NetApp creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Our dedication to principles of simplicity, innovation, and customer success has made us one of the fastest-growing storage and data management providers today.
Customers around the world choose us for our “go beyond” approach and broad portfolio of solutions for business applications, storage for virtual servers, disk-to-disk backup, and more. Our solutions provide nonstop availability of critical business data and simplify business processes so you can deploy new capabilities with confidence and get to revenue faster than ever before.
You can rely on our industry-leading solutions to lower the cost of protecting your data, business, and reputation. We bring together the industry’s best partners and technology to deliver services that help you maximize what you are getting from your infrastructure. Our collaborative approach, working as one team with one goal, means that you get a solution that is just right for you—on time and on budget.
To support your global business, we provide highly-responsive support in local languages. From London to Austin, from Bangalore to Tokyo, we’ll work with you to solve your problems and reach your goals.
Discover our passion for helping companies around the world go further, faster at www.netapp.com.
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Job Summary
NetApp is looking for an experienced Sustaining Support Engineer with deep expertise in and knowledge of Linux Operating Systems to join our new NetApp / SolidFire sustaining team. SolidFire’s product is a rapidly growing enterprise class data storage company currently in production with an all SSD solution, specifically designed for large-scale, public and private cloud deployments. SolidFire is delivering high availability, high performance, fault tolerant software that runs concurrently on up to 100 nodes. We flawlessly pool resources and can maintain data integrity even when the network, rack, node, hardware, device, file system, kernel or other software components fail.
This position will report into the Engineering organization as a CPE Support engineer providing root cause analysis, troubleshooting, proactive tool diagnostics, engineering feature team representation and the delivery of temporary fixes to customers based on support escalations.. Experience with storage, virtualization and the Linux operating system are essential for this critical and challenging role.
Qualifications
Job Requirements:
Qualified candidates must have previous systems level software development experience in the enterprise storage or networking peripherals industry. Additional requirements include:
● Strong Linux experience building and qualifying Linux distros
● Proven troubleshooting experience
● Experience in scripting languages (e.g. python and bash)
● Proficiency using kernel level debug tools (e.g. kgdb)
● Proficient in Linux networking including bonding, bridging and experience debugging network issues
● Development experience in C++ (can substitute C programming but must have the ability and desire to learn C++) Bonus
● Experience building and/or maintaining packages under Ubuntu or Debian using dpkg and APT
● Working exposure with the open source community (monitoring and contributing code)
● Experience troubleshooting complex environments.
Education and Experience
● B.S., M.S., or PhD. In Computer Science or other related field or equivalent
● Minimum five years relevant experience
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Previous systems level software development experience in enterprise storage or networking
- Strong Linux experience building and qualifying Linux distros
- Proven troubleshooting experience
- Experience in scripting languages
- Proficiency using kernel level debug tools
- Proficient in Linux networking
- Development experience in C++
- Experience building/maintaining packages under Ubuntu or Debian
- Working exposure with the open source community
- Experience troubleshooting complex environments
NetApp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NetApp and has not been reviewed or approved by NetApp.
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Equity Value & Accessibility — Broad access to discounted stock purchases (ESPP) and annual equity grants is emphasized, with RSUs commonly vesting over four years. Feedback suggests these ownership programs materially enhance total compensation across many roles.
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Healthcare Strength — Comprehensive medical, dental, vision, and mental health coverage is offered, with in-network preventive care fully covered and an EAP available. Wellness resources complement the core health plans.
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Leave & Time Off Breadth — Paid holidays, sick time, Global Wellness Days, an annual company shutdown, and paid volunteer time provide substantial opportunities to rest and recharge.
NetApp Insights
What We Do
In a world of generalists, we are the specialists. #NetApp World-class data management and storage solutions in the biggest public clouds. Founded in 1992 and headquartered in San Jose, California, NetApp specializes in helping our customers get the most out of their data with industry-leading cloud data services, storage systems, and software. We have a service to meet your every need, plus the needs you’re about to discover. From simple break-fix to end-to-end storage management, you can count on our expertise to help drive your digital transformation. NetApp® Services experts help you create a data fabric strategy that’s aligned to your business, so you can accelerate innovation and deliver improved business results across your hybrid multicloud infrastructure. Your digital transformation is our top priority. We use our expertise to help envision, deploy, and operate your data management solutions. We also deliver proactive and predictive intelligence for optimizing the way you manage your solutions across the data lifecycle.
