UpSmith | Customer Success Manager at UpSmith (DFW Preferred)
Seeking a first-rate operations professional to join an early stage team focused on helping trades companies win and skilled workers thrive. Through our technology, we deploy AI interventions to increase revenue and improve team performance.
What you'll be leading:
Driving key operational initiatives to locally launch new clients
Supporting client and technician success during UpSmith implementation & delivery
Core responsibility for analysis of data, including (1) driving key findings around product efficacy and opportunities for improvement, and (2) conducting client ROI analysis
Recommending new products or improvements to existing products UpSmith should undertake
Presenting findings and insights to internal and external leadership to drive business & product roadmapping decisions
Bringing values-centered leadership and deep belief in UpSmith’s mission for serving customers, partners, & employees
Other tasks as required to support UpSmith’s growth
Success metrics for this role:
Achieving customer satisfaction, measured by expansion for key accounts
Net dollar retention, measured by customer wallet expansion
Generating product insights from customer engagement, discovery, and interviews
What you must have:
Flexibility - You can travel frequently (weekly) to client sites throughout the U.S.
Problem solving - You are a world class problem-solver with experience excelling on teams in high intensity, high performance environments
Data & presentation independence - You have experience performing analysis for clients and coherent storytelling/presentation capabilities
Calming influence - You bring sound business judgment on how to best structure communications with clients & other stakeholders
Other skills, and experiences we'd love to see:
Demonstrated judgment - High-growth operations, technology, management consulting, military, or startup experience is strongly preferred
Love of the trades - Experience with the trades or skilled work is value added in this role
Analytics skill sets - Retool, ChatGPT, SQL, R, Python, or other specific skill sets for data analysis
Our Values:
Think Way Bigger - We think ‘big impact’ to create the future
Be an Owner - We have relentlessly high standards to leave a lasting impact
Bias for Action - We believe speed matters
Believe in People - We believe the best decisions are made closest to the facts
Commit - We each commit to being part of something bigger than ourselves
Our Virtues (UpSmith’s Cultural Commitments)
Focus
Prioritize ruthlessly. The most important thing is the thing you’re doing right now
Act intentionally
Try things, learn fast. Getting it wrong is the fastest path to getting it right.
Raise the bar higher than you found it.
Disagree and commit. Acknowledge it when you do.
Clarity is critical
Stay curious. Clarify assumptions and question the why
Over-communicate. Raise your hand and close the loop
Tell the truth
Be honest. Tell it like it is, even if it’s hard.
Listen to disagreement, seek to understand.
Be hard on ideas, but supportive of people.
Stay humble
Stay grounded; set up chairs in Memphis
Be a builder; celebrate the people we serve
Notes:
This is a remote position with extensive travel expectations
Why you should join UpSmith:
UpSmith, Inc. is a technology venture on a mission to combat the skilled worker crisis.
The challenge is large and growing: Nearly one million skilled construction and manufacturing jobs are unfilled today in the U.S., and this shortage is poised to grow 3x to more than 4.3 million by 2030 at an annual cost of more than $280 billion. Globally the problem is even greater, with an 85 million skilled worker shortfall across industries poised to cost $8.5 trillion by 2030.
Through our technology, UpSmith helps companies reward employee performance in order to grow revenue, improve output, and lower costs by rewarding valuable behaviors from their teams.
UpSmith is based in Dallas, TX and boasts a mission-driven culture.
Skills Required
- Ability to travel frequently (weekly) to client sites throughout the U.S.
- World-class problem solving and ability to perform in high-intensity, high-performance teams
- Experience performing client data analysis and independently creating coherent presentations and storytelling
- Sound business judgment and ability to structure communications with clients and stakeholders
- Experience in high-growth operations, technology, management consulting, military, or startups
- Experience or enthusiasm for the trades/skilled work
- Analytics skill sets such as Retool, ChatGPT, SQL, R, or Python
What We Do
UpSmith combats skilled worker shortages by developing technology to maximize workforce productivity, starting with a product to help employers source, screen, train, and deploy new technicians in under 90 days.
