Top Support Engineer Jobs

Develop, test, debug, document, implement and maintain mainframe applications. Assist on complex projects, prepare programming specifications, and work independently or in teams with high autonomy.

Support, configure, troubleshoot, and maintain cloud/enterprise financial applications. Serve as technical/functional SME, manage user access, create custom reports, perform data manipulation and QA, coordinate integrations and updates, support implementations and SOX audit activities, and communicate status to stakeholders.

Combine process engineering and technical support to improve production efficiency: apply lean methods, optimize layouts and BOMs, support packaging, troubleshoot and program equipment, and administer plant systems (SAP, RF, PCCS/ATEC). Liaise with maintenance, vendors, and IT to maximize equipment uptime and drive cost savings.

Provide in-house IT support and operations for a fast-growing AI company: troubleshoot Mac and Windows hardware/software, manage user lifecycle and access, onboard employees, maintain office IT and AV infrastructure, run asset procurement and inventory, build self-serve knowledge resources, automate workflows, and assist with systems administration across cloud services.

Serve as primary technical contact for carrier customers, diagnosing and resolving web application, API, and data ingestion issues. Reproduce problems, run SQL queries, provide workarounds, deliver RCA documentation, maintain KB articles and runbooks, participate in on-call rotation, and collaborate with Engineering, QA, and Operations to surface systemic issues.

Lead full-lifecycle support of the Army Transportation Command C4ISR SharePoint Online environment and custom apps. Provide Tier 1/2 user support, Tier 3 sustainment and fixes, and Tier 4 new development backlog management. Maintain accessibility (Section 508) compliance and ACRs, deliver source code and technical data packages, and enforce work authorization/tracking controls for DoD web-application sustainment.

Provide network administration, IT, and cybersecurity support for DoD systems at Aberdeen Proving Ground. Duties include installation, maintenance, patching, lifecycle upgrades, asset inventory, documentation, ATO/POA&M/IAVM compliance, system troubleshooting, user support, and coordination with stakeholders to ensure secure, accredited, and resilient IT environments.

Provide remote technical support for Cellebrite solutions: troubleshoot software issues, manage cases via CRM, communicate with customers, meet SLA/KPI, collaborate with internal teams, and maintain high CSAT.

Provide Tier-2/3 technical support for the Axon 911 SaaS platform: troubleshoot complex network, VoIP, and cloud issues, manage escalations, monitor system health, document solutions, and collaborate with engineering and customer teams to ensure reliability and customer satisfaction.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Operate and maintain AWS infrastructure and CI/CD pipelines, deploy containerized applications, write Terraform IaC, implement monitoring/observability, troubleshoot incidents, resolve security vulnerabilities, participate in on-call rotation, and produce operational/runbook documentation to ensure resilient cloud platform delivery.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

The Support Desk Engineer ensures client satisfaction by triaging and resolving service incidents through phone, email, and portal support in a remote environment.

Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

The role involves implementing and supporting storage infrastructure, troubleshooting storage issues, and leading related projects.

As a Technical Support Engineer, you will resolve complex technical issues, collaborate with engineering, and enhance user experience through documentation and tool improvements. You will handle customer inquiries, debug issues, and monitor user-generated content for compliance.

The Technical Support Engineer will support customers using proprietary products, respond to inquiries, manage cases, and collaborate with Quality Assurance and Development teams.

The Staff Technical Support Engineer provides omni-channel support for Broadcom's Mainframe products, ensuring customer success and product understanding. Responsibilities include problem solving, mentoring, and collaborating to improve product quality and customer satisfaction. Requires extensive experience in a Mainframe environment.

As a Technical Support Engineer at Axon, you will troubleshoot and resolve technical issues in a complex SaaS environment, collaborating with cross-functional teams to ensure operational excellence and customer satisfaction.

Provide Tier 2 technical support as primary contact for customer incidents, triage and document issues, resolve known problems, escalate complex cases, create knowledge articles, improve workflows, collaborate across teams, and support 24x7 shift operations while maintaining security and compliance.

Provide post-sales technical leadership for Nokia Fixed Networks access products. Troubleshoot complex system-level issues, manage escalations, lead technical projects, mentor colleagues, collaborate with R&D and vendors, and produce documentation and training to ensure SLA compliance and rapid customer recovery.

Provide advanced second-tier technical support (phone, email, onsite), diagnose complex product issues, conduct onsite and web training, manage cases and status updates, create technical documentation, and identify sales/service opportunities to improve customer experience.

Provide technical service for medical equipment including installation/commissioning, maintenance, remote and onsite customer support, tool/process improvements, adherence to regulations, and subcontractor oversight.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.