Top Customer Success Jobs in Buffalo, NY

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Supports freight brokerage customers by providing shipment updates, resolving issues, coordinating with facilities and internal teams, processing orders, scheduling appointments, updating portals, entering data, and maintaining strong shipper relationships. The role delivers customer service through phone and email, identifies solutions proactively, and helps ensure efficient operational flow of loads.

Serve as the primary customer success contact for hotel clients, helping them adopt, optimize, and expand use of the company’s SaaS platform. Responsibilities include strategic business reviews, data-driven coaching, renewal and expansion support, issue resolution, onboarding transitions, product feedback, and customer journey improvements. The role is remote, requires West Coast residence, executive-level communication, and travel up to 35% for client meetings and industry events.

Manage clinic and health system accounts from implementation through ongoing customer success. Drive enrollment, adoption, satisfaction, account health monitoring, issue resolution, customer training, feedback reporting, and proactive relationship management. Build repeatable onboarding and implementation processes, maintain a shared customer knowledge base, and translate clinical and technical issues for Engineering and IT. The role includes on-site and virtual training with travel of up to 50%.

Build Lumana’s U.S. enterprise Customer Success function from the ground up while managing strategic accounts. Lead technical onboarding, product adoption, customer health monitoring, QBRs, value realization, churn mitigation, renewals, and expansion readiness. Establish scalable processes, playbooks, operating rhythms, and customer programs while coordinating closely with Solutions Engineering, Support, Operations, and Sales to deliver measurable customer outcomes.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Supports customer success planning, stakeholder relationships, delivery coordination, risk tracking, cloud and AI adoption, and account reviews for Microsoft customers. The role helps connect customer priorities with Azure and Microsoft solutions, improve solution health, coordinate resources, escalate issues, and drive measurable business value. It includes structured onboarding, mentoring, and progressive responsibility through Microsoft’s Early-in-Profession program.

Own customer relationships and health for enterprise learning accounts. Lead health checks, executive business reviews, account action plans, adoption initiatives, and risk management. Advise customers on L&D program success, platform utilization, and product value while collaborating with Product, Sales, Marketing, and Support. Identify expansion opportunities, advocate for customer needs, support migrations, and maintain accurate health documentation to drive retention and growth.

Own a book of mid-market employer clients throughout the client lifecycle, from implementation handoff through renewal. Support Senior CSMs on enterprise accounts, drive member engagement through communications and events, analyze utilization data, present performance reports, manage account health and renewals, and share customer feedback with Sales, Operations, and Technology teams. The role requires strong client communication, organization, analytical ability, and comfort working in a fast-paced remote-first healthcare technology environment.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Own post-implementation relationships for Tier 1 enterprise clients, driving onboarding, product adoption, client health, value realization, retention, and renewal readiness. Lead executive business reviews, maintain success plans and CRM records, coordinate cross-functional teams, monitor utilization and engagement metrics, and communicate client insights to internal leadership. Partner with Account Managers on account strategy and develop scalable playbooks for onboarding, health recovery, and executive engagement.

Drive adoption, retention, and expansion for strategic SaaS customers by advising executive sponsors, aligning solutions with business goals, overseeing training and best-practice development, enabling features, and collaborating with sales on renewals and growth. The role also involves assessing customer requirements, managing complex implementations, facilitating customer communities, and communicating application and industry best practices.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Manage customer relationships throughout the contract period, supporting onboarding, training, issue resolution, product adoption, retention, and renewals. Monitor customer health metrics, document feedback, communicate product updates, and collaborate with sales, product, support, and leadership teams to deliver tailored solutions and improve customer satisfaction.

Manage enterprise customer success across the US by guiding onboarding, building stakeholder relationships, executing engagement plans, analyzing usage and health data, addressing risks, coordinating issue resolution, conducting check-ins and business reviews, gathering product feedback, and identifying expansion opportunities. The role owns retention metrics and requires SaaS customer success knowledge, cybersecurity fundamentals, and strong cross-functional communication.

Own day-to-day client relationships, adoption, workflow support, success planning, business reviews, and value realization. Partner with strategic account leaders and cross-functional Product, Operations, Clinical, and Engineering teams to improve outcomes, identify expansion opportunities, support renewals, analyze performance metrics, gather feedback, and implement scalable process improvements. Mentor teammates and contribute to planning and growth initiatives.

Manages enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Builds success plans, monitors customer health and KPIs, facilitates executive business reviews, resolves escalations, and identifies expansion opportunities. Partners cross-functionally with Sales, Support, Product, Renewals, and Professional Services to improve customer outcomes and scalable success processes.

Owns day-to-day relationships with a portfolio of healthcare customers using Lightning Bolt Scheduling. The role drives product adoption, workflow optimization, customer satisfaction, retention, renewal readiness, and expansion opportunities. Responsibilities include monitoring account health with Salesforce, Zendesk, Pendo, and Looker; resolving escalated issues; coordinating internal teams; maintaining customer documentation; and supporting onboarding, training, and optimization. Travel to client sites may be required.

Leads the NORAM scaled Customer Success organization and defines global scaled and digital customer strategies. Builds teams, coverage models, customer journeys, lifecycle communications, and 1:many engagement programs. Partners with Sales, Renewals, Marketing, Product Marketing, Communications, and regional leaders to improve retention, expansion, adoption, and customer value. Uses AI, automation, analytics, and cohort-based insights to scale personalized engagement and establish global operating standards.

Own strategic relationships with North American higher education customers, driving adoption, satisfaction, retention, and value from D2L’s Brightspace LMS. Develop customer success and retention plans, establish measurable goals, coordinate cross-functional initiatives, conduct business reviews, support renewals, oversee implementation transitions, and educate customers on support resources. The role requires executive relationship-building, consultative communication, analytical skills, and approximately 30% travel.

Leads customer success strategy for complex Defense Industrial Base accounts. Builds executive relationships, develops success plans, orchestrates Microsoft resources, drives Azure and Microsoft solution adoption, accelerates consumption, manages escalations, mitigates delivery risks, and improves customer health and retention. Partners with sales, engineering, support, and delivery teams while influencing stakeholders without direct authority.

Own B2B customer relationships across onboarding, product adoption, reporting, training, and value realization. Drive Stratusphere usage, identify approval and engagement risks, coordinate technical support, and translate customer feedback into product improvements. Manage executive and private-equity reporting, create scalable documentation and playbooks, monitor customer health, and use AI tools to improve customer success operations.