Top Support Engineer Jobs

Provide end-to-end technical support for customers including API and mobile SDK issues, log analysis, monitoring and scripting, escalate and collaborate with Engineering/Data teams, maintain docs and use AI-assisted tools to accelerate triage, RCA, and automation.

The role involves troubleshooting system and networking issues, reproducing customer problems, managing documentation, and testing updates.

The role involves managing meetings, assessing cybersecurity risks, coordinating with stakeholders, and supporting strategic DoD initiatives. It requires extensive expertise in cybersecurity governance and risk management.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.

Develop Oracle database applications, optimize queries, manage Oracle objects, and provide production support in a dynamic project environment.

The Oracle Developer will support FDW with database application development, performance tuning, and database design while providing production support and solutions to user queries.

The Senior AWS Support Engineer will manage complex AWS cases, mentor junior engineers, troubleshoot issues, improve support processes, and create documentation.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

As a Tech Support Engineer at Nagarro, you will provide technical assistance and resolve issues related to digital product engineering while collaborating with various teams.

As an Associate Engineer in Tech Support at Nagarro, you will assist in solving technical challenges and work with advanced technologies in a dynamic team environment.

Support GMN SE in defining component-level performance requirements and verification for the GFCC product suite. Review contractor decompositions and CDRL deliverables, develop test plans, witness tests, coordinate reviews (JRP, ERB, sprint/program reviews), produce technical reports/briefings, and support verification closure and operational readiness. Travel ~10%.

Support design, test, and fielding of missile defense ground support hardware. Translate MDS standards into GSS requirements, evaluate contractor designs for performance and supply-chain risks, support reviews/tests/fielding, produce technical reports/briefings, and coordinate stakeholder and readiness processes. Travel ~20%.

Define, evaluate, and verify launch support systems hardware for missile defense. Translate standards into requirements, ensure compliance with military/anti-tamper/environmental/EMC standards, assess contractor designs and supply-chain risks (DMSMS, Trusted Foundry), support reviews/tests/fielding, develop technical reports and briefings, and coordinate stakeholder and operational approval processes. Travel ~20%.

Provide telephone and email technical support for PV inverters, troubleshoot to root cause using monitoring data, create ServiceMax cases and work orders, dispatch and schedule field technicians, update service documentation, coordinate with Engineering on product issues, and occasionally perform onsite repairs.

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

Provide technical and field support for packet microwave and millimeter-wave radio systems used in 4G/5G transport. Troubleshoot RF and networking issues, supervise installations, train customer engineers, perform IT/desktop support tasks, and document activities using Microsoft Office and SQL.

Provide technical support for enterprise video management: troubleshoot/debug issues, write automation scripts, build and configure servers, test cameras and network hardware, create knowledge base content, and work directly with integrators and customers. May perform on-site troubleshooting and limited travel; collaborate with product teams to report bugs and improve products.

Assist senior systems engineers in implementing Digital Engineering and MBSE processes enterprise-wide. Support model portfolio development, model integration/interoperability, model quality reviews, and DE-based acquisition methods. Deliver foundational DE approaches, help implement MBSE techniques, support federated modeling, and communicate modeling concepts to stakeholders under supervision.

Overnight Technical Support Engineer provides monitoring, incident response, patch management, scheduled maintenance, and server/network troubleshooting across Windows, Linux, virtual, and cloud environments. Executes patch cycles, performs maintenance and backups, manages Active Directory and account requests, coordinates handoffs, and escalates incidents to Tier 2 while documenting outcomes and maintaining SLAs.

Serve as a senior technical expert resolving complex Novarad software and infrastructure issues in healthcare environments. Mentor engineers, perform root-cause analysis, collaborate with Development and Customer Success, improve processes, and maintain documentation to improve product quality and customer outcomes.

Provide frontline, white-glove technical support for employees and senior leadership across Windows, macOS, iOS and business applications. Troubleshoot incidents via phone, in-person, and remote tools; manage ticket queue; deploy and image laptops; support Zoom Rooms and peripherals; participate in on-call rotation and disaster recovery activities.

Provide front-line post-sales technical support for Scale Computing customers: answer calls and tickets, troubleshoot hyper-converged clusters, gather logs, escalate to Tier 2, participate in on-call rotation, and maintain product knowledge and customer satisfaction.

Support Lift Rite and LFP battery production by leading semi-complex capital projects: recommend and implement equipment/processes, manage suppliers, lead cross-functional teams, create layouts and value stream maps, run design reviews and testing, and present status to senior leadership while driving continuous improvement.

Design, build, and maintain CI/CD pipelines and automated infrastructure; provide technical application support and incident/root cause analysis; deploy and manage applications (WebLogic) on VMs and containers; implement IaC, security mitigations, and documentation; liaise with stakeholders and vendors to resolve production issues.

Provide tier-one in-person and remote desktop support: troubleshoot and resolve hardware, Windows OS, networking (Cisco ISE), and application issues; configure PCs and thin clients; install patches (PACS/FAST/VUE/APS); manage tickets in Footprints; set up video conferencing/projectors; communicate status to users and meet SLA timelines.