with Engineering, Infrastructure, Security, Risk, Compliance, vendors, clients, and business stakeholders to enforce production readiness, operational controls, data protection, and service quality. Manages staffing, performance, operational metrics, escalations, risk mitigation, and technical platform stewardship for a mission-critical 24x7 service.

Own pricing and sales analytics, deal-desk decisions, quoting tools, commercial reporting, executive materials, and quote-to-cash process improvements. Partner with Sales, Finance, Legal, Product, and Operations to improve pricing governance, profitability, onboarding, and revenue metrics. The role requires advanced Excel and PowerPoint skills, quantitative analysis, commercial judgment, and cross-functional coordination.

Leads operational strategy, process scaling, budgets, capacity planning, quality compliance, and day-to-day delivery operations across multiple U.S. collection facilities. Manages site and technical teams, drives operational excellence, oversees resource planning and financial decisions, monitors data quality, and partners with Delivery, PMO, Security, and Infosec teams. The role is hybrid with 3–4 days weekly onsite in Midtown New York.

Lead SMB revenue operations strategy and execution, manage and coach a team of analysts, prioritize and deliver cross-functional GTM projects, optimize processes and systems, and rapidly resolve operational issues to enable scalable revenue growth.

Own end-to-end order-to-cash operations across booking, provisioning, billing, invoicing, renewals, usage metering, and cloud marketplaces. Build the automation roadmap, improve touchless processing, reconcile billing data, support month-end close, and establish scalable controls. Partner with Deal Strategy, GTM Systems, Finance, Accounting, Product, and Engineering while personally shipping automations and resolving billing defects.

Own end-to-end order-to-cash operations, including order booking, provisioning, usage-based billing, invoicing, renewals, cloud marketplace operations, reconciliations, and month-end close support. Build the automation roadmap, eliminate manual processes, improve billing accuracy, establish operational controls, and coordinate with Deal Strategy, GTM Systems, Finance, Accounting, Product, and Engineering to scale order operations efficiently.

Lead and build the revenue operations function: own HubSpot CRM, pipeline hygiene, forecasting dashboards, deal desk and RACI, comp and capacity planning, cross-functional processes between sales, supply, legal, and finance, and introduce AI-driven efficiencies to automate reporting and ops.

Manage IT operations and service delivery across four regulated biotech sites. Responsibilities include service desk oversight, Microsoft 365 and endpoint administration, identity and device management, vendor and SLA management, employee technology lifecycle support, laboratory systems support, incident response, access reviews, compliance documentation, asset management, purchasing, and operational project leadership. The role is hands-on, requires occasional travel and off-hours outage response, and supports GxP-related IT environments.

Leads global IT operations, service desk teams, and ITIL-aligned support processes. Oversees Microsoft 365 adoption, endpoint management, service performance, vendor relationships, infrastructure initiatives, security collaboration, disaster recovery, and business continuity. Provides training, improves workflows, and ensures reliable technical support and positive end-user experiences across global offices.

Leads operational standards, SOPs, process documentation, change management, and readiness activities across markets. Partners with IT, Legal, Compliance, Training, and Operations teams to implement system and process changes, maintain governance, support testing and workflow design, and drive consistent adoption. Uses audits, operational data, feedback, and performance metrics to identify improvements, monitor adherence, and support corrective actions.

Directs daily operations for a 24-hour shelter, overseeing facility management, compliance, safety, security, staffing, incident response, emergency preparedness, inspections, quality assurance, reporting, and corrective actions. Supervises operations staff, manages scheduling and performance, coordinates with internal departments, and serves as the operational liaison during regulatory audits and monitoring visits. Ensures adherence to DHS, OTDA, OSHA, FDNY, contractual, and agency requirements while supporting safe, compliant, resident-centered program delivery.

Supports private credit investment operations across deal closings, fundings, asset setup, monitoring, reporting, banking and custodian relationships. Reviews legal documents, coordinates internal and external stakeholders, maintains operational controls, manages reporting, documents procedures, resolves process issues, and supports automation. The role requires private credit middle-office expertise, strong analytical and organizational skills, cross-functional communication, and potential supervisory responsibility.

Leads strategic and administrative support for branch leadership through supplier and contract management, financial and profitability analysis, market assessment, regulatory relationship management, investment evaluation, operational dashboards, maintenance oversight, systems integrity, and KPI reporting. Supports compliance, safety, cost control, vendor performance, and data-driven decision-making without directly managing daily operations.

Supports Zenshi franchisees through mentorship, policy enforcement, operational guidance, financial analysis, food safety oversight, and sales improvement. Conducts field visits, documents compliance, translates strategic plans into sales activities, analyzes P&L and profitability opportunities, and builds franchisee accountability. The role requires up to 60% travel, strong relationship-building and communication skills, restaurant operations leadership experience, and proficiency in Microsoft Office.

Supports external clients by resolving complex operational and technical issues, routing requests to appropriate BNY resources, and ensuring timely execution. Applies advanced judgment and problem-solving skills to deliver high-quality service to a specialized client base. Leads or participates in initiatives that improve client experience and business processes, while providing guidance to less experienced team members.

Leads client operations and reporting teams, improves service delivery and operational processes, ensures accurate reporting, and serves as the primary contact for key clients. The role requires cross-functional collaboration, continuous improvement, leadership, and client service expertise within financial services.

Supports external clients by resolving complex operational and technical issues, directing requests to appropriate resources, applying advanced judgment and problem-solving, and contributing to client-experience improvements and process initiatives. The role also provides guidance to less experienced team members and requires strong communication skills, a bachelor’s degree or equivalent experience, and preferred experience in operations or client services.

Supports external clients by resolving complex operational and technical issues, directing requests to appropriate BNY resources, and ensuring timely execution. Applies advanced judgment and problem-solving to deliver high-quality service to specialized clients. Leads internal initiatives, contributes to process improvements, and guides less experienced team members.

Supports specialized external clients by resolving complex operational and technical issues, coordinating requests with internal BNY resources, identifying business needs, and improving the client experience. The role requires advanced problem-solving, sound judgment, strong communication, and the ability to manage multiple complex client accounts. It also provides guidance to less experienced team members and may support bilingual Spanish- and English-speaking clients.

Leads solution operations by translating product strategy into scalable processes, service standards, operating cadences, and client-facing execution plans. Acts as a bridge across product, client service, account management, and delivery teams; drives cross-functional initiatives, risk mitigation, change adoption, training, and continuous improvement. Uses customer feedback and operational performance insights to improve service delivery, influence decisions, and support broader solution operations strategy.

Owns healthcare and telehealth operations across clinical, provider, pharmacy, fulfillment, customer support, and technology partners. Responsibilities include managing workflows and SLAs, resolving complex patient and partner issues, developing SOPs and playbooks, preparing launches, monitoring operational metrics, and building scalable processes in an ambiguous, regulated environment.

Oversee IT infrastructure across stores, offices, and cloud environments. Manage systems and network administration, telecom, hardware and software deployments, backups, disaster recovery, data loss prevention, point-of-sale technology, payment terminals, reporting, and service providers. Support requirements gathering, software updates, critical issue escalation, and internal resource distribution while leading technology projects and partnering with executives and business departments.

Leads Libbey’s Marketing Operations function, including operational processes, governance, marketing technology, analytics, PMO activities, creative operations, and shared services. Owns the marketing technology roadmap, reporting, data governance, project prioritization, resource planning, and workflow optimization. The role also manages, coaches, and develops team members while driving continuous improvement, service delivery, accountability, and operational scalability across the Marketing organization.