Compliance Customer Success Manager

Posted Yesterday
Hiring Remotely in United States
Remote
100K-130K Annually
Mid level
Artificial Intelligence • Software • Automation
The Role
Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.
Summary Generated by Built In
About Us

We're a fast-growing YC-backed startup using AI to simplify complex labor compliance processes for energy, infrastructure and other construction projects. Our platform automates prevailing wage and apprenticeship compliance audits, significantly reducing errors and administrative workload. We empower clients to confidently navigate audits, maximize federal funding, and accelerate the industrialization boom in the US.

Role Overview

We’re looking for a proactive, detail-oriented Account Manager to help clients successfully manage onboarding and ongoing usage of our AI-powered prevailing wage platform. Prior experience in prevailing wage and apprenticeship / construction is preferred. We provide robust training and ongoing support to ensure your success. This role is perfect for someone eager to learn and grow quickly in a startup environment, with opportunities to advance into leadership roles as we scale.

Responsibilities
  • Serve as the primary client contact, clearly communicating compliance processes and requirements.

  • Manage key activities, including coordinating payroll documentation collection from subcontractors to ensure successful audits.

  • Utilize our AI-driven platform to track compliance documentation, monitor client progress, and generate accurate reports for internal and external stakeholders.

  • Identify potential compliance risks proactively and collaborate with our internal team to address them effectively.

  • Provide thoughtful feedback to enhance platform functionality and user experience.

Qualifications
  • 3+ years of experience in detail-oriented, client-facing roles.

  • Strong organizational, communication, and multitasking skills.

  • An adaptable learner comfortable quickly mastering new software tools.

  • Highly dependable and capable of independently managing multiple projects.

Nice to Haves
  • Familiarity with the Davis-Bacon Act (prevailing wage)

  • Understanding of labor compliance processes, construction, and other physical industries

Benefits
  • Competitive salary and meaningful equity

  • Medical, dental, and vision insurance.

  • Flexible, remote-friendly work environment

  • Career growth opportunities including potential leadership roles

Skills Required

  • 3+ years of experience in detail-oriented, client-facing roles
  • Strong organizational, communication, and multitasking skills
  • Ability to quickly learn and adapt to new software tools
  • Ability to independently manage multiple projects
  • Familiarity with the Davis-Bacon Act and prevailing wage compliance
  • Understanding of labor compliance processes, construction, or other physical industries
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The Company
59 Employees
Year Founded: 2023

What We Do

Dili is a YC-backed software company that uses artificial intelligence to automate compliance and due diligence for the industrial economy. Its platform helps developers, EPCs, contractors, and compliance teams manage labor requirements across energy, data-center, infrastructure, manufacturing, and construction projects. By converting payroll records, regulations, and fragmented project data into clear compliance results, Dili helps customers pass audits, protect funding, and keep projects moving.

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