Top Customer Success Jobs in Buffalo, NY

Manage a portfolio of ~20 strategic enterprise customers in the Max program, acting as an executive advisor to drive automation adoption, measurable growth, retention, and expansion through executive engagement, onsite workshops, data-driven recommendations, and cross-functional partnership.

Manage a portfolio of 20 enterprise customers in the Max program as a strategic, executive-facing advisor. Drive automation adoption, deliver Executive Business Reviews, create Executive Success Plans, identify expansion opportunities, conduct onsite executive and field engagements, partner with implementation specialists, and provide product feedback to improve customer outcomes and retention.

Manage a portfolio of 20 strategic enterprise customers in the Max program, driving executive alignment, automation-driven adoption, and measurable growth. Own executive success plans, business reviews, onsite engagements, risk mitigation, and cross-functional partnership to ensure onboarding, activation, retention, and expansion.

Manage a portfolio of ~20 enterprise Max customers as the executive-facing strategic advisor. Drive automation strategy, product adoption, and measurable growth through executive engagement, EBRs, success plans, onboarding partnership, KPI analysis, risk mitigation, onsite workshops, and cross-functional collaboration to ensure long-term retention and expansion.

Manage a portfolio of ~20 strategic enterprise customers enrolled in Max, acting as executive-facing advisor to drive automation adoption, measurable growth, retention and expansion. Build Executive Success Plans, conduct executive business reviews and onsite engagements, partner with Max Specialists and Product, and use usage data and KPIs to recommend growth strategies and mitigate risk. Travel nationwide (~30%) for onsite workshops and field observation.

Manage a portfolio of 20 strategic enterprise customers in the Max program, acting as executive advisor to drive automation adoption, measurable business outcomes, expansion, and retention. Lead executive reviews, onsite engagements, data-driven recommendations, and partner with specialists, product, and sales to ensure activation and long-term value realization.

Manage and mentor a team of Customer Success Managers, drive retention and expansion, analyze customer health to mitigate churn, align cross-functional strategies, optimize workflows, and present insights to leadership to improve processes and growth.

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.

Lead post-sales lifecycle for enterprise customers, guiding onboarding, implementation, product adoption, renewals, and expansion. Act as trusted advisor on security best practices and compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), manage a book of enterprise accounts, collaborate cross-functionally to resolve issues, and engage executive stakeholders to drive retention and growth.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Lead technical customer success for enterprise customers: manage incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advocate internally, collaborate with Product/Engineering, and deliver high-level IAM and cloud solutions guidance.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Own the client lifecycle for CampusGuard's SaaS and consulting services. Drive onboarding, success planning, platform adoption, compliance outcomes, client health monitoring, risk mitigation, executive business reviews, cross-functional coordination, renewals, and identify expansion opportunities to ensure long-term retention and measurable client value.

Own post-go-live customer relationships to drive adoption, engagement, and renewals. Monitor health metrics, conduct strategic reviews, surface data-driven insights, resolve risks cross-functionally, identify expansion opportunities, and advocate customer needs to Product, Implementation, and Support. Represent the company at customer sites and conferences.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Lead strategy and tactical operations for Customer Success by designing processes, reporting, and tooling to improve customer health, retention, and revenue. Partner cross-functionally to support planning, capacity modeling, onboarding, lifecycle mapping, and change management. Deliver analysis of NRR/GRR, churn, adoption, and health scores to inform CS strategy and operational improvements.

Own the customer journey for Together's mentorship platform: implement onboarding, drive adoption and value realization, reduce churn, collaborate cross-functionally, co-lead QBRs, and support team growth and processes to ensure renewals and advocacy.

Own post-sales customer adoption and value realization for automation solutions. Serve as primary client contact, build executive relationships, coordinate cross-functional teams, manage timelines and deliverables, advise on automation and cybersecurity strategies, and contribute thought leadership to drive retention and renewals.

Manage and grow enterprise airline accounts using Volantio's SaaS platform. Own implementation, launch, optimization, support, renewals, and expansion. Act as trusted advisor, coordinate with Product and Engineering, run regular QBRs and onsite visits, drive retention and revenue expansion, and translate metrics into actionable customer outcomes.

Manage a team of Customer Success Managers for the Orthopedics vertical to drive adoption, reduce churn, identify upsell opportunities, and optimize customer experience. Set strategy, KPIs, forecasting, staffing and onboarding, mentor staff, collaborate cross-functionally, and ensure high customer satisfaction and revenue retention.

Manage a team of Customer Success Managers for an AI-powered clinical documentation product. Drive adoption, reduce churn, identify upsell, forecast at-risk customers, manage KPIs, mentor staff, and collaborate cross-functionally to optimize the customer journey and support revenue and retention goals.