Top Senior Operations Jobs

Manages environmental specialists and material handlers, including hiring, onboarding, coaching, performance development, scheduling support, training, client coordination, safety, quality control, and regulatory compliance. Oversees site visits, STOP audits, employee advancement, emergency-response readiness, and service delivery for laboratory and onsite support accounts. Requires environmental services knowledge and compliance with DOT, RCRA, and applicable regulations.

Lead P&L performance and operational improvement across portfolio companies by driving revenue growth, margin expansion, and adoption of Shield's AI platform. Manage forecasts, budgets, and cross-functional initiatives; support onboarding; build automation and low-code solutions; coach local leadership and implement standardized processes to scale operations and strategic growth.

Supports senior leadership through complex calendar management, meeting coordination, travel planning, briefing materials, and executive communications. Oversees business operations, governance, compliance, risk management, client care tracking, reporting, dashboards, action registers, and operational processes. Maintains risk registers, supports audits and planning cycles, monitors strategic initiatives, and ensures follow-through on leadership commitments and compliance requirements.

Provides high-level administrative and operational support to the Senior Vice President of Tax and department. Responsibilities include executive calendar and travel management, invoice and check processing, contract and document administration, vendor and external advisor coordination, financial recordkeeping, tax compliance deadline tracking, expense reporting, and handling confidential financial information.

Leads Business Development Operations by managing people, processes, systems, reporting, KPIs, partner referrals, program implementation, events, budgets, and cross-functional planning. Owns Salesforce and related tools, improves sales processes through automation, supports leadership decision-making, coordinates enablement and compensation workflows, and manages partner and client-facing operational activities. The role requires hospitality industry experience, Salesforce expertise, people management, and travel up to 25%.

Performs and reviews wealth management operations, including account maintenance, asset transfers, cash and wire processing, billing, securities transactions, reconciliations, reporting, compliance controls, and vendor administration. Owns specialized operational areas, resolves escalated issues, conducts quality control reviews, supports audits, and trains less experienced staff. The role is hybrid in Boston and requires accurate, deadline-driven execution across financial platforms.

Leads daily orchestra and venue operations, including rehearsals, performances, touring, runouts, rentals, production schedules, logistics, budgets, contracts, and recording projects. Supervises operations staff, coordinates with musicians, artists, presenters, vendors, and stage personnel, and supports labor relations and committee work. Requires strong orchestral knowledge, communication, administrative, and leadership skills, with evening and weekend availability.

Oversee daily operations and performance across multiple sales programs, managing program leaders and sales teams. Monitor KPIs, staffing, productivity, profitability, and client satisfaction; implement corrective actions; coordinate hiring, onboarding, training, and program launches; establish SOPs; analyze operational and financial reports; and provide strategic recommendations to executive leadership.

Leads daily IT operations for a high-volume hotel environment, ensuring reliable, secure, and high-performing systems. Supervises, coaches, and develops IT Technicians; oversees troubleshooting, incident resolution, service standards, ITIL processes, KPIs, and SLAs. Maintains servers, networks, voice systems, applications, and operational technologies; coordinates cybersecurity and vulnerability initiatives. Manages technology deployments, vendors, budgeting, lifecycle planning, and property-wide IT projects while serving as the escalation point for complex technical issues.

Leads the Legal Department’s operational strategy, scalability, and continuous improvement. Oversees legal technology, matter and contract management, budgeting, vendors, outside counsel, reporting, litigation support, knowledge management, and workflow automation. Drives responsible AI adoption, process redesign, standardized intake and approval workflows, operational controls, and data-driven performance measurement. Partners with legal leadership and stakeholders to improve efficiency, manage resources, implement technology, and support organizational growth.

Lead the launch and operational development of OLAM Stamford, a new public charter school. Build systems for transportation, meals, facilities, safety, records, attendance, enrollment, family communications, compliance, budgeting, purchasing, vendors, and technology. Partner with the Head of School and network teams, engage families and community organizations, coordinate staff processes, and create a safe, welcoming learning environment. As the school grows, hire and develop an operations team.

Oversee call center operations by monitoring KPIs, improving efficiency and service quality, coaching frontline leaders, managing reporting, ensuring compliance, mitigating operational risk, and maintaining key client relationships. The role drives continuous improvement, performance management, leadership development, SLA achievement, and data-informed operational decisions.

