Top Support Engineer Jobs

Perform deep functional, exploratory, and customer-focused manual testing for new features and production issues. Create high-quality test plans and cases, validate backend data and file integrations, capture evidence and defects, perform regression and workflow validation across distributed systems, assist with UAT, support hot fixes, and demo features to stakeholders. Coordinate with automation engineers and learn automation with AI tooling.

The engineer will lead the qualification and integration of complex components, support R&D activities, and define calibration procedures, requiring expertise in optics and electronics.

Provide white-glove onsite and remote technology support to senior leaders and their teams: troubleshoot workstations, collaboration and AV systems, support high-profile meetings and events, maintain system performance and security, train users, coordinate with vendors and internal teams, and lead initiatives to improve support and user experience. Up to 15% domestic travel.

Lead development of cutting-edge LLM and Agentic AI systems for Airbnb customer support, from research and prototyping to production deployment. Collaborate with product, design, and engineering to build scalable ML infrastructure, improve model performance, and implement evaluation, fine-tuning, and guardrails for chat and voice assistants.

Provide Tier 2 technical support for Intermedia cloud communications: handle phone queue, troubleshoot telephony and network issues, work with carriers and vendors, document and improve KB and processes, prepare incident reports, monitor systems, participate in on-call rotation and project work to ensure customer satisfaction.

Senior IAM engineer responsible for operating and improving enterprise identity platforms (Active Directory, Entra ID, cloud IAM), supporting privileged access management, resolving complex access incidents, providing executive-level support, ensuring compliance (HIPAA, SOX), mentoring engineers, and driving automation and service reliability in a 24x7 environment.

Provide Tier 2 technical support for a portfolio management SaaS platform: troubleshoot and resolve complex technical issues, review code to isolate problems, document solutions, produce knowledgebase articles, collaborate with development, services, customer success and sales, and maintain high customer satisfaction and communication standards.

Provide production support for Teradata data warehouse environments: maintain and optimize ETL jobs, use Teradata utilities and developer tools, support upgrades and new features, perform SQL tuning, and handle mainframe (JCL/COBOL) script review and analysis.

Provide dedicated onsite cloud and infrastructure support, escalate Level 1/2 incidents, monitor systems, perform backups/patching, troubleshoot compute/network/identity/security issues, automate operational tasks, follow change control, conduct RCAs, and maintain documentation and runbooks to ensure secure, reliable cloud operations.

Provide in-person desktop and end-user support at Dallas HQ, administer Microsoft identity and 365 services, manage endpoints with Intune/SCCM/Jamf, automate tasks via PowerShell and Graph API, enforce security standards, document processes, and escalate issues per ITIL.

Design and develop environmental and thermal control systems for artificial-gravity space stations, manage project delivery, and perform systems engineering tasks.

Provide phone-based technical support to customers and field engineers for sheet metal equipment, document machine conditions, suggest improvements, and collaborate with applications, sales, engineering, and production teams to ensure equipment performance and customer satisfaction.

Provide APAC coverage as a Technical Support Engineer, performing deep root-cause debugging across full stacks, troubleshooting Sentry SDKs, and building agentic tooling and deterministic automated support paths using LLM orchestration and system APIs. Act as a technical consultant to enterprise customers and bridge product teams with engineering feedback.

Serve as first point of contact for technical issues, diagnose and troubleshoot problems, document procedures and resolutions, collaborate with engineering to escalate and resolve incidents, and participate in on-call rotations supporting the Cognigy.AI platform.

Act as a senior technical resource for sales, distributors, and customers: troubleshoot escalated issues, specify product fit, create assemblies, review CAD, perform discovery and onsite support, train others, assist Engineering and oversee lower-level support, deliver technical presentations, and manage projects with account managers.

Provide rapid production support and stability improvements for Salesforce: investigate and resolve Apex, Flows, LWC, and integration issues; perform root-cause analysis; deploy hotfixes; monitor platform health; create runbooks and documentation; use AI-assisted tools to accelerate debugging and solutions.

The role requires leading a small team while providing production support and debugging production issues using Core Java and Unix.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

The Global Product Support Engineer III is responsible for developing procedures, troubleshooting, conducting failure analysis, and training teams on new products, while contributing to quality and reliability initiatives.

The Controls Engineer provides technical support for material handling systems, resolving complex issues, managing case backlogs, and improving service efficiency while collaborating with customers and team members.

As an Associate Technical Support Engineer, you will support customers using proprietary products, respond to inquiries, manage cases, and provide feedback to improve products and processes.

The Level 3 Network Engineer will manage all aspects of network operations, ensuring systems remain operational 24/7, with responsibilities including design, implementation, troubleshooting, and team coordination to enhance network performance and security.

Seeking a C++ Engineer for production support with experience in troubleshooting production software, strong scripting skills, and understanding of SQL and OOP.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

Provide frontline technical support for Illumia customers across healthcare, higher education, and corporate campuses. Diagnose and resolve software and hardware issues, collaborate with internal teams to escalate complex cases, document solutions in the knowledge base, drive process improvements, and serve as a trusted technical advisor for mission-critical environments.