Cisco Support Engineer

Reposted 13 Days Ago
Be an Early Applicant
Atlanta, GA, USA
In-Office
Entry level
Information Technology • Software
The Role
The Cisco Support Engineer will troubleshoot and resolve VoIP applications issues, perform operational readiness testing, and support life cycle maintenance for VOIP platforms.
Summary Generated by Built In
Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

  • Over 12,000 professionals in over 40 locations across 3 continents
  • Top 10 U.S. IT Staffing Firm
  • Largest minority-owned U.S. IT Staffing Firm
  • Top supplier to Fortune 500 companies
  • Staffing Industry Analysts’ "Best Staffing Firms to Work For" recognition 4 years in a row

Job Description

Job Title: CISCO Support Engineer

Duration: 3 Years

Work Location: Atlanta GA 30308

Job Description:

• Troubleshoot and resolve VoIP Applications for and Consumer Voice Over IP platforms. 

Qualifications

Roles & Responsibilities: 

• Perform and coordinate trouble resolution for Consumer Voice Over IP platforms. 

• Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups. 

• Will be responsible for performing Operational Readiness Testing (ORT) on routers, load balancers, and Session Border Controllers within multiple VOIP platforms. 

• Performing the ORT requires this position to insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.

• Identify and troubleshoot VoIP service impacting troubles. 

• Experience in UNITY, Call manager Unity, voice CUCM, Cisco Unified Call Manager.

key: jobs in Atlanta, telecom jobs, wireless jobs, cisco, call manager, network administrator, network support, network analyst, voip services.

Additional Information

If you want to apply for this position or know more about this position, please contact:

Aditika Sithta
973-606-3235

Skills Required

  • Experience with VoIP Applications and Consumer Voice Over IP platforms.
  • Ability to perform Operational Readiness Testing on routers and load balancers.
  • Experience with Cisco Unified Call Manager and its services.
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