Head of Operations & Growth

Posted Yesterday
6 Locations
In-Office or Remote
Senior level
Healthtech • Professional Services • Consulting • Telehealth
The Role
Leads internal teams and contractors, manages daily operations and performance, oversees growth and marketing initiatives, and drives user acquisition, engagement, and platform expansion. Partners with the founder to execute business priorities, improve operational efficiency, and increase team accountability and productivity. The role also supports expansion of an international mental health provider network and requires startup or scaling-platform experience.
Summary Generated by Built In

MindFriend | HealthTech & Mental Health | Full-Time

MindFriend is a growing international mental health technology platform. We are looking for an experienced Operations & Growth Manager to oversee our team, manage daily operations, and drive business growth.

Key Responsibilities
  • Lead, supervise, and coordinate internal teams and external contractors.
  • Manage daily operations, workflows, deadlines, and performance.
  • Oversee marketing activities, campaigns, and growth initiatives.
  • Develop and execute strategies for user acquisition, engagement, and platform growth.
  • Support the expansion of our international network of psychologists, psychiatrists, and therapists.
  • Work closely with the founder to translate business priorities into measurable results.
  • Improve operational efficiency, accountability, and team productivity.

RequirementsRequirements
  • 7+ years of experience in operations, business management, or growth leadership.
  • Proven experience managing teams and delivering results.
  • Strong understanding of digital marketing, growth strategies, and customer acquisition.
  • Experience in HealthTech, mental health, digital health, or healthcare platforms preferred.
  • Commercial mindset, strong organisational skills, and ability to work independently.
  • Experience working in startups or scaling digital platforms is highly desirable.

We are looking for a hands-on operational leader, not solely a marketing specialist. The ideal candidate combines people management, operational execution, and business growth expertise.


Benefits

Salary + Employee equity

Skills Required

  • 7+ years of experience in operations, business management, or growth leadership
  • Experience managing teams and delivering results
  • Strong understanding of digital marketing, growth strategies, and customer acquisition
  • Experience in HealthTech, mental health, digital health, or healthcare platforms
  • Commercial mindset, strong organizational skills, and ability to work independently
  • Experience working in startups or scaling digital platforms
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The Company
HQ: London
Year Founded: 2020

What We Do

Mind Friend is a global telehealth and mental health education platform that connects individuals with licensed psychologists, psychiatrists, and therapists. Its mission is to make mental health education accessible, reduce stigma, and provide evidence-based support through a centralized directory and digital platform. The company also collaborates with organizations and policymakers to integrate psychological research into decision-making, aiming to improve mental health systems and workplace wellbeing globally.

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