Top Support Engineer Jobs

Provide on-site hardware and software desktop support for laptops/desktops and printers. Troubleshoot Windows OS and Office suite, Adobe and Java issues, map network printers, resolve network and patching issues, and support conference room hardware. Strong diagnostics, communication skills and industry certification required.

Provide Level-1 desktop and laptop support for hardware, software, peripherals and VPN users. Troubleshoot, image and configure systems, manage warranty/vendor RMA, perform maintenance/changes, escalate complex issues, and communicate status to users and service desk. Support may include after-hours on-call work.

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot OS, networking, hardware, and malware issues; document solutions; deliver technical training; communicate status to stakeholders; work after hours for high-severity incidents.

Provide bilingual (Portuguese/English) Level 1 technical support: triage, troubleshoot and reproduce issues for McAfee Scan Alert; log and escalate cases in MAX; communicate with Tier II and customers; produce knowledgebase articles and troubleshooting guides; document testing and resolutions; maintain professional customer-facing communication.

Provide Level-2 desktop/laptop and peripheral support, troubleshoot hardware, software, LAN and VPN connectivity, create and maintain system images, coordinate OEM warranty repairs, install/configure approved software, escalate incidents per SLAs, and recommend hardware/software solutions.

Provide global first-response support for a mission-critical Windows tool: triage and reproduce issues, monitor logs, restart services/servers/databases, file bugs in TFS/Rally, and maintain user documentation and FAQs.

Provide escalated technical support for complex hardware, software, and networked systems. Troubleshoot, diagnose, repair, and debug issues unresolved by first-line support. Communicate status to customers and internal teams, document findings, analyze logs, and report bugs to engineering. May assist with installations and upgrades.

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify and escalate to Tier-II, liaise with Tier-II, document issues, and create support knowledgebase content.

Provide Level-2 desktop and laptop support, troubleshoot hardware/software, maintain images and configurations, resolve LAN/VPN connectivity, coordinate OEM repairs, ship replacement parts, and escalate complex issues while meeting SLAs and supporting end users (including remote VPN users).

Provide Level-2 support for desktops, laptops and peripherals: troubleshoot hardware/software, LAN/VPN and AD issues; create and maintain images; coordinate vendor repairs; perform installs, maintenance, moves/changes, and remote support while meeting SLAs and documenting procedures.

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot networking, OS, hardware, and malware issues; document solutions; deliver technical training; communicate status to customers, sales, and management; work after hours for critical incidents.

Provide Level-1 desktop/laptop/peripheral support including troubleshooting, imaging, hardware repairs, part returns, software installation/configuration, Active Directory administration, phone and remote VPN support, escalation to higher teams, and occasional on-call and travel duties to meet SLAs and customer satisfaction.

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Systems Support Engineer, you will interface with customers to troubleshoot issues, manage ticket escalations, perform repairs in the field, and collaborate with sales and engineering for product improvement.