Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Bilingual Technical Support Engineer (Portuguese/English)
On behalf of our client, Procom Services is searching for a Bilingual Technical Support Engineer for a contract opportunity in Plano, TX.
Technical Support Engineer Job Details
This is a Tier II/Product Specialist Support role. Your main responsibility is to provide technical support to both internal and external client customers. The Technical
Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management,
and fellow technical support engineers. Technical Support Engineers are also relied on as subject matter experts in their fields, proactively documenting technical
solutions as well as creating and delivering training around their area of expertise.
Technical Support Engineer Mandatory Requirements
Core Requirements:
• Fluent in Portuguese(speak, read, write)
• Excellent verbal and written communication skills
• Strong, proven, customer service soft skills
• Ability to multi-task, prioritize job requirements, and meet deadlines
• Strong personal organization skills
• Ability to effectively communicate status updates to various audiences, including customers, sales, management, and peers.
• Strong documentation skills
• Friendly and approachable personality with positive attitude
• Strong troubleshooting/systematic fault isolation skills
• Ability to maintain poise and professionalism under pressure
• Ability to provide technical training to groups of students
• Self-motivated
• Willingness to work after hours as needed for high severity issues
ePO
• Knowledge of TCP/IP and LAN technologies
• Understanding of windows Operating system
• Understanding of Non-Windows Operating system
• Knowledge of SQL
• Basic understanding of how LDAP works
• Good understanding on how to use SysInternal tools
• Knowledge of MSI installer and MSI logs
MVM
• Knowledge of TCP/IP and LAN technologies
• Working knowledge of SQL
• Understanding of Windows Operating system
• Understanding of Linux Operation systems
• Working knowledge of server and PC Hardware
• Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA)
VSE/Malware
• In depth knowledge of Windows operating systems
• General knowledge of Linux/Unix beneficial
• Higher level knowledge of Malware and the tools used to locate samples
• Ability to use common debug tools for analyzing dumps
• Understanding of networking concepts
• Understanding of system hardware functionality
• Basic understanding of VMWare environments
Bilingual Technical Support Engineer Assignment Start Date
ASAP
Bilingual Technical Support Engineer Assignment Length
6 months
Additional InformationAll your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
Skills Required
- Fluent in Portuguese (speak, read, write)
- Excellent verbal and written communication skills
- Strong, proven, customer service soft skills
- Ability to multi-task, prioritize job requirements, and meet deadlines
- Strong personal organization skills
- Ability to effectively communicate status updates to customers, sales, management, and peers
- Strong documentation skills
- Friendly and approachable personality with positive attitude
- Strong troubleshooting and systematic fault isolation skills
- Ability to maintain poise and professionalism under pressure
- Ability to provide technical training to groups
- Self-motivated
- Willingness to work after hours as needed for high severity issues
- Knowledge of TCP/IP and LAN technologies
- Understanding of Windows operating system
- Understanding of Non-Windows operating systems
- Knowledge of SQL
- Basic understanding of how LDAP works
- Familiarity with Sysinternals tools
- Knowledge of MSI installer and MSI logs
- Understanding of Linux operating systems
- Working knowledge of server and PC hardware
- Familiarity with common auditing compliances (PCI, SOX, HIPAA)
- In-depth knowledge of Windows operating systems
- Higher-level knowledge of malware and tools to locate samples
- Ability to use common debug tools for analyzing dumps
- Understanding of networking concepts
- Understanding of system hardware functionality
- Basic understanding of VMware environments
- General knowledge of Linux/Unix (beneficial)
What We Do
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada, and one of North America's leading staffing and contract workforce services providers. The company specializes in connecting IT talent with opportunity, delivering flexible IT staffing solutions and professional services to help organizations overcome technology gaps and drive transformation.
