Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Tier II Technical Support Engineer
On behalf of our client, Procom Services is searching for a Tier II Technical Support Engineer for a contract opportunity in Plano, TX.
Tier II Technical Support Engineer Job Details
Provides technical support to field engineers, technicians, and other personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and/or upgrade. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Tier II Technical Support Engineer Mandatory Skills
-Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers.
-Ability to maintain poise and professionalism under pressure.
-Ability to multi-task, prioritizes job requirements, and meet deadlines.
-Friendly and approachable personality with positive attitude.
-Self-motivated and productive focus.
-Strong proven, customer service soft skills.
-Strong troubleshooting and documentation skills.
Product specific requirements:
-General understanding of SQL as related to product support.
-Knowledge of TCP/IP and LAN technologies.
-Strong analytical abilities including log analysis skills.
-Understanding of Windows Operating system.
-Understanding of Linux Operation systems.
Tier II Technical Support Engineer Start Date
ASAP
Tier II Technical Support Engineer Assignment Length
6 months with possible extensions
Additional InformationAll your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
Skills Required
- Effectively communicate updates to customers, sales support, management, and peers.
- Maintain poise and professionalism under pressure.
- Ability to multi-task, prioritize job requirements, and meet deadlines.
- Friendly and approachable personality with a positive attitude.
- Self-motivated and productive focus.
- Strong customer service soft skills.
- Strong troubleshooting and documentation skills.
- General understanding of SQL as related to product support.
- Knowledge of TCP/IP and LAN technologies.
- Strong analytical abilities including log analysis skills.
- Understanding of Windows operating system.
- Understanding of Linux operating systems.
- Resume submitted in Word format.
What We Do
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada, and one of North America's leading staffing and contract workforce services providers. The company specializes in connecting IT talent with opportunity, delivering flexible IT staffing solutions and professional services to help organizations overcome technology gaps and drive transformation.