Leads managed services delivery across service desk and Tier 3/4 engineering teams. Oversees SLAs, incident and change management, infrastructure health, cybersecurity remediation, backups, automation, reporting, staffing, and client communications. Manages 24x7 coverage, develops technical teams, coordinates major incidents, maintains ITSM processes, and drives service standardization and improvement across client environments.

Leads complex operational activities, continuous improvement, safety, quality, delivery, cost, and employee engagement. Spends significant time on the operations floor, develops teams, coaches employees, resolves process and service issues, facilitates change, and ensures standardized work and accountability. Partners with customer service and quality teams to identify root causes and implement solutions while meeting safety, quality, and on-time delivery goals.

Leads and scales marketplace operations across vehicle listings, title, payments, logistics, and commercial workflows. Manages function owners, resolves transaction escalations, improves operational metrics, develops SOPs, and drives AI-enabled automation with Product, Engineering, Finance, CX, and Program Management. The role is a player-coach position focused on increasing transaction speed, accuracy, and scalability while reducing costs.

Provides customer service and operational support for wireless service and installation work. Coordinates technicians, installers, customers, and vendors; schedules and follows up on service appointments; prepares, maintains, closes, and invoices work orders; conducts customer satisfaction follow-up; supports equipment returns, inventory control, and field parts requests.

Manages day-to-day operations across multiple projects, crews, locations, or high-value accounts. Supervises staff, oversees supplies and production, verifies quality and performance metrics, maintains schedules, handles administrative documentation, and ensures compliance with safety and HR policies. The role also coordinates billing, hours, supply tracking, and other operational functions while supporting established business goals.

Own the operational foundation for corporate and public training programs, including sales handoffs, client onboarding, delivery logistics, resource planning, materials management, tool administration, and performance monitoring. Improve workflows, systems, and operating rhythms while coordinating across Training, Consulting, Sales, Marketing, Finance, facilitators, and partners. Track costs, capacity, scope, quality, and profitability, and support strategy execution, product launches, translations, and occasional event delivery.

Own HaloPSA administration, implementation, automation, reporting, documentation, and process improvement. Lead migration from ConnectWise through go-live, develop dashboards and operational metrics, resolve complex platform issues, establish repeatable standards, and train NOC teams. Administer Azure and Microsoft 365 integrations, automate workflows with PowerShell, use SQL for reporting, and collaborate across technical teams to improve platform efficiency and reduce operational friction.

Manages administrative operations for the Executive Dean for Research Office, including executive scheduling, meetings, communications, events, office services, procurement, inventory, expenses, and standard operating procedures. Supervises staff, coordinates stakeholders, administers faculty development services, manages shared communications channels, supports leadership initiatives, monitors budgets and controls, and drives operational projects to completion.

Manages backorder and custom/drop-ship operations, improving quality, speed, and accuracy. Analyzes department performance, tracks profitability, returns, vendor performance, and customer feedback, and partners with internal teams and vendors to resolve issues, improve service processes, and identify product opportunities. The role also guides leaders and travels to Uline branches and vendors.

Own and optimize revenue operations systems, workflows, lead routing, forecasting, territories, segmentation, and GTM data governance. Build dashboards and analytics for pipeline, conversion, productivity, bookings, and forecast accuracy. Partner with Sales and other GTM teams on planning, deal support, pricing workflows, and strategic programs. Evaluate tools, improve system health, and collaborate with Data and Analytics on AI-enabled efficiency solutions.

Leads day-to-day operations across regional home-services markets, owning P&L performance, staffing, scheduling, labor utilization, service quality, member experience, vendor relationships, and asset management. Coaches field teams, recruits and develops talent, establishes operational goals, resolves escalations, visits job sites, and creates repeatable playbooks to improve revenue, margins, retention, and customer satisfaction.

Leads VIP strategy and operations for acquiring, engaging, growing loyalty among, and retaining high-value customers. Partners with leadership and cross-functional teams to analyze business needs, build AI-enabled models and workflows, launch initiatives, and drive measurable outcomes. Requires strong data fluency, SQL or Python experience, technical problem-solving, cross-functional influence, executive communication, and sound judgment in a regulated responsible-gaming environment.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding, technical escalations, deliverability, compliance, and process improvement. Analyze operational metrics, identify root causes, develop scalable workflows and playbooks, influence tooling and product roadmaps, and partner cross-functionally across Product, Engineering, Sales, Success, and Email Deliverability. Mentor junior team members and drive automation, reliability, and operational excellence.