Top Support Engineer Jobs

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot OS, networking, hardware, and malware issues; document solutions; deliver technical training; communicate status to stakeholders; work after hours for high-severity incidents.

Provide bilingual (Portuguese/English) Level 1 technical support: triage, troubleshoot and reproduce issues for McAfee Scan Alert; log and escalate cases in MAX; communicate with Tier II and customers; produce knowledgebase articles and troubleshooting guides; document testing and resolutions; maintain professional customer-facing communication.

Provide Level-2 desktop/laptop and peripheral support, troubleshoot hardware, software, LAN and VPN connectivity, create and maintain system images, coordinate OEM warranty repairs, install/configure approved software, escalate incidents per SLAs, and recommend hardware/software solutions.

Provide global first-response support for a mission-critical Windows tool: triage and reproduce issues, monitor logs, restart services/servers/databases, file bugs in TFS/Rally, and maintain user documentation and FAQs.

Provide escalated technical support for complex hardware, software, and networked systems. Troubleshoot, diagnose, repair, and debug issues unresolved by first-line support. Communicate status to customers and internal teams, document findings, analyze logs, and report bugs to engineering. May assist with installations and upgrades.

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify and escalate to Tier-II, liaise with Tier-II, document issues, and create support knowledgebase content.

Provide Level-2 desktop and laptop support, troubleshoot hardware/software, maintain images and configurations, resolve LAN/VPN connectivity, coordinate OEM repairs, ship replacement parts, and escalate complex issues while meeting SLAs and supporting end users (including remote VPN users).

Provide Level-2 support for desktops, laptops and peripherals: troubleshoot hardware/software, LAN/VPN and AD issues; create and maintain images; coordinate vendor repairs; perform installs, maintenance, moves/changes, and remote support while meeting SLAs and documenting procedures.

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot networking, OS, hardware, and malware issues; document solutions; deliver technical training; communicate status to customers, sales, and management; work after hours for critical incidents.

Provide Level-1 desktop/laptop/peripheral support including troubleshooting, imaging, hardware repairs, part returns, software installation/configuration, Active Directory administration, phone and remote VPN support, escalation to higher teams, and occasional on-call and travel duties to meet SLAs and customer satisfaction.

The Associate Engineer in Tech Support will assist in technical product support, solve customer issues, and collaborate with teams on innovative solutions.

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.

Develop and maintain custom Zoho functions and APIs, implement and customize Zoho applications, provide user training and support, and create automation tools.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Happiness Engineers at Automattic provide customer support via email and chat, improve customer experiences, and advocate for clients. They require strong technical skills, especially in WordPress and WooCommerce, along with exceptional communication and initiative.

The Applications Engineer Sales Support liaises with customers and sales teams to analyze needs, provide technical information, and support project management for machine placements, ensuring effective communication and planning.

Provide enterprise-level technical support for Amplitude: troubleshoot, diagnose, and resolve customer issues via email/chat, escalate complex tickets, maintain SLAs and on-call rota, collaborate with Customer Success, Product, and Engineering, create/update documentation, and improve support processes to drive customer adoption and data trust.

Provide escalated remote and onsite IT support across multiple client environments. Troubleshoot Windows, macOS, networking, servers, cloud services, and Datto/backup systems. Configure and maintain Windows Server and Hyper-V, SonicWall firewalls, switches, access points, Microsoft 365/Intune, and on-prem SharePoint. Mentor Level I technicians, document work in Autotask, and maintain client-facing communication and process documentation.

Provide production support for Java web applications and services, diagnose and resolve complex production issues, deploy patches and enhancements, work full-stack across UI, controller, backend services and databases, and collaborate on automated testing and CI/CD within a small technical team.

On-site application developer responsible for designing, building, testing, and deploying enterprise applications using C#/.NET, SQL, and AWS. Support mobile app features, create reports (SSRS/PowerBI), maintain legacy systems (Informix-4GL, WordPress), and collaborate with technical leads and users to deliver solutions.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Write, test, debug, document, implement and maintain mainframe applications. Assist Programmer/Analyst on complex projects, prepare specifications and documentation, and work independently or in teams to solve unique technical problems.

Develop, test, debug, document, implement and maintain mainframe applications. Assist on complex projects, prepare programming specifications, and work independently or in teams with high autonomy.

Support, configure, troubleshoot, and maintain cloud/enterprise financial applications. Serve as technical/functional SME, manage user access, create custom reports, perform data manipulation and QA, coordinate integrations and updates, support implementations and SOX audit activities, and communicate status to stakeholders.

Combine process engineering and technical support to improve production efficiency: apply lean methods, optimize layouts and BOMs, support packaging, troubleshoot and program equipment, and administer plant systems (SAP, RF, PCCS/ATEC). Liaise with maintenance, vendors, and IT to maximize equipment uptime and drive cost savings.