Top Support Engineer Jobs

Provide high-level technical support for Arista products by troubleshooting hardware, software and cloud service issues, communicating with customers and development teams, reproducing problems in lab environments, documenting recurring issues, and recommending corrective actions to improve product quality and customer satisfaction.

The Cyber Defence Production Support Engineer is responsible for maintaining cybersecurity applications, troubleshooting issues, supporting audits, and managing incident responses. They ensure tools are secure and perform optimally while documenting processes and engaging with IT teams and vendors.

As a Software Support Engineer, you will troubleshoot and resolve complex issues related to Ubuntu and open source technologies, collaborate with teams, and contribute to community development.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Provides onsite and remote technical support, including software installation, operating system reloads, hardware repair, printer and telephone support, user account administration, mobile device management, physical connectivity, and vendor coordination. Serves as the primary helpdesk contact and secondary chat support contact while assisting with Windows, Active Directory, network, and general information systems troubleshooting.

Serve as front-line technical contact: manage support ticket queue, troubleshoot and debug customer issues (APIs, logs, SQL), document solutions, advocate for customers in product meetings, and collaborate with Revenue, Product, and Engineering to improve the payments platform.

Provide field and phone-based troubleshooting, diagnosis, and repair of complex electro-mechanical semiconductor equipment; coordinate with customers to minimize downtime; handle RMAs; prepare field service reports; support installations and demos; capture and share knowledge. Travel ~20% after training.

Provide hands-on, on-site IT support in a manufacturing environment: deploy and maintain computers and devices, troubleshoot hardware/software, manage inventory and asset records, coordinate shipments and warranties, support meeting rooms and collaboration spaces, and train users on common IT tools.

Provide technical and production support for PCB and microwave product lines: analyze test data, design experiments, troubleshoot test equipment and prototypes, lead corrective actions, support design for manufacturability, train interns/technicians, and ensure product quality, reliability, and on-time delivery.

Provides system configuration, data validation, and technical support for school-facing student information system operations across Houston ISD. Supports schedules, grades, calendars, attendance, policy alignment, daily campus use, and annual system rollover activities while collaborating with school and central teams.

Provide Level 1 and Level 2 desktop support onsite through phone, email, and remote tools. Troubleshoot hardware, software, network, and printer issues; manage tickets and assets; coordinate vendors; and deliver strong customer service. The role requires Tuesday-to-Saturday onsite availability, including certain holidays, as part of a 24/7 support team. Experience with Active Directory, Office 365, DHCP, DNS, LAN/WAN, and support systems is required.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Supports and improves the company’s network, servers, computers, peripherals, and cybersecurity infrastructure. Designs and implements network solutions, performs Windows and VMware upgrades, manages routers, switches, firewalls, access points, and other appliances, and troubleshoots hardware, software, connectivity, and security issues. Monitors cyber threats, coordinates with vendors and security partners, maintains documentation and inventory, trains users, manages tickets, and provides on-call support, including some evenings and weekends.

Provides advanced technical support, troubleshooting, training, consulting, and pre-sales guidance for AspenTech supply chain optimization software. The role specializes in refinery planning, scheduling, blending, and linear or nonlinear programming. Responsibilities include resolving complex customer issues, escalating problems cross-functionally, developing training materials, supporting pre-release testing, coaching colleagues, identifying growth opportunities, and occasionally delivering onsite support. Candidates need engineering expertise, chemical process knowledge, relevant industry experience, strong communication skills, and willingness to travel less than 25%.

Provide desk-side and regional IT end-user support for Windows and Mac systems, manage AD/DNS/DHCP and cloud services (Salesforce, Google Apps, Office 365, Okta), monitor servers, handle escalations, oversee local IT projects and procurement, collaborate with global teams, and act as backup for other support engineers to ensure high user satisfaction.

Provides first-line technical support by phone, email, and ticketing systems; diagnoses and resolves hardware, software, network, cybersecurity, systems, video, and VoIP issues. Monitors and responds to RMM alerts, documents solutions, performs preventative maintenance, updates procedures, collaborates on complex problems, supports customers professionally, participates in on-call rotation, and maintains technical certifications and skills.

Provides regional technical support for AVEVA Pipeline Simulation products, troubleshooting complex customer software issues, reproducing defects, researching workarounds, and coordinating solutions with Development. Documents cases, supports junior engineers, delivers customer and internal training, creates technical knowledge materials, and presents at conferences. Requires pipeline simulation expertise, engineering knowledge of thermodynamics, fluid dynamics, and hydraulics, strong communication, customer service skills, and 5–15% travel.

Provide onsite DevOps test support for an NCE Testing Organization: coordinate test events, design and run automated and exploratory tests, maintain CI/CD test environments, perform load/performance testing, document test cases in JIRA/Confluence, manage defects, and support upgrades and end users during test operations.

The Oracle Support Developer oversees production environments, manages performance monitoring, responds to incidents, and supports CI/CD pipelines and DevOps practices.

Provide on-site customer support for semiconductor equipment installations, diagnostics, service and repair. Develop and optimize fabrication processes (PVD/CVD/ALD, etch, anneal, implant), design and analyze experiments (DOE, statistics), troubleshoot and perform root-cause analyses, compile technical reports, mentor junior staff, and liaise between customers and R&D to resolve complex process issues.

Provide on-site customer support and service for semiconductor equipment; develop and optimize dry etch and related processes; design experiments (DOE), analyze statistical data, perform root-cause analyses, troubleshoot complex process issues, lead projects and mentor junior engineers, and liaise with customers and R&D.

Provide end-to-end technical support and escalations for customers, troubleshoot and resolve issues, collaborate with R&D and product teams, maintain knowledge base, lead support improvements and internal readiness projects, and act as technical POC for VIP customers.

Own the technical health of live partner integrations through monitoring, telemetry, debugging, root-cause analysis, and cross-functional issue resolution. Build scalable support tooling, automation, runbooks, and developer documentation to enable self-service support. Serve as a technical partner contact, translate recurring issues into product improvements, and work across React, Scala, Python, APIs, logs, SQL, and partner systems.

Provides technical customer support by troubleshooting GitHub repositories, CI/CD pipelines, integrations, logs, code, and configurations. Owns support tickets through resolution, assists with onboarding and implementation, identifies recurring issues, creates documentation and internal tooling, and partners with Engineering, Product, Customer Success, and Sales to improve customer outcomes and product reliability.

Provides technical support for semiconductor equipment at customer sites, handling escalations, fleet performance, installations, upgrades, troubleshooting, calibration, testing, and improvement programs. Acts as the field liaison with engineering and product divisions, supports alpha and beta sites, reviews engineering change orders, analyzes system performance metrics and spending, creates technical documentation, and presents improvement plans to customers. Leads small projects and mentors less-experienced colleagues.